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Career Story: Public Programs Manager For A Cultural History Museum

Public Programs Manager For A Cultural History Museum

Job Title: Public Programs Manager

Type of Company: I work for a cultural history museum in upstate New York.

Education: BA, Anthropology, SUNY-Plattsburgh •• MST, Secondary Social Studies Education, SUNY-Potsdam

Previous Experience: I worked at summer camps and was a nanny for several years.

Job Tasks: I am the public programs manager at a history museum. The museum I work for is trying to become more family-focused and fun for kids.

I supervise the staff who work in the exhibits so they can answer questions visitors have while at the museum. I plan training days for them so they can learn the history we showcase in the exhibits as well as customer service training. I plan events at the museum and hire the demonstrators, musicians, speakers and activities that go on during an event day. I write survey questions and analyze visitor responses so I can find out if people are having fun and learning at the museum. I also get to be creative and make hands-on games and activities for our exhibits. This is a very fun part of my job. I also plan fun activities for families to do while at the museum. The museum looks at many parts of history of our region so I get to work on different topics -- boating, logging, gardening, art. I like that because I don't get bored!

Everyday is a little different for me -- I don't spend a whole day in front of a computer which is nice. I get to be active -- I even build things! I talk to and email a lot of people. This is a fun part of my job too -- I get to meet lots of interesting people with special skills or talents.

Best and Worst Parts of the Job: The best part of my job is working with families; hearing them say how much they enjoyed activities or hands-on stations I worked on. I love working on many different projects.

The worst part of my job is not having enough time to do everything I'd like. I also don't like filing!

Job Tips:
1. Never send angry emails, even if someone has made your work more difficult or will cause you to miss a deadline. Use the 24 hour rule. Wait a day to cool off before approaching someone about a problem they have caused.

2. Don't make things up.

3. Be accountable.

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