dcsimg

Career Story: Customer Service Manager For A Corrugated Box Manufacturer

Customer Service Manager For A Corrugated Box Manufacturer

Job Title: Customer Service Manager

Type of Company: My company is a corrugated box manufacturer which specializes in displays.

Education: BS, Business Management, Albertus Magnus College (New Haven, CT)

Previous Experience: I started as a customer service rep at a manufacturing business. I moved on to order management system implementations and support which then led to distribution roles. I ultimately became a customer service manager managing multiple teams.

Job Tasks: I currently manage a team of customer service representatives at a corrugated manufacturer. We make corrugated boxes and displays to sell to other companies. It is my job to ensure the customer service reps get the tools and training needed to do their jobs properly and to monitor their performance. Some projects that I work on involve upgrading technology like computers and phones. Also, I work on process improvements with the customer service team and other company groups (i.e. credit, accounting, shipping etc.) to improve response time, quality and overall customer satisfaction. It is my job to monitor the open orders, making sure they are manufactured and shipped in a timely manner. Elevated customer complaints are also my responsibility and it's my job to resolve the more difficult problems.

Attending meetings is a large part of my responsibility as well. I attend production meetings every morning and manager's meetings twice a week. I also have a staff meeting once a week to review any issues my team has encountered. Basically I am responsible for anything my team does, whether good or bad, and for ensuring that our customers are satisfied.

Best and Worst Parts of the Job: The best part of the job is solving problems with other people and improving processes that result in better results. It is also rewarding to see your team improve and grow as they accomplish the goals set by you or the company.

The worst part is when you have employees who need close supervision, which is almost like babysitting. Writing up disciplinary actions and addressing performance issues are not fun, especially if you are addressing a confrontational person.

Job Tips: It is important to follow though with an education in business. Their is so much to learn about managing both people and a business. It is beneficial to learn about marketing, logistics, accounting and personnel. Every person is different, so it is key to learn about different personality styles so you can motivate your direct reports as well as your peers. Meyers-Briggs is a good test to use and study to see how to communicate and deal with all people.

Popular Schools offering Customer Service Management Programs

quickinfoClick the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .

Click the Request Info buttons to request more information from a representative at the school

Matching School Ads

Become the leader you know you can be. The Forbes School of Business & TechnologyÒat Ashford University

  • Programs: BA Service Management, BA Service Management - Mass-Market Retail Enterprise Management, MA Accountancy - Accounting, more...
  • Degrees: Bachelor, Master

Earn your graduate degree online with Northcentral University.

  • Programs: General Business - D.B.A., MBA - Building Creativity, MBA - Strategic Management, more...
  • Degrees: Doctorate, Master, Bachelor

Pursue your education at Ohio Christian University.

  • Programs: Master of Business Administration, Associate of Arts in Business - Agribusiness
  • Degrees: Master, Associate
San Joaquin Valley College
Bakersfield, Delano, Hanford, Lancaster, Madera, Ontario, Temecula, Visalia

San Joaquin Valley College - A Private Junior College.

  • Programs: Certificate - Business Administration (Management), Degree - Business Administration (Management)
  • Degrees: Certificate, Associate

You can advance your career with a degree from Charter College Online.

  • Programs: Certificate - Business Office Administration
  • Degrees: Certificate
Argosy University
Alameda, Ontario, Orange, Phoenix, San Diego

Welcome to Argosy University

Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges:  College of Behavioral Sciences, Graduate School of Business and Management, College of Education,  College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.

  • Programs: Business Administration (BS) (Online), Business Administration (BS), Business Administration (AS), more...
  • Degrees: Bachelor, Associate
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Business Administration - Property Management (BS), Business Administration (BS)
  • Degrees: Bachelor

Baker College is proud to be the largest independent college in Michigan with the most focused approach to education and training available. With one of the highest graduate employment rates in the country, our mission is to help our students find meaningful employment.

  • Programs: Business Administration - Associate, Business Intelligence - MBA (Master's), Business Administration - DBA (Doctorate), more...
  • Degrees: Associate, Master, Doctorate, Bachelor

For over 35 years, Keiser University has maintained a practical, hands-on approach to career education to help our students achieve their personal and professional goals. 

  • Programs: Doctor of Business Administration, DBA
  • Degrees: Doctorate
Utica College
Online

What They’re Known For

Founded in 1946 and located in the heart of central New York, Utica College is a regionally accredited, independent, private institution that features many of the advantages of a large university — such as undergraduate and graduate degree options, excellent academics, and outstanding faculty — with the intimacy and high degree of personal attention more closely associated with smaller private institutions.

  • Programs: MBA - General
  • Degrees: Master
Matching School Ads

Additional Career Stories for Managers

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Managers, including:

Back to Top