Job Title: Professional Services Consultant
Type of Company: A medical equipment manufacturer.
Education: AA, Merrimack College (North Andover, MA)
Previous Experience: I worked in business development for information systems.
Job Tasks: My primary responsibility is to develop the implementation services for diagnostic electro-cardiograph products. To do this I have to work closely with several divisions and with people at all levels in the company: product engineers, clinical trainers, technical consultants, product marketing people, and more. This requires a good understanding of the product, the value of the product and the marketplace.
On a typical day I participate in conference calls with the sales representatives and their customers so I can help to understand what the customer wants to accomplish and explain how our product integrates with the customer's environment and can help him to get where he wants.
Based on the information I glean from these discussions, I often have to talk with other people in the company to determine the best course to take, and how we should price our proposal. This information is then passed on to a sales representative to quote to the customer, along with supporting documentation to detail the deliverables of the service offering, any specific training provided, assumptions and limitations.
If the customer accepts, they will issue a purchase order, sign-off on the documentation provided which lists what we mean to deliver, and then I countersign the document and retain it for our records.
Best and Worst Parts of the Job: The best part of the job is being able to work from home, since most of my job consist of phone consultation and email communication. But working with a dynamic group of people to develop creative solutions that are tailored to the customer's needs is pretty satisfying too.
The worst part of the job is being unable to give a customer what he wants or needs.
Job Tips: Obtain as much knowledge about message streaming (HL7, XML) as possible to provide a basic foundation for integration. Be customer focused and try to develop good phone skills.
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