Job Title: Senior Network Administrator
Education: Certificate of completion from Palomar Technical Institute
Previous Experience: I was the director of the IT department at a medium size law firm. Now I am second in charge of the IT department at a large engineering company.
Job Tasks: I am in charge of running the telephone system for the entire company. The system we use is called Astrix, it is a linux based operating system (linux means the programs the system uses to run are open source, not proprietary technology like Cisco or Avya who require you to use their technicians to make changes).
Because the phone system is open source, it requires that I learn how to write the computer commands to make everything work the way the company wants it to. For example, an employee in our Birmingham office can pick up the phone and dial a four digit extension number to reach another employee in the Tampa office, they do not need to make a long distance call to reach the Tampa office and then be transferred. I am tasked with writing the proper code into the Astrix system to allow that to take place.
All of the other aspects of the phone system like how many times the phone will ring before it goes to voice mail, or if an employee would like for their calls to ring at their desk and if they don't answer there, have the call forwarded to their cell phone, are controlled in the same way, by my entering the proper commands to tell the system what to do. Writing the codes and commands are relatively simple, however, if there is just one incorrect letter or number entered into the string of code, it can cause problems that are very hard to identify because of shear volume of letters and numbers in any given code. It is very important to pay close attention when writing codes in order to minimize mistakes.
Best and Worst Parts of the Job: The best part of my job is when I have to make major changes to the telephone system and everything goes smoothly and works properly. I am proud of being capable of maintaining such a large and important system for the company.
The wost part of my job is when there are problems with the telephones. Because communication is such a vital part of any company, if someone is unable to pick up their phone and reach their intended party, it can cause major delays in whatever project is being worked on. It is extremely important to have the phones working with as little down time as possible, when a problem arises it is stressful trying to figure out what went wrong and how to fix it as quickly as possible.
1. It is important to start with learning the most basic computer skills. Without a solid understanding the basics it is impossible to understand the more complex aspects of how a computer works and how to make it do what you want it to.
2. When you have the opportunity to watch someone else work on a computer in ways that are new to you, make the most of it, watch closely and ask questions when you see things being done that you don't understand.
3. Always document the changes you make, that way if you find something doesn't work correctly, you can trace your steps backward and try a new solution.
These schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).
Request info from multiple schools, by clicking the Request Info links.
A degree from CTU connects you to what matters most: powerful professional network, real-world professional faculty and innovative technology. Once you earn your degree you hit the ground running.
You've found Ashford University, where school comes to you. Earn your bachelor's or master's degree online.
As a student at South University, Online Programs you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.
At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.
You’re serious about success. With your busy schedule and the desire to move your career forward, you can earn an accredited associate, bachelors or master’s degree at a pace that works for you anywhere, anytime, 24/7.
At AIU, the Serious U, you can get started to get ahead.
ABCO Technology is an accredited computer training academy that offers diploma programs for individual students, professionals and companies to learn different areas of Information technology and seek gainful employment.
The Secret to Getting Ahead is Getting Started
Study online with California University of Pennsylvania.
San Joaquin Valley College - A Private Junior College.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Network And Computer Systems Administrators, including: