dcsimg

Career Story: Receptionist And Billing Specialist For An Ophthalmologist

Receptionist And Billing Specialist For An Ophthalmologist

Job Title: Receptionist/Billing/Insurance Coordinator

Type of Company: I work for an ophthalmologist in a small town in Connecticut.

Education: High School Diploma

Previous Experience: I worked for a very high-volume doctors' office with four physicians. I started as a receptionist and then moved into the referral coordinator's position, which forced me into contact with many different insurance companies, getting referrals and authorizations for patients.

Job Tasks: I have several different jobs rolled into one. If I am needed at the receptionist's desk, I take phone calls and make appointments for new and existing patients. Whatever information I receive, including name, address, phone # and insurance information, has to be reviewed and updated after every phone call. Working as the receptionist also requires me to escort patients to the exam room and take any payments or balances due, and to call patients to remind them of upcoming appointments.

If I am needed to get authorizations before a patient comes in, I have to pull the charts of patients who'll be coming in that day, calling their insurance companies and confirming what benefits they're entitled to and whetehr or not an authorization is needed before the appointment. I also get the charts prepared, inserting new code sheets and treatment cards for the doctor to fill out.

If I am needed in the billing area, I prepare all the claims to be filed to the insurance companies and post any payments either they or our patients send in. In order to do this properly I have to be familiar with the codes they use to bill and what is payable from the insurance companies. I also have to call insurance companies and investigate the claims they deny. I am responsible for invoicing patients and for tracking the bills that have gone to collections and I have to run reports that show which insurance companies haven't paid us and which ones still need to be billed.

Best and Worst Parts of the Job: The best part of this job is that I get to do a little of everything. That keeps things very interesting and I do not get bored. But the worst is having to remember and stay abreast of all the things that keeps changing. With insurance companies, things change all the time.

Job Tips: I would have to say that taking any kind of course that helps in coding for insurance would be a great asset. You need to be a people person and have great customer service skills. you need to be able to multi-task so that the flow of the office remains the same. The flow of the office and making sure that patients are not sitting a long time is very important.

Popular Schools offering Medical Records Health Information Administration Programs

quickinfoClick the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .

Click the Request Info buttons to request more information from a representative at the school

Matching School Ads

Start the next chapter of your life with an Associate or Bachelor degree from Miller-Motte College Online Division.

  • Programs: Electronic Medical Records - Associate of Applied Science
  • Degrees: Associate

As a student at South University, Online Programs, you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.

  • Programs: Specialization in Nursing Informatics (MSN)
  • Degrees: Master

The University

With over 80 years of academic achievements, Jacksonville University is a traditional, longstanding institution consistently ranked by U.S. News & World Report as one of America's best colleges.

  • Programs: MS Health Informatics, MSN Informatics Specialization
  • Degrees: Master
San Joaquin Valley College
Bakersfield, Delano, Fresno, Hanford, Lancaster, Madera, Ontario, Temecula, Visalia

San Joaquin Valley College - A Private Junior College.

  • Programs: Certificate - Medical Office, Degree - Medical Office
  • Degrees: Certificate, Associate
Platt College
Alhambra, Anaheim, Ontario, Riverside

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Medical Administrative Specialist
  • Degrees: Associate

Concordia University, Nebraska offers accredited Master of Education and Master of Science degree programs online to help advance your career and become a transformative leader.

  • Programs: MHA - Master of Healthcare Administration: Health Information Technology
  • Degrees: Master

Get your career started with Intercoast Colleges.

  • Programs: Administrative Medical Assistant
  • Degrees: Certificate

You can advance your career with a degree from Charter College Online.

  • Programs: Certificate - Medical Office Administrative Assistant
  • Degrees: Certificate
Mayfield College
Cathedral City

Give your career a boost with an education from Mayfield College.

  • Programs: Medical Billing and Coding
  • Degrees: Certificate

Since 1996, Southern California Health Institute has been dedicated and committed to helping students achieve their dreams by providing an exceptional education that enables them to become skilled and successful manual therapists.

  • Programs: Medical Billing and Coding Specialist Program
  • Degrees: Certificate
Matching School Ads

Additional Career Stories for Medical Records And Health Information Technicians

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Medical Records And Health Information Technicians, including:

Back to Top