dcsimg

Career Story: Parts And Service Manager For A Large Car Dealership

Parts And Service Manager For A Large Car Dealership

Job Title: Automotive Management

Type of Company: My company is the 10th largest auto dealership in the country

Education: BA, History, Ithaca College

Previous Experience: I got into the business by accident, really, starting with a summer job.

Job Tasks: I manage the service and parts department for a new car dealership, a job that puts me in contact with service customers, new car buyers and our sales force. I also manage the mechanics and the parts people and take care of the buildings and grounds maintenance. In this respect, at least, I'm the "go-to" guy for the entire operation.

As parts manager, my duties involve the tracking of all inventory: not just the parts in the parts department, but all the new and used cars on the lot. I'm responsible for getting our mechanics properly certified and trained and, because the manufacturer rates the dealership on customer satisfaction, I have to make sure that customer satisfaction stays high. (We're rated on it monthly.)

There's so much more that goes into the job. More than anything, though, it requires you to be organized, to work at two or three things at a time. You've got to be resilient as well. Nothing's ever perfect. Systems and communications break down, and you do the best you can, dealing with every issue as it arises. You have to keep in mind that tomorrow is another day.

When it comes to managing people: remember, if you have to reprimand someone, to do it in private. Don't embarrass an employee in front of others. Be fair to them and take an interest in their lives outside of business.

Best and Worst Parts of the Job: Stresses are numerous: there's snow removal; making your revenue goals and your monthly customer service objectives. Dealing with unruly customers is much more common than you'd think. Retail hours are long and working nights and Saturdays comes with the territory. Management can be unrealistic, setting revenue and satisfaction score goals much too high.

Job Tips:
1.) Get all the training you can. Knowledge is power!!!

2.) Dress for success.

3.) Take any position you're offered. Turn-over happens and promoting from within is commonplace.

Popular Schools offering Management Programs

quickinfoClick the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .

Click the Request Info buttons to request more information from a representative at the school

Matching School Ads
Platt College
Alhambra, Anaheim, Ontario

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Business Management
  • Degrees: Associate

Since 1977, Keiser University has provided quality student-centered, career-focused education.

  • Programs: Master of Business Administration, MBA - Leadership
  • Degrees: Master

Earn your graduate degree online with Northcentral University.

  • Programs: Project Management - BBA, Project Management - PhD in Bus. Admin., Project Management - D.B.A., more...
  • Degrees: Bachelor, Doctorate

Recognized by the U.S. News and World Report for: Best Online Programs, Bachelor’s 2017, Best Online Programs, Grad Education 2017 and Best Online Programs, Bachelor’s for Veterans 2017

  • Programs: MBA Nursing Administration and Leadership (MBA) - Online
  • Degrees: Master
National Career College
Panorama City

Choosing a school and a new career path can be a very overwhelming process.

  • Programs: Business Management and Accounting
  • Degrees: Associate

Congratulations! Your interest in Independence University is an important first step toward changing your life. A career-focused degree is the key to a career with a potentially higher income, better benefits, and more satisfaction.

  • Programs: Business Administration (BS), Business Administration - New Media Marketing (BS)
  • Degrees: Bachelor
San Joaquin Valley College
Bakersfield, Delano, Fresno, Hanford, Lancaster, Madera, Ontario, Temecula, Visalia

San Joaquin Valley College - A Private Junior College.

  • Programs: Certificate - Business Administration (Management), Degree - Business Administration (Management)
  • Degrees: Certificate, Associate
California College San Diego
San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Business Administration - Property Management (BS), Business Administration (BS)
  • Degrees: Bachelor

Pursue a certificate, master, or doctorate degree in Psychology at The Chicago School for Professional Psychology.

  • Programs: Ph.D. Organizational Leadership
  • Degrees: Doctorate

Welcome to Argosy University

Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges:  College of Behavioral Sciences, Graduate School of Business and Management, College of Education,  College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.

  • Programs: Management (MSM), Business Administration - Organizational Management (BS) (Online), Business Administration (BS), more...
  • Degrees: Master, Bachelor, Associate
Matching School Ads

Additional Career Stories for Managers

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Managers, including:

Back to Top
SPEAK TO AN ADVISOR 1.844.285.6104