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Job Title: Teller II
Type of Company: Banking.
Education: none
Previous Experience: I've been in banking for the past 16 years.
Job Tasks: My job requires me to take deposits from personal & business customers as well as assist in withdrawals. It is my job to make sure the ATM machine is working and deposits are emptied twice daily. I also offer bank products to each customer and ensure they are in the proper accounts.
Customer service is important in banks and patience with customers is crucial. We also have to look out for our elderly customers as more and more fraud is being perpetrated against them these days. People looking to con them bring them into a branch and rob them right under our noses and they have no idea what is occurring.
Customers also purchase Visa gift cards, money orders and official checks in our branch, as well as Travelers checks. We sell United States savings bonds to customers and order checks and other deposit products for them. We have to learn to use several different computer programs in order to do our jobs properly. We have to link accounts for relationship purposes in the computer systems so customers can access account information from cell phones, computers and ATM machines.
Best and Worst Parts of the Job: The best parts of my job are meeting new people and developing great relationships with them. The worst part of the job is the petty nonsense that has to be dealt with and cranky customers who feel it is okay to belittle us and swear at us. But we have learned to be kind and treat them with the respect we would like to be treated with ourselves, whether they are having a bad day or not. We don't know.
Job Tips: Banking is not necessarily a bad route to take for a career. It is stressful at times though. I will often suggest a career in banking because at times I do feel it is rewarding and there are other days when I do not recommend it and feel the stress is simply too much to handle.
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