Job Title: Retail Sales Representative
Type of Company: My company is one of the world's largest communication companies. We sell everything from cell phones to high speed internet.
Education: BM, Music Education, Keene State College (Keene, NH)
Previous Experience: After losing my job as a teacher I spent four months unemployed before getting a job with a company that was an authorized seller for Verizon Wireless, selling nothing but Verizon cell phones and cell plans but without the employee benefits of a major corporation.
Job Tasks: My primary responsibility is to sell phones and the various accessories that go with them. I greet customers as they enter the store and ask them questions to help me figure out which phone might be best for them. I usually ask them what kind of work they do for a living (a construction worker needs a rugged phone) or what kinds of hobbies them have (someone who enjoys photography would want a phone with a good camera). We then go over what kind of cell phone plan would fit their needs: how much calling they do, whether they send text messages or emails, and so on. I then set everything up for them and explain how everything from their voicemail to our return policy works. I'll ask them to refer their friends and family to me and I try to make sure that they are 100% satisfied with the service I have given them. I work partly on commission (I'm paid based on what I sell), so I always want people to send in their friends and to come back to me themselves.
Best and Worst Parts of the Job: The best and worst part of my job is the customers whom I help. I could have a customer who is extremely nice and easy to work with. They could write my manager a letter about how helpful I was, and that's great. I appreciate these customers and how easy they make my job. On the other hand, I could have a customer who is upset about my service. I've had people swear at me, threaten to hurt me or demand that I give them things that I can't (Often, they don't want to have to pay their bill).
1. Although my job is to sell phones it really is about customer service; take a public relations course or public speaking.
2. No matter how much you might like technology, if you don't like people, this isn't the career for you.
3. Dress to impress. Customers always go to the best dressed sales rep. Managers tend to hire that way too.
Additional Thoughts: There is no first, second and third shift. Everyone works all hours. My day can range from 5 hours to 11.
These schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).
Request info from multiple schools, by clicking the Request Info links.
Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.
See What’s Possible When You Earn a Degree at Florida Tech 100% Online
Earn your graduate degree online with Northcentral University.
Colorado State University-Global Campus
Colorado State University-Global Campus (CSU-Global) recently received state approval to enroll students with little to no prior college experience. To help ensure student success, the university has created a program especially for these students who plan on starting their college experience for the first time with us.
Welcome to Argosy University
Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges: College of Behavioral Sciences, Graduate School of Business and Management, College of Education, College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.
For over 35 years, Keiser University has maintained a practical, hands-on approach to career education to help our students achieve their personal and professional goals.
Earn your Master's degree online from Norwich University.
Pursue a certificate, master, or doctorate degree in Psychology at The Chicago School for Professional Psychology.
Baker College is proud to be the largest independent college in Michigan with the most focused approach to education and training available. With one of the highest graduate employment rates in the country, our mission is to help our students find meaningful employment.
The Secret to Getting Ahead is Getting Started
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Product Sales Representatives, including: