Job Title: Associate Property Manager
Type of Company: My company provides storage for homes and businesses for those who need space.
Education: Certificate in Creative Writing, Stratford Career Institute
Previous Experience: I worked as a property manager for a previous storage facility and as a Customer Service Representative for many years at several companies.
Job Tasks: My responsibilities are renting storage space to customers; processing rent payments; doing lock checks to ensure that all rented units are locked properly; selling merchandise including boxes, tape and padlocks, as well as a variety of moving and packing supplies; keeping the grounds and building clean and free of debris; making daily deposits to the bank, corresponding with other locations; cleaning vacant storage spaces; performing routine maintenance on the grounds and in the office (i.e. weeding, picking up litter, straightening up the office); problem-solving for customers; corresponding with landscapers, electricians, and door repairmen. I print out reports of the day's activities, listing the number of units that were rented or vacated, the number of storage insurance policies that were sold, the amount of merchandise that was sold, the amount of rent that was collected, the amount of rent that is delinquent.
Other duties include creating letters to send to customers if they are late in paying their rent or if their unit will be processed for auction for non-payment of rent. Letters have to be sent via certified mail as well as by regular mail and all correspondence must be documented under each customers' account.
Best and Worst Parts of the Job: The best part of this job is meeting new and interesting people and being able to help them obtain a safe place to store their items.
The worst part of the job is the routine maintenance that needs to be completed on a daily basis, such as sweeping empty storage units, pulling out weeds from around each building and picking up garbage customers throw on the ground.
1. Customer service experience is very helpful and knowing how to maintain a professional attitude when dealing with rude customers.
2. Knowledge of computer systems and payment processing is very helpful.
3. If you're thinking of pursuing a career in the storage business, it is helpful to know the specific laws in your state the regulate the rental or lease of storage units and trucks.
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