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Job Title: Coordinator, Associate Relations
Type of Company: A hospital.
Education: Some college
Previous Experience: I was a paralegal and later an office manager.
Job Tasks: I handle problems involving managers and associates, particularly those that derive from disciplinary issues, terminations, employment and unemployment. I review and assess probationary evaluations (drafted at the end of the first six months of employment) and the annual performance evaluations for all 2700 of our associates to determine if they have been completed correctly and to make sure that the standards and measurement indicators and clinical competencies are correct and properly signed off on by an associate, a manager and eventually by me. They are then sent for filing in the employee's personnel file.
There are a variety of dispensary issues which may involve associates, physicians, visitors, etc. When an issue is received it is investigated, witnesses are called to talk about the issue and then it is discussed among my team for determination. When completed, disciplinary issues are placed in a new associate relations file.
My team also has a few "fun" projects. We have a toy and gift drive called "Wish Upon A Star" which collects gifts and money for families who would not have anything, or very little, at Christmas. We start the project in October to determine which of the families in our organization need or want help. We also donate to children through United for Families. On average each child receives three gifts and the families receive approximately $500-$700 in cash and gifts. It is a very rewarding program.
The other big program is our Associate Recognition Celebration, where we recognize employees with 15, 20, 25 30, 35 years of service with our company. We also recognize our "Stars" of the Month and "Star" of the Year. This year we recognized a man who'd been with us for 69 years. The event is a formal affair, in which cash and awards are handed out to Associates. It takes a lot of organization to prepare and hold this event.
I also help people with benefit, recruiting and other questions that come up from time to time.
Best and Worst Parts of the Job: The best part of my job is talking to employees and helping them with issues that affect their job performance. The second best part is preparing and participating in all of our special events.
The worst part is having to terminate someone. This is never easy on anyone, but it's a part of Human Resources.
Job Tips: Human Resources has many different components to it: associate relations, compensation and metrics, benefits, education, recruitment. Each area has its own special component which when put together make the Human Resources department run well. If you like math and numbers, compensation and metrics would be for you. If you like working with people, either associate relations or recruitment would be a good career path. Benefits would be fitting for someone who enjoys working with insurance issues. Human Resources education department has many facets to it, but is very rewarding.
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