Job Title: Service Management
Type of Company: I work for a fire alarm company that operates and maintains fire alarm systems in commercial buildings.
Education: BA, Business, Suffolk University (Boston, MA)
Previous Experience: I have been at the same job for the last 19 years, through college to the present.
Job Tasks: I work as a service manager for a fire alarm company. We service and maintain fire alarm systems in commercial properties. I handle the accounts payable, accounts receivable and scheduling of the fire alarm technicians. We employ seven telecom technicians and 4 electricians. Each day we receive alarms - real or false - and calls about problems that we need to dispatch a technician to within a certain amount of time. At the end of the day, I email each technician his schedule for the following day with assignments that can range from routine system testing to troubleshooting ground faults or upgrading or replacing existing systems. I am also involved in bidding for public contracts. Each contract has a stipulated length and gets awarded, primarily, to the lowest bidder.
Best and Worst Parts of the Job: I really enjoy the people I work with in the office. When I first started I worked with the owner of the company and we were the only two employees in the office. Since then, we have hired another employee and she and I work extremely well together. It really is a pleasure to come to work on a daily basis. I have flexible hours and have been fortunate to be able to bring my babies into the office for the first 6-9 months of their lives before having to send them to daycare.
Sometimes dealing with the technicians can be exasperating, but for the most part everyone I work with is great. The only other negative aspect about my job is the commute. I have a 1 + hour commute to and from work everyday.
Job Tips: My job is really just a typical office job, however, if you are interested in becoming a low-voltage telecom technician or electrician, the union is definitely the best way to go. The benefits far exceed any benefits you would get from a non-union contractor. The techs receive a raise every 6 months and also at age 58 are eligible for retirement with a full pension and deferred income.
These schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).
Request info from multiple schools, by clicking the Request Info links.
A degree from CTU connects you to what matters most: powerful professional network, real-world professional faculty and innovative technology. Once you earn your degree you hit the ground running.
At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.
Push Your Creativity To The Next Level
You’re serious about success. With your busy schedule and the desire to move your career forward, you can earn an accredited associate, bachelors or master’s degree at a pace that works for you anywhere, anytime, 24/7.
At AIU, the Serious U, you can get started to get ahead.
Choosing a school and a new career path can be a very overwhelming process.
Pursue your education at Pacific Oaks College.
Turn your talents into a career at nationally recognized and accredited Platt College.
See What’s Possible When You Earn a Degree at Florida Tech 100% Online
San Joaquin Valley College - A Private Junior College.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Managers, including: