dcsimg

Career Story: Assistant Billing Department Supervisor For An Insurance Company

Assistant Billing Department Supervisor For An Insurance Company

Job Title: Customer Service

Type of Company: I work for an insurance company.

Education: AS, Science, Dean Junior College (Franklin, MA)

Previous Experience: I worked as a waitress.

Job Tasks: I am an assistant supervisor in the billing department at an insurance company that primarily offers automobile and homeowner insurance policies.

Some of my key responsibilities include identifying the training needs of the employees who work for me, as well as training new hires, and also working with customers over the phone to assist them in being able to make their required payments.

A typical day begins with checking in with my subordinates to see how they are fixed for work on that particular day. If it appears they won't be able to complete their assigned work, I distribute some of it to their peers.

I also handle phone calls throughout the day from customers and insurance agents. These calls generally consist of questions such as, "What is the least amount I can pay this month?" or "My customer is changing his policy, and would like to know if it will change the amount he needs to pay."

When I am not answering incoming calls, I also review my team's individual work for accuracy. This includes items such as the amount of refund checks that are being prepared, correspondence and emails to customers, etc.

As I have extensive technical knowledge, I am also relied upon heavily for technical questions with regard to how a payment amount should be calculated.

Best and Worst Parts of the Job: Some of the best parts of my job are knowing that I am a valued resource to others, and when they think they may have run into a problem that "nobody" can explain, they are confident that I will have the correct answer to their problem; being able to provide a sense of relief to a customer who is experiencing financial or personal difficulties; and having a variety of tasks (phone work and paper work)

Some of the worst parts of my job are the guilty feelings when there is absolutely nothing I can do to meet the customer's need; and having to report to management that a new hire is not able to handle the job although they are willing to learn.

Job Tips: When preparing to work in a call center, it is highly recommended to have prior phone experience, perhaps working as a receptionist.

Prior to working in customer service, it is important to learn the skills necessary to calm an upset person, as well as being able to remove yourself from the situation, and not take things personally when an irate person becomes verbally abusive.

Popular Schools offering Office Management Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads
UEI College
Bakersfield, Chula Vista, El Monte, Encino, Fresno, Gardena, Riverside, San Marcos, Stockton

At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.

  • Programs: Business Office Administration (8-Month Diploma Program)
  • Degrees: Diploma
Platt College
Alhambra, Anaheim, Ontario, Riverside

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Medical Administrative Specialist
  • Degrees: Associate

You can get started on a new career with Institute of Technology.

For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www.iot.edu/disclosure

  • Programs: Administrative Office Professional
  • Degrees: Certificate
San Joaquin Valley College
Delano, Hanford, Hesperia, Lancaster, Madera, Ontario, Salida, Temecula

San Joaquin Valley College - A Private Junior College.

  • Programs: Certificate - Medical Office
  • Degrees: Certificate
Matching School Ads

Additional Career Stories for Supervisors Of Office Workers

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Supervisors Of Office Workers, including: