Job Title: Operations Manager
Type of Company: I work for a small chain of salons. My company specializes in family haircuts, quick service and affordable prices.
Education: BA Liberal Studies, Western New England College
Previous Experience: Worked as a business Manager for cosmetic companies. I was the operations manager for another salon chain.
Job Tasks: We have 50 employees in three salons. My responsibilities include all human resources, including payroll management, benefits, aide in evaluations, recruiting/terminating and training. I manage our education program for stylists continued education externally and internally and work with vendors to create custom classes to suit our personnel.
I handle equipment and supply purchasing, weekly deposits and general accounting, accounts payable, marketing, human resource, operations of environment and equipment. I oversee and support general managers from each location with all levels of business, marketing and human resources.
We are a small company that is privately owned and operated by one owner. The owner handles all leases and health insurance from another state. I act as a regional manager by spending time in each store and keeping a pulse on how things are running and what needs and support each manager requires.
My position markets for clients and staff needs by utilizing local venues of advertising, creating and orchestrating promotions and contacting local organizations that pertain to our demographics. I actively recruit stylists, receptionists and management via direct mail and building relationships with technical schools.
I oversee all environments and equipment such as lighting, locks, computer, web site response and updates, washer/dryer, phones, hot water heaters, cleaning companies and repair services and ensure they are working properly and up to date. I react to any emergencies the stores experience such as broken pipes, heating /air issues, serious personnel issues and whatever may occur.
I handle all elevated customer service issues as they arise. I develop and monitor customer service with all staff by training and enforcing all policies.
Best and Worst Parts of the Job: The best part of my job is that it allows me flexibility with my schedule. I also enjoy being able to be the final decision on many issues and have the authority to put new policy, services and ideas into effect easily.
The worst part is that I have to react to issues when it may conflict with important personal time. Another thing that is my least favorite is dealing with general managers that are extremely resistant to change and have limited experience dealing with work issues in a professional manner.
1. Managing people is an on-going learning experience. There is no black and white answer to personnel issues. Take management training and read books on management.
2. Organization is key for success in my position. I have to maintain an organized, on-the-go approach by having all phone numbers of staff and vendors, calendars and reports on hand or within reach. I have to enforce that staff stays organized as well or it will set me behind gathering materials, reports and information to complete my tasks.
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