Job Title: Supervisor, Personal Lines, Auto
Type of Company: I work in automobile insurance.
Education: BA, Social Science, Hofstra University
Previous Experience: I have not had any auto insurance experience. I have been a manager and supervisor in health insurance and pensions.
Job Tasks: I manage a group of six individuals who are responsible for manual entry of data that cannot be processed by a computer. I maintain the scheduling of hours, approve time cards and personal time out of the office along with running queries to ensure that the work is being done promptly and correctly.
There are also meetings that I have to attend to ensure things are running smoothly. I have monthly one-on-one meetings with each member of my team to discuss issues and ideas they may have on improving the current workload. I also attend weekly management meetings and a monthly team meeting with my staff. It is important to keep staff informed of changes and how those changes will affect their current work.
My main goal is to make sure the team is producing the work they should and that our customers are happy with the outcome. I praise and reward the members of the team often to keep the morale up. We also have discussions about the problems we encounter and suggest ideas for improving our methods. This keeps everyone involved in the process.
This team is a vital part of testing the new elements to be loaded into the processing system. They identify issues and make suggestions on improvements.
Best and Worst Parts of the Job: The best part of the job is seeing the expression of happiness when something works the way it should. Things are constantly changing in this group and it is difficult at times to keep all of the new information straight. The members of this unit need to work like the computer and know all of the back-end processing as well as the front end.
The worst part of the job is writing reviews. I find it difficult to "write novels" on the work being done. This unit is known for lengthy reviews. I would rather be short and concise.
1. I would suggest having some knowledge of the auto insurance industry. You should take advantage of the courses offered internally to have a better understanding.
2. I would also suggest strengthening your team-building skills, especially when coming into a unit where each member has been on the team for 15 + years.
3. The last bit of advice would be to remember to listen to the needs of your fellow employees.
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