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Career Story: Medical Secretary In A Doctor's Office

Medical Secretary In A Doctor's Office

Job Title: Medical Secretary

Type of Company: I work for an internal medical practice in a suburb of Boston.

Education: AA, Secretarial Science

Previous Experience: I got a job at a medical lab right out of college and after a few years as a secretary, I was trained to do medical billing as well as phlebotomy work. That experience opened doors to other jobs.

Job Tasks: My main responsibilities are greeting and assisting patients at the front desk. I am responsible for checking in the patients who arrive for their doctor's appointments, verifying their demographics and insurance information and making sure the information we have on file for them is correct. That way everything gets submitted correctly to their insurance companies.

My other duty is to answer the phones, making appointments for patients who are sick or who need to follow up with the doctors regarding medication changes or lab results. I also schedule patients for appointments at the desk. I field requests for information from other doctors' offices when they need to get test results, or office notes, or referral information. I also take calls from local hospitals which call to get in touch with our doctors. The phone is very busy at times.

I am also responsible for the notes the doctors dictate for every patient they see in the office. I make sure these go out to the transcriptionist at the end of each day and keep a log of what we give her that I use to ensure she returns them as well. Other duties that I help with are filing of patient's medical charts and preparing the charts for the next day appointments.

There are about five girls who work in the office. Even though we all have specific duties, we work as a team to help each other out.

Best and Worst Parts of the Job: The best part of my job is working with the doctors and the staff. We just have a good team and work to help each other. The worst part of the job is when the phone constantly rings and you don't have time to finish one message before another one comes in.

Job Tips: Try to get as much knowledge or experience in an office environment as you can; consider taking a medical assistant's course.

Be kind and have patience with others and always try to smile.

Popular Schools offering Medical Office Assisting Programs

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  • Programs: Medical Coding and Billing
  • Degrees: Diploma

Since 1996, Southern California Health Institute has been dedicated and committed to helping students achieve their dreams by providing an exceptional education that enables them to become skilled and successful manual therapists.

  • Programs: Medical Billing and Coding Specialist Program
  • Degrees: Certificate
UEI College
Bakersfield, Chula Vista, El Monte, Encino, Fresno, Gardena, Riverside, San Marcos, Stockton

At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.

  • Programs: Medical Office Specialist, Medical Billing & Insurance Coding (8-Month Diploma Program)
  • Degrees: Diploma
Brightwood College
Bakersfield, Clovis, Sacramento, San Diego, Vista

About Brightwood College

Brightwood College offers accelerated programs that combine flexible schedules and professional instruction to create a rewarding learning experience for individuals focused on gaining the skills for specific careers. Brightwood College is owned and operated by Education Corporation of America.

  • Programs: Medical Office Specialist, Medical Billing & Coding Specialist , Health Information Technology
  • Degrees: Diploma, Associate

Get the hands-on training you need to succeed at Blake Austin College.

  • Programs: Administrative Medical Assistant
  • Degrees: Certificate
Institute of Technology
Clovis, Modesto

You can get started on a new career with Institute of Technology.

For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www.iot.edu/disclosure

  • Programs: Medical Billing and Office Administration, Administrative Office Professional
  • Degrees: Certificate

For over 35 years, Keiser University has provided student-centered, quality career education. Keiser University Online offers degree programs online to prepare students for in-demand professions.

  • Programs: Associate of Science in Medical Administrative Billing and Coding
  • Degrees: Associate
California College San Diego
National City, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Health Information Management (BS)
  • Degrees: Bachelor
San Joaquin Valley College
Bakersfield, Delano, Hanford, Hesperia, Lancaster, Madera, Ontario, Salida, Temecula, Visalia

San Joaquin Valley College - A Private Junior College.

  • Programs: Degree - Medical Office, Certificate - Medical Office
  • Degrees: Associate, Certificate

You’ve expressed interest in Blue Cliff College before, now we have online programs to better fit your busy lifestyle. Enroll now!

  • Programs: Health Information/Medical Billing & Coding
  • Degrees: Associate
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