Job Title: Senior Network Analyst
Education: BA in Communications, Western Connecticut State University
Previous Experience: All of my networking experience has been on the job as I have worked for this organization for approximately 16 years
Job Tasks: Supporting the global voice and data network for a fortune 500 company is a challenging task. My department consists of a team of six analysts, one intern and one manager supporting the wide area network connections for approximately 100 remote sites, as well as hundreds of individual remote clients. With the convergence of voice and data technologies, we achieve economy of scale wherever possible utilizing voice over IP to reduce our telecom infrastructure and deploy quality of service to ensure proper data prioritization so voice and video quality does not suffer.
My individual background is atypical for a network analyst as I started my corporate career as a graphic designer and was fortunate enough to impress the IT Director with my knowledge of computer and video systems. When my design services were no longer required, I moved over to IT, skipping the typical entry level help desk job and concentrating on videoconferencing deployment, upgrades, and maintenance.
I have participated in the Company's evolution from dedicated connections to frame relay and ATM technology to our present backbone of virtual private networks utilizing tier 1 Internet Service Provider links. Standardization of networking equipment across all remote offices globally has been invaluable for the ease of implementation and ongoing management of the network.
A typical day consists of troubleshooting performance issues, rectifying outages, meeting with internal clients to satisfy their new and ongoing business requirements, assigning or working on projects, and administrating network monitoring systems. It is better to operate in a proactive than reactive manner and proper monitoring is essential to track thresholds and trends which may be leading toward future problems.
I work closely with carriers on circuit installations, disconnects, and upgrades. I am the primary point of contact for all of North America and most of South America for office moves and projects. Some examples of the projects I have spearheaded include global standardization of software on routers, switches, firewalls, and wireless access points. I've performed most of the end of life hardware upgrades. Typically I will receive the hardware locally and preconfigure the device(s) prior to shipping to a remote office. Occasionally, this is not possible due to import restrictions and the ability to talk someone through the process requires that I assume nothing and carefully walk my counterpart through the necessary steps without imposing a condecending attitude. Diplomacy is a must working for a global organization.
Best and Worst Parts of the Job: The best part of my job is the variety of challenges which present themselves. It is difficult to become bored when your day is full of variety.
The worst part of the job is the occasional intensity I feel when too many problems occur concurrently. The ability to prioritize is essential.
1. The best college course I took which I have applied to my career was a course in Logic. My working knowledge that I apply on a daily basis is that which I've learned from doing -- not from reading about it. Logic has offered me the ability to think of analogies other than networking which provide me the ability to accurately describe a process to my customers - the other employess of the organization I serve.
2. Certification in any area of computers and networking is beneficial, provided that it is current.
3. Flexibility can prove to be a major asset when working with a global organization. I am much better prepared to work with Hong Kong at 1 AM my time when it is scheduled than when I am surprised by it. After years of working with the same remote offices, we share a mutual respect for each other's personal time and everyone benefits from a give and take when it comes to working across different time zones.
Additional Thoughts: It has been my experience that some networking staff tend to hold dearly to their "intellectual property" and not share with others in the group as they believe this promotes their own job security. I, on the other hand, am happy to share whatever knowledge and insight I have with other staff members as I believe an informed team is much better equipped than an island of survivalists.
Click the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .
Click the Request Info buttons to request more information from a representative at the school
ABCO Technology is an accredited computer training academy that offers diploma programs for individual students, professionals and companies to learn different areas of Information technology and seek gainful employment.
What They’re Known For
Founded in 1946 and located in the heart of central New York, Utica College is a regionally accredited, independent, private institution that features many of the advantages of a large university — such as undergraduate and graduate degree options, excellent academics, and outstanding faculty — with the intimacy and high degree of personal attention more closely associated with smaller private institutions.
The Secret to Getting Ahead is Getting Started
Making the decision to earn your degree and pursue your career goals could be the best decision you ever make. Enroll at ECPI University and you’ll join a collaborative and fostering learning environment, surrounded by faculty and staff who are there to support you through the entire process.
What Are You Waiting For?
Get Matched to the Right IT, Computer Science, Cybersecurity, Software and Application Development, Web Design or Technology Management Degree Program for YOU.
Which career path will you take – Business, Nursing, Education, Psychology? Something else? GCU offers more than 100 majors to get you started!
The Forbes School of Business® combines the power and flexibility of online learning with high-quality, topical Forbes content.
100% Online & No Standardized Testing
Turn your talents into a career at nationally recognized and accredited Platt College.
At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Network And Communications Analysts, including: