Job Title: Business Representative
Previous Experience: I worked as a Service Representative/Account Manager for four different insurance companies in the group benefits area. I now work for the Department of Correction in the Industries Dept. selling the product and services the inmates provide.
Job Tasks: I work for the Department of Correction, selling and servicing products and services to customers. The inmates from the prisons make the products/services and are paid for thier time. Our customers are mostly municipalities and state agencies. Some of our services include print shop, optical shop, reupholstery. Our products include street signs and decals, flags, embroidery, silk screening, binders, mattresses, wood/furniture shop, textiles, clothing, metal shop which makes beds, cell furniture, and of course, license plates.
My day starts taking orders, receiving completed shipping reports, customer service calls, helping out in our show room and taking in and releasing reupholstered furniture. No two days are a like, and things can change on a dime. I enjoy the people interaction and feeling of satisfaction of fulfilling a customer's needs and rectifying any situations that may arise.
Although we are not in prison, we do have some inmates who are pre-release and they help with janitorial duties and warehouse works. Working with inmates is very interesting. There is protocol that must be followed. You cannot give them food and certain items are considered contraband. We must continually be sure we do not have any contraband - even anti-bacterial hand lotion is considered contraband. All eating utensils must be plastic. We must monitor where our scissors, letter openers and other tools are. Keys must be put into a lock box. It's amazing to me how many truck drivers will get out of their vehicles and leave them running. We frown on that in this environment.
Best and Worst Parts of the Job: The best part of the job is providing customers with quality products at a fraction of what you would pay through a "regular" retail operation.
The "worst" part, is having the customers not understand that although we are a business, we are not a typical business. People don't understand that the inmates in the shops at the various prisons don't work a regular 40 hour week. They assume that there "must be enough cons to get the job done". The prison can go into lock down, thereby losing time. If the shop instructor doesn't come in to work, the shop doesn't open. You try to defend yourself without inadvertently becoming "an unidentified DOC source".
1. I would recommend courses in criminal justice as well as psychology. The dynamics in prison is extremely interesting, and the interaction with the inmates can be difficult. They can be charming but you must remember that all they think about is what you can do for them.
2. Of course, Marketing courses would be helpful as well.
These schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).
Request info from multiple schools, by clicking the Request Info links.
CSU Global Campus - FTFYF Programs
Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.
Try Your Introductory Course Risk Free
Baker College is proud to be the largest independent college in Michigan with the most focused approach to education and training available. With one of the highest graduate employment rates in the country, our mission is to help our students find meaningful employment.
Syracuse University’s School of Information Studies (iSchool) - The Original Information School - is proud of its position as a leader in the field.
Founded in 1911, Southern Methodist University (SMU) is a nationally ranked private university with seven degree-granting schools.
For over 35 years, Keiser University has maintained a practical, hands-on approach to career education to help our students achieve their personal and professional goals.
Welcome to Argosy University
Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges: College of Behavioral Sciences, Graduate School of Business and Management, College of Education, College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.
See What’s Possible When You Earn a Degree at Florida Tech 100% Online
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Product Sales Representatives, including: