dcsimg

Career Story: Student Loan Counselor At A College

Student Loan Counselor At A College

Job Title: Associate Director, Student Financial Services

Type of Company: I work for a local college which specializes in architecture, engineering, industrial design and computer science.

Education: BA, Education, University of Canterbury, Christchurch, New Zealand.

Previous Experience: I have been a credit analyst, a student loan underwriter, a team leader and supervisor for resolving loan processing issues and a student loan underwriter and business consultant.

Job Tasks: I am essentially the supervisor for a group that would be known in other colleges and universities as the Bursar's Office. We are also cross-trained on registration and financial aid although our primary focus is accounts receivable.

It is our job to make sure that all current tuition bills are paid for or covered by financial aid, private student loans, tuition payment plans, check or cash payments, or a combination of these methods of payment.

Our regular tasks include: processing refunds to students reviewing accounts with outstanding balances communicating with students and families regarding balances, bill due date partnering with financial aid to resolve aid issues, disbursements, eligibility etc working with students to complete missing paperwork for Title IV funds resolving issues with regard to un-disbursed financial aid preparing itemizations for families sending revised bill for miscellaneous charges

As the supervisor, I am responsible for: reviewing counselor student refunds and signing off on them authorizing exceptions, overrides, reversing errors on the system ensuring counselors are performing their regular tasks handling escalated issues reviewing employees process improvement training new hires interviewing candidates partnering with the other associates to oversee the day to day running of the center posting notices on the school's online communication system regarding changes in hours, bill due date etc.

Best and Worst Parts of the Job: The things I enjoy most about my job include working with students and their families, process improvement and liaising with other departments.

The parts of my job I don't enjoy are personnel issues, dysfunctional departments and department heads, outdated processes and technology, unwillingness to consider new ways of operating.

Job Tips: A masters degree is not required but may provide more opportunity to advance later on or to pinpoint a focus area. Or, if the idea of working in higher education appeals, a masters in higher education provides a broad education for those who'd like to work at a college or university without having to focus on one particular area.

Additional Thoughts: As a former employee in "corporate America" I was keen to find a job that would be more be more meaningful to me. I targeted the operations side of the business during my job search in higher education but have been surprised at how hard it has been to transition. One thing that I now appreciate in hindsight about my previous position is that middle and higher managers were held accountable. This is not the case in my current workplace. I'm sure it varies from school to school however.

If I could change one thing about how I approached my career it would be to listen to my heart. I am not particularly satisfied with my career at present and think I should have stayed in the education field, where I began, and found an area that suited me more.

I think personal fulfillment and satisfaction are the most important factors for a successful career. If you love what you do and are good at it, you will advance and thrive.

Popular Schools offering Banking Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads

For over 35 years, Keiser University has provided student-centered, quality career education. Keiser University Online offers degree programs online to prepare students for in-demand professions.

  • Programs: Business Administration, BA - Finance
  • Degrees: Bachelor

Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.

  • Programs: BS in Business - Finance , MBA - Accounting, DBA in Accounting , more...
  • Degrees: Bachelor, Master, Doctorate, Certificate, Associate

Study online with University of Maryland at College Park.

  • Programs: MBA - Finance, MBA - Accounting
  • Degrees: Master

Earn your graduate degree online with Northcentral University.

  • Programs: Financial Management - D.B.A., Financial Management - PhD in Bus. Admin., Advanced Accounting - PhD in Bus. Admin., more...
  • Degrees: Doctorate
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Business Management & Accounting - Property Management (AAS), Business Management & Accounting (AAS), Accounting (BS)
  • Degrees: Associate, Bachelor
San Joaquin Valley College
Bakersfield, Delano, Hanford, Hesperia, Lancaster, Madera, Ontario, Salida, Temecula, Visalia

San Joaquin Valley College - A Private Junior College.

  • Programs: Degree - Business Administration (Accounting) , Certificate - Business Administration (Accounting)
  • Degrees: Associate, Certificate
National Career College
Panorama City

Choosing a school and a new career path can be a very overwhelming process.

  • Programs: Business Management and Accounting
  • Degrees: Associate

You can get started on a new career with Institute of Technology.

For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www.iot.edu/disclosure

  • Programs: Accounting
  • Degrees: Associate
Matching School Ads
You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Loan Counselors, including: