dcsimg

Career Story: Sales Nngineer For A Large Software Company

Sales Nngineer For A Large Software Company

Job Title: Sales Engineer For Software Company

Education: BA English, University of Massachusetts •• MS Information Systems, Northeastern University

Previous Experience: I started work after college in the customer service department of a software company. I then was trained to answer basic technical customer service questions and continued in high tech. I eventually managed a tech support team of 120 in a call center environment, then became a technical liason between a vendor and the support team. I then became an implementation manager for a software company, and moved into presales technical roles of a Sales Engineer at both mid market and large software companies.

Job Tasks: My company provides remote access software services. It gives people a way to connect when they are not physically in the same location. It is categorized as "Software as a Service" as there is no premise based software, instead we provide a subscription to our services. This allows our customers to not worry about software installs, upgrades, maintenance, hardware costs, and administrative overhead. We are an "online" division of one of the world's largest software companies.

My typical job tasks are demonstrations to prospects, explaining technical details of our software and security to prospects and their technical staff, as well as answering technical questions for the sales teams. My days are spent on the phone and at my computer. We also answer technical questionnaires for organizations that are looking for software solutions. These documents can be lengthy and very detailed.

Half of my day is reactive, responding to various requests for assistance and questions. These requests come from customers, prospects, sales staff, and colleagues. The other half of my day is proactive, performing scheduled demonstrations, conversations, or general admin such as expense reports. I use email and calendaring continuously throughout the day.

Travel is minimum because of the nature of my company's services - remote access. Every few weeks I travel to a prospect or customer site for a meeting, and a few times a year I travel to trade shows and other remote events. I work from a home office and travel to corporate headquarters 2 times a year.

Best and Worst Parts of the Job: The best part of the job is the flexibility of working from home. I have no commute and I can control a good portion of my schedule. The worst part of the job is gaining access to the right individuals for assistance, working in different time zones and locations.

Job Tips: Do everything you can to keep your technical knowledge current. Stay aware of changes in the market and technologies.

Prove yourself as a reliable, stable, effective resource in order to gain trust and enjoy the freedom of working from a remote location.

Keep communications professional, accurate, and timely. English skills are just as important as technical skills to be an effective communicator.

Additional Thoughts: Technical certifications are a good way to prove your technical credibility, while effective interpersonal communication skills to share technical knowledge with a wide variety of audiences is equally important.

Popular Schools offering Sales Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads

You've found Ashford University, where school comes to you. Earn your bachelor's or master's degree online.

  • Programs: MBA - Marketing, BA/Public Relations and Marketing, BA/Sports and Recreation Management - Marketing
  • Degrees: Master, Bachelor

Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.

  • Programs: Graduate Certificate: Marketing, Master of Business Administration: Marketing, MS in Marketing: Sports Marketing and Media
  • Degrees: Certificate, Master

Welcome to Argosy University

Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges:  College of Behavioral Sciences, Graduate School of Business and Management, College of Education,  College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.

  • Programs: Business Administration - Marketing (BS) (Online)
  • Degrees: Bachelor

Earn your graduate degree online with Northcentral University.

  • Programs: Marketing - PhD in Bus. Admin., Marketing - D.B.A.
  • Degrees: Doctorate

For over 35 years, Keiser University has maintained a practical, hands-on approach to career education to help our students achieve their personal and professional goals. 

  • Programs: Master of Business Administration, MBA - Marketing
  • Degrees: Master

Change the World with American University

Be a part of something bigger than yourself.

  • Programs: Master of Arts in Economics - Applied Economics
  • Degrees: Master
Platt College
Alhambra, Anaheim, Ontario, Riverside

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Business Management
  • Degrees: Associate
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Business Management & Accounting (AAS), Accounting (BS), Business Administration - Property Management (BS), more...
  • Degrees: Associate, Bachelor

You can get started on a new career with Institute of Technology.

For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www.iot.edu/disclosure

  • Programs: Accounting
  • Degrees: Associate

Learning at Full Sail University has always centered around interaction and the exchange of ideas. Our online curriculum fully embraces this philosophy.

  • Programs: Innovation & Entrepreneurship, Master of Science (Online)
  • Degrees: Master
Matching School Ads

Additional Career Stories for Sales Engineers

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Sales Engineers, including:

Back to Top