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Career Story: Community Manager Of An Online Video Community Web Site

Community Manager Of An Online Video Community Web Site

Job Title: Community Manager, Video Community

Type of Company: Around 20 people work full time. Around 1/4 work from home.

Education: BA Media Science, University Siegen

Previous Experience: I worked for an online role playing game.

Job Tasks: My primary responsibility is to check all new videos because of copyright music to remove all videos with copyright infringement. I check the forums a few times per day to see if I can help a user.

When the message indicator of the "Support System" starts blinking, I try to reply to customers questions within a few minutes. Most problems can be solved directly without talking to another person. Problems concerning subscriptions have to be discussed with accountant.

The web page can only exist when people upload videos. I am also working on cooperation with universities, short film festivals, etc. I have to design rough outlines for brochures including text and graphics. Then I hand it to my boss before the graphic designer and PR people put everything in a useful state.

Best and Worst Parts of the Job: The best part of my job is that I can work from home. I can decide if I work in the morning or at night. I just have to make sure that the users are happy and feel pampered.

It isn't fun to delete great videos because of copyright music! Sadly we can't make exceptions because the music industry would make our life very miserable. ^^

Job Tips: GO TO SCHOOL! STUDY HARD!

It doesn't matter if you work in the game biz or at a sales rep at a computer store after school. NOBODY will hire someone who is stupid! Sure, math is boring and I wasn't that good at it but you really need to know the basics. Try not to use a calculator the whole time. Use your brain! :D

Additional Thoughts: There is one thing that everybody should realize early in their lives: "Never piss off anyone!".

There are some real jerks out there and also people you just dislike for no reason. It doesn't matter in your professional life! Get along with them. It's enough to say HI and BYE. You have to get along with them and maybe you will need them in the future. Don't ruin it just because you dislike someone.

Always believe in yourself! You can do whatever you want! Give it a try! If it doesn't work out then try something else. :)

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