Job Title: Sales Engineer
Type of Company: electric transportation
Education: BS, Mechanical Engineering, Cornell University MBA, Northeastern University
Previous Experience: 4 years as a Test Engineer in the auto industry 13 years in Product Development, Manufacturing and Sales for a large paper company 12 years in Sales for a small automotive-related company
Job Tasks: I respond to emails and phone calls asking about our products and how to use them from prospective and existing customers all over the world. I troubleshoot problems myself or work with our company's product support technicians until the customer is satisfied. I also work with our company's manufacturing and quality control staff to resolve production problems and collaborate with the company's marketing staff to help produce product literature, product manuals, website information and the like. I locate organizations that might be interested in our products and contact them by phone or email to see if we can provide more information or a product demonstration, and I sometimes make these visits myself to and enact the demonstrations. I visit suppliers, and I sometimes attend industry trade shows or conferences, making formal presentations on occasion. I work with our dealers and distributors to help them sell and support our products as well. I choose prospective distributors and set up contracts with them. Every day is different, and every day is busy and exciting! I love working in a business that is helping to make our world a better place.
Best and Worst Parts of the Job: Helping a customer solve a problem is great! When one of our products fails in the field, or we lose a big sale, that's probably the worst part of the job.
Job Tips: Take lots of math and science. Learn hands-on stuff -- electronics, cars, etc. Get comfortable with public speaking, and dealing with people at all different levels. If you do get into engineering, try to get experience in manufacturing and sales. These are the profit centers. Learn another language, travel, work with people from other cultures. Make sure you can write well and pay special attention to grammar, spelling, clarity. (You can learn this by reading a lot!)
Additional Thoughts: If I could do tings all over I'd take more electrical engineering classes. I would have learned to speak another language fluently. Make sure you believe in and care about what you're doing; it makes work much more fun!
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