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Career Story: Cell Phone Service Rep And Sales Person

Cell Phone Service Rep And Sales Person

Job Title: Retail Sales Representative

Type of Company: My company is one of the world's largest communication companies. We sell everything from cell phones to high speed internet.

Education: BM, Music Education, Keene State College (Keene, NH)

Previous Experience: After losing my job as a teacher I spent four months unemployed before getting a job with a company that was an authorized seller for Verizon Wireless, selling nothing but Verizon cell phones and cell plans but without the employee benefits of a major corporation.

Job Tasks: My primary responsibility is to sell phones and the various accessories that go with them. I greet customers as they enter the store and ask them questions to help me figure out which phone might be best for them. I usually ask them what kind of work they do for a living (a construction worker needs a rugged phone) or what kinds of hobbies them have (someone who enjoys photography would want a phone with a good camera). We then go over what kind of cell phone plan would fit their needs: how much calling they do, whether they send text messages or emails, and so on. I then set everything up for them and explain how everything from their voicemail to our return policy works. I'll ask them to refer their friends and family to me and I try to make sure that they are 100% satisfied with the service I have given them. I work partly on commission (I'm paid based on what I sell), so I always want people to send in their friends and to come back to me themselves.

Best and Worst Parts of the Job: The best and worst part of my job is the customers whom I help. I could have a customer who is extremely nice and easy to work with. They could write my manager a letter about how helpful I was, and that's great. I appreciate these customers and how easy they make my job. On the other hand, I could have a customer who is upset about my service. I've had people swear at me, threaten to hurt me or demand that I give them things that I can't (Often, they don't want to have to pay their bill).

Job Tips:
1. Although my job is to sell phones it really is about customer service; take a public relations course or public speaking.

2. No matter how much you might like technology, if you don't like people, this isn't the career for you.

3. Dress to impress. Customers always go to the best dressed sales rep. Managers tend to hire that way too.

Additional Thoughts: There is no first, second and third shift. Everyone works all hours. My day can range from 5 hours to 11.

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