Job Title: Service Management
Type of Company: I work for a fire alarm company that operates and maintains fire alarm systems in commercial buildings.
Education: BA, Business, Suffolk University (Boston, MA)
Previous Experience: I have been at the same job for the last 19 years, through college to the present.
Job Tasks: I work as a service manager for a fire alarm company. We service and maintain fire alarm systems in commercial properties. I handle the accounts payable, accounts receivable and scheduling of the fire alarm technicians. We employ seven telecom technicians and 4 electricians. Each day we receive alarms - real or false - and calls about problems that we need to dispatch a technician to within a certain amount of time. At the end of the day, I email each technician his schedule for the following day with assignments that can range from routine system testing to troubleshooting ground faults or upgrading or replacing existing systems. I am also involved in bidding for public contracts. Each contract has a stipulated length and gets awarded, primarily, to the lowest bidder.
Best and Worst Parts of the Job: I really enjoy the people I work with in the office. When I first started I worked with the owner of the company and we were the only two employees in the office. Since then, we have hired another employee and she and I work extremely well together. It really is a pleasure to come to work on a daily basis. I have flexible hours and have been fortunate to be able to bring my babies into the office for the first 6-9 months of their lives before having to send them to daycare.
Sometimes dealing with the technicians can be exasperating, but for the most part everyone I work with is great. The only other negative aspect about my job is the commute. I have a 1 + hour commute to and from work everyday.
Job Tips: My job is really just a typical office job, however, if you are interested in becoming a low-voltage telecom technician or electrician, the union is definitely the best way to go. The benefits far exceed any benefits you would get from a non-union contractor. The techs receive a raise every 6 months and also at age 58 are eligible for retirement with a full pension and deferred income.
Click the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .
Click the Request Info buttons to request more information from a representative at the school
As a student at South University, Online Programs you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.
Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges.
We are committed to helping you achieve your goals and complete your degree as quickly as possible.
The Forbes School of Business® combines the power and flexibility of online learning with high-quality, topical Forbes content.
Regent University prepares students with the knowledge to excel and the faith to live with purpose.
San Joaquin Valley College - A Private Junior College.
Turn your talents into a career at nationally recognized and accredited Platt College.
Why Choose Widener University?
At Widener University, we proudly cultivate challenging and culturally diverse learning environments where academics, leadership, and service come first. Our curricula are connected to societal issues and challenge students to take social responsibility for their role in today's global society.
The Secret to Getting Ahead is Getting Started
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Managers, including: