dcsimg

Career Story: Sales Nngineer For A Large Software Company

Sales Nngineer For A Large Software Company

Job Title: Sales Engineer For Software Company

Education: BA English, University of Massachusetts •• MS Information Systems, Northeastern University

Previous Experience: I started work after college in the customer service department of a software company. I then was trained to answer basic technical customer service questions and continued in high tech. I eventually managed a tech support team of 120 in a call center environment, then became a technical liason between a vendor and the support team. I then became an implementation manager for a software company, and moved into presales technical roles of a Sales Engineer at both mid market and large software companies.

Job Tasks: My company provides remote access software services. It gives people a way to connect when they are not physically in the same location. It is categorized as "Software as a Service" as there is no premise based software, instead we provide a subscription to our services. This allows our customers to not worry about software installs, upgrades, maintenance, hardware costs, and administrative overhead. We are an "online" division of one of the world's largest software companies.

My typical job tasks are demonstrations to prospects, explaining technical details of our software and security to prospects and their technical staff, as well as answering technical questions for the sales teams. My days are spent on the phone and at my computer. We also answer technical questionnaires for organizations that are looking for software solutions. These documents can be lengthy and very detailed.

Half of my day is reactive, responding to various requests for assistance and questions. These requests come from customers, prospects, sales staff, and colleagues. The other half of my day is proactive, performing scheduled demonstrations, conversations, or general admin such as expense reports. I use email and calendaring continuously throughout the day.

Travel is minimum because of the nature of my company's services - remote access. Every few weeks I travel to a prospect or customer site for a meeting, and a few times a year I travel to trade shows and other remote events. I work from a home office and travel to corporate headquarters 2 times a year.

Best and Worst Parts of the Job: The best part of the job is the flexibility of working from home. I have no commute and I can control a good portion of my schedule. The worst part of the job is gaining access to the right individuals for assistance, working in different time zones and locations.

Job Tips: Do everything you can to keep your technical knowledge current. Stay aware of changes in the market and technologies.

Prove yourself as a reliable, stable, effective resource in order to gain trust and enjoy the freedom of working from a remote location.

Keep communications professional, accurate, and timely. English skills are just as important as technical skills to be an effective communicator.

Additional Thoughts: Technical certifications are a good way to prove your technical credibility, while effective interpersonal communication skills to share technical knowledge with a wide variety of audiences is equally important.

Popular Schools offering Sales Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads

Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.

  • Programs: MS in Marketing: Sports Marketing and Media, DBA in Marketing
  • Degrees: Master, Doctorate

Push Your Creativity To The Next Level

  • Programs: Innovation & Entrepreneurship, Master of Science (Online)
  • Degrees: Master

Founded in 1911, Southern Methodist University (SMU) is a nationally ranked private university with seven degree-granting schools.

  • Programs: M.S. in Data Science
  • Degrees: Master

Syracuse University’s School of Information Studies (iSchool) - The Original Information School - is proud of its position as a leader in the field.

  • Programs: MS in Information Management
  • Degrees: Master

Welcome to Argosy University

Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges:  College of Behavioral Sciences, Graduate School of Business and Management, College of Education,  College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.

  • Programs: Business Administration - Marketing (BS) (Online)
  • Degrees: Bachelor

Earn your graduate degree online with Northcentral University.

  • Programs: Marketing - PhD in Bus. Admin., Marketing - D.B.A.
  • Degrees: Doctorate

Abilene Christian University is a national leader in Christian higher education and a place where students, faculty, staff and alumni make a real difference in the world.

  • Programs: Master of Business Administration - Marketing
  • Degrees: Master

UT Tyler is one of the fastest-growing universities in the renowned University of Texas System.

  • Programs: MBA with a Concentration in Marketing
  • Degrees: Master

Fremont College traces its roots to Platt College’s founding in St. Joseph, Missouri, in 1879, and the Southern California branch campus was established in 1986.

  • Programs: AA - Digital Marketing
  • Degrees: Associate

You’re serious about success. With your busy schedule and the desire to move your career forward, you can earn an accredited associate, bachelors or master’s degree at a pace that works for you anywhere, anytime, 24/7.

At AIU, the Serious U, you can get started to get ahead.

  • Programs: MBA - Marketing, Bachelor's (BBA) - Marketing
  • Degrees: Master, Bachelor
Matching School Ads

Additional Career Stories for Sales Engineers

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Sales Engineers, including:

Back to Top
SPEAK TO AN ADVISOR 1.844.285.6104