Career Story: Client Services Manager For A Financial Services Company

Client Services Manager For A Financial Services Company

Job Title: VP - Client Service Manager

Type of Company: I work for a financial services company based in Boston, MA

Education: MBA

Previous Experience: I have been in the financial services industry for 24 years.

Job Tasks: I am responsible for the daily servicing associated with the custody of assets for wealthy individuals. I have 19 people reporting to me who service 36 clients. My client base is made up of registered investment advisors and family offices.

On a day-to-day basis we process trades, wires, and checks for clients. We make sure clients have available cash and make sure their trades are settled appropriately. We ensure all of the daily processing is accurately reflected in the monthly statements received by clients.

In addition to the daily servicing, I am responsible for responding to client inquiries. These can range from new account questions, tax issues, requests for new services, following up on open issues from the team and special requests. In addition to servicing my clients on a daily basis I am responsible for several projects within my division. I am the chairperson for a committee which ensures we have documented procedures across the division. The committee is made up of representatives from all of the business units and we meet bi-weekly to ensure all procedures submitted meet the standard criteria and have been approved by each of the business units. We are also spearheading a clean-up initiative for existing procedures that do not meet the criteria set by the committee. I am also working on a project to roll out a new web-based system for our clients. This includes ensuring all clients have been identified, client user IDs are being set up, training for clients has been arranged, user guides are available, employees have been set up and trained and that all clients receive access to the new system by year end. I am also arranging a conference for our clients. This conference includes participants from our top 20 clients and is a day long event.

Best and Worst Parts of the Job: The best part of the job is I am always busy. The day goes by quickly. I have the ability to control the issues that satisfy my clients. I am allowed to work independently. The other good part of the job is my boss seems to appreciate my work, as does the senior vice-president who runs our division.

The worst part of the job is we have too many meetings which eat up my day and make it difficult for me to find time for my clients.

Job Tips: When starting a career in financial services you need to be willing to work on anything you have the opportunity to be involved in. The more you know, the more valuable you become to the organization. You also need to be willing to become part of the solution. If there is a problem you need to be willing to get involved to fix the problem. Treat your clients, employees and peers the way you would want to be treated. Be responsive! No one wants to be waiting to find out where things stand. Provide constant updates.

Popular Schools offering Financial Planning Programs

quickinfoClick the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .

Click the Request Info buttons to request more information from a representative at the school

Matching School Ads

The Forbes School of Business® combines the power and flexibility of online learning with high-quality, topical Forbes content.

  • Programs: BA Consumer and Family Financial Services, BA Finance
  • Degrees: Bachelor

Do you have entrepreneurial visions to advance your career in the business world? Learn about the options available at GCU.

  • Programs: B.S. in Finance and Economics
  • Degrees: Bachelor

100% Online & No Standardized Testing

  • Programs: MHA: Finance, BS in Business - Finance , DBA: Finance, more...
  • Degrees: Master, Bachelor, Doctorate

Colorado State University-Global Campus

Colorado State University-Global Campus (CSU-Global) offers career relevant bachelor’s and master’s degree programs for working adults and nontraditional learners.

  • Programs: Master in Finance
  • Degrees: Master

Johns Hopkins University Carey Business School has brought the philosophy of business with humanity in mind to a part time format.

  • Programs: MS in Finance - H
  • Degrees: Master

Earn your graduate degree online with Northcentral University.

  • Programs: Financial Management - PhD in Bus. Admin., Financial Management - D.B.A.
  • Degrees: Doctorate

Since 1977, Keiser University has provided quality student-centered, career-focused education.

  • Programs: Business Administration, BA - Finance
  • Degrees: Bachelor
Utica College

What They’re Known For

Founded in 1946 and located in the heart of central New York, Utica College is a regionally accredited, independent, private institution that features many of the advantages of a large university — such as undergraduate and graduate degree options, excellent academics, and outstanding faculty — with the intimacy and high degree of personal attention more closely associated with smaller private institutions.

  • Programs: MBA - Finance/Accounting
  • Degrees: Master

Welcome to Argosy University

Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges:  College of Behavioral Sciences, Graduate School of Business and Management, College of Education,  College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.

  • Programs: Business Administration - Finance (BS) (Online)
  • Degrees: Bachelor
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Business Management & Accounting (AAS), Accounting (BS)
  • Degrees: Associate, Bachelor
Matching School Ads

Additional Career Stories for Personal Financial Advisors

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Personal Financial Advisors, including:

Back to Top