Job Title: Automotive Management
Type of Company: My company is the 10th largest auto dealership in the country
Education: BA, History, Ithaca College
Previous Experience: I got into the business by accident, really, starting with a summer job.
Job Tasks: I manage the service and parts department for a new car dealership, a job that puts me in contact with service customers, new car buyers and our sales force. I also manage the mechanics and the parts people and take care of the buildings and grounds maintenance. In this respect, at least, I'm the "go-to" guy for the entire operation.
As parts manager, my duties involve the tracking of all inventory: not just the parts in the parts department, but all the new and used cars on the lot. I'm responsible for getting our mechanics properly certified and trained and, because the manufacturer rates the dealership on customer satisfaction, I have to make sure that customer satisfaction stays high. (We're rated on it monthly.)
There's so much more that goes into the job. More than anything, though, it requires you to be organized, to work at two or three things at a time. You've got to be resilient as well. Nothing's ever perfect. Systems and communications break down, and you do the best you can, dealing with every issue as it arises. You have to keep in mind that tomorrow is another day.
When it comes to managing people: remember, if you have to reprimand someone, to do it in private. Don't embarrass an employee in front of others. Be fair to them and take an interest in their lives outside of business.
Best and Worst Parts of the Job: Stresses are numerous: there's snow removal; making your revenue goals and your monthly customer service objectives. Dealing with unruly customers is much more common than you'd think. Retail hours are long and working nights and Saturdays comes with the territory. Management can be unrealistic, setting revenue and satisfaction score goals much too high.
1.) Get all the training you can. Knowledge is power!!!
2.) Dress for success.
3.) Take any position you're offered. Turn-over happens and promoting from within is commonplace.
These schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).
Request info from multiple schools, by clicking the Request Info links.
Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.
Baker College is proud to be the largest independent college in Michigan with the most focused approach to education and training available. With one of the highest graduate employment rates in the country, our mission is to help our students find meaningful employment.
Push Your Creativity To The Next Level
Syracuse University’s School of Information Studies (iSchool) - The Original Information School - is proud of its position as a leader in the field.
Founded in 1911, Southern Methodist University (SMU) is a nationally ranked private university with seven degree-granting schools.
#1 Best Online College
Northern Arizona University understands the need for flexibility in your learning journey.
About Baylor University
Baylor is nationally-ranked as a research and academic institution by both U.S. News & World Report and Kiplinger’s.
Pursue a certificate, master, or doctorate degree in Psychology at The Chicago School for Professional Psychology.
Congratulations! Your interest in Independence University is an important first step toward changing your life. A career-focused degree is the key to a career with a potentially higher income, better benefits, and more satisfaction.
Pursue your education at Pacific Oaks College.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Managers, including: