Job Title: Member Services Lead
Type of Company: I work for a hospital-owned fitness center that specializes in personalized exercise programs.
Education: BA, English, St. Andrews Presbyterian College (Laurinburg, NC)
Previous Experience: I was a medical transcriptionist and patient registration clerk for the hospital that opened up the fitness center I now work for.
Job Tasks: The fitness center where I work has 1200 members, of whom about 700 are active. Because we are open to the public, many different types of people come through our doors inquiring about membership. And, because we are medically based, many of these may have severe health problems, including diabetes, multiple sclerosis and Parkinson's disease, to name just a few. I oversee operations at the front desk of the fitness center. These operations can range from simply greeting members and guests to taking payments on accounts, scheduling appointments for various services, troubleshooting, giving callers information about membership options such as pricing and length of contract and giving tours of the facility. There is often an element of conflict resolution about the job. Because the front desk personnel are the first contacts a person makes when he arrives at the facility, they bear the brunt of the complaints. These complaints can range from the mundane to the meticulous. I need to be able to think on my feet, be creative and try to resolve any conflict in a way that results in member satisfaction without compromising the policies of the center.
Best and Worst Parts of the Job: The best parts of the job are the contact with the public, establishing relationships with members, greeting and speaking with people on a daily basis. Many members are retired or live alone and may not be as social as they once were, so their workouts at the center are an important part of their day.
The worst parts of the job are dealing with the same complaints daily which we cannot resolve to a member's satisfaction. It can also be difficult to be upbeat and "on stage".
Job Tips: Be sure to get training in conflict resolution. You must also be comfortable working with the public on a daily basis and making close personal contact with them. Be aware that no matter what kind of day you are having, you must consistently be friendly, personable and upbeat. You are the first contact for people so it is helpful to have experience in customer service.
Click the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .
Click the Request Info buttons to request more information from a representative at the school
Turn your talents into a career at nationally recognized and accredited Platt College.
Congratulations! Your interest in Independence University is an important first step toward changing your life. A career-focused degree is the key to a career with a potentially higher income, better benefits, and more satisfaction.
Pursue your education at Ohio Christian University.
Welcome to Argosy University
Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges: College of Behavioral Sciences, Graduate School of Business and Management, College of Education, College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.
Pursue a certificate, master, or doctorate degree in Psychology at The Chicago School for Professional Psychology.
Founded by the Society of Jesus in 1851, Saint Joseph's University (SJU) has been developing the minds and abilities of men and women in a challenging academic environment steeped in the enriching Jesuit tradition of cura personalis (care of the entire person).
Saint Mary's University of Minnesota's Online Master's Programs
At Saint Mary's, we take pride in offering online graduate degrees designed to complement the schedules of working adults like you. Get an affordable, convenient education from a top-ranked university that's grounded in real-world applications.
Learning at Full Sail University has always centered around interaction and the exchange of ideas. Our online curriculum fully embraces this philosophy.
A Rutgers business education prepares students for success – not just in their chosen fields but also in their lives.
Change the World with American University
Be a part of something bigger than yourself.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Managers, including: