Job Title: Vice President, Claims
Type of Company: We provide Workers' Compensation coverage to New York state municipalities.
Education: BA, History, Marist College
Previous Experience: I worked as a claims adjuster, a hearing representative and a supervisor.
Job Tasks: I oversee and manage a department of 37 which is responsible for paying about 30 million dollars in claims per year. I also am called upon to meet with clients on a regular basis and provide training to both clients and staff. On a typical day, I come to the office and review e-mails from staff requesting direction on files. I will draft responses to these e-mails, review any claim with a payment above a certain amount, and perhaps prepare a memo to our Board of Directors or senior management regarding a very large claim. In the event of a catastrophic injury, I meet with the staff assigned to the claim and help them devise a strategy to make sure benefits are paid appropriately. I prepare detailed reports for our Board of Directors and meet with them three times per year. I correspond with the Board regularly. The job requires fairly regular travel throughout the state and I sit on several professional boards that address workers's compensation issues. In addition to meeting with clients, staff and colleagues, I regularly exchange information with the company's actuary.
Best and Worst Parts of the Job: The part of the job I enjoy most is dealing with our clients and devising a solution to a particularly difficult claims situation.
The part of the job I find most frustrating or difficult to deal with is handling a staff member who is not performing his job well. This is particularly difficult if someone has to be let go.
Job Tips: Pursuing a profession in claims is something that people who major in the liberal arts tend to fall into as they leave college. Most of our staff majored in either History or English. In order to succeed in a claims career, an individual needs to be able to communicate clearly, understand complex legal issues, and negotiate with confidence with attorneys.
Additional Thoughts: Once I fell into the claims world, I became very career-focused and eventually achieved the goal that I set for myself when I was breaking into the business. If I would change one thing, I would have given more thought to the future when I was still in school. A bit more focus early would have made success easier and perhaps given me more options at the outset of my career.
Click the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .
Click the Request Info buttons to request more information from a representative at the school
CSU Global Campus - Management Information Systems & Business Analytics
MBA@Simmons is the Master of Business Administration program delivered online from Simmons School of Management.
Concordia University, Nebraska offers accredited Master of Education and Master of Science degree programs online to help advance your career and become a transformative leader.
Turn your talents into a career at nationally recognized and accredited Platt College.
San Joaquin Valley College - A Private Junior College.
Recognized by the U.S. News and World Report for: Best Online Programs, Bachelor’s 2017, Best Online Programs, Grad Education 2017 and Best Online Programs, Bachelor’s for Veterans 2017
The Secret to Getting Ahead is Getting Started
See What’s Possible When You Earn a Degree at Florida Tech 100% Online
#1 Best Online College
Northern Arizona University understands the need for flexibility in your learning journey.
What They’re Known For
Founded in 1946 and located in the heart of central New York, Utica College is a regionally accredited, independent, private institution that features many of the advantages of a large university — such as undergraduate and graduate degree options, excellent academics, and outstanding faculty — with the intimacy and high degree of personal attention more closely associated with smaller private institutions.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Managers, including: