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Career Story: Appliance Salesperson

Appliance Salesperson

Job Title: Sales Rep

Type of Company: I work for a temple.

Education: BS, Business Administration, Northeastern University

Previous Experience: I have always been in sales.

Job Tasks: My work consists of selling appliances, mainly to people who are buying a new house or who are remodeling their kitchen. When they come into the store they typically bring their plans with them. I take a look at the plans and suggest appliances which I think would best suit them. I suggest wall ovens and cook tops and we discuss options and preferences. When discussing cook-tops, I ask if they want gas or electric and I explain what I see as the advantages of gas. When it comes to wall ovens, I ask if they want convection; by using convection you bake cookies better.

After they've picked out the appliances, I send the dimensions to their cabinet maker. They let me know when their kitchen will be ready so I know when to place the order and when the appliances finally arrive I set up a delivery date.

Best and Worst Parts of the Job: The worst part of my job is when people pick out their appliances and then change the design of their kitchen. This would not be so bad if they would bother to call to let us know about the change. The appliances are ordered and ready for delivery and suddenly... boom! they don't fit and we have to order them all over. At this point there is a re-stocking charge and then who is to pay for it? They're on a budget and I feel bad.

Job Tips: I would never tell anyone to sell appliances to the public. It is as bad as selling cars. You have to negotiate to meet competition. When you sell to people who are remodeling or buying a new house you have to know your product very well and that means all brands. So when they come in you have to know what sizes will fit. You also have to know what colors are available for each item. To work with people buying new homes or remodeling you have to keep in mind always that they are under a lot of stress and you have be friendly because they can become rude at times.

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