Job Title: Account Manager
Type of Company: I work for a multi-color, sheet-fed printing company
Education: BFA, Painting, Massachusetts College of Art Certificate, Decorative Painting, Rhode Island School of Design
Previous Experience: I spent many years in the printing field.
Job Tasks: I act as a liaison between the sales staff, the production crew and the clients of a large printing company. The sales reps write up orders from the customer, which they then give to me. My assistants and I look the order over to ascertain if there are any production issues that could keep the job from flowing smoothly through the shop. We then pass the orders on to the order writer.
We are often called in if production issues arise while the job is in-house. We could be called to the prep room to decide how color corrections to customer supplied files should be handled; to the pressroom to try to figure out what to do if color doesn't match on press; to the bindery to see if we can get more time on a job because it has to be stitched by hand as opposed to by machine, and even to shipping to try to figure out the most cost-effective way to get 900 pounds of postcards shipped to their final destination. It's fast-paced, always changing, and challenging, but the job can be stressful at times, and you must be able to deal with many different personalities.
Best and Worst Parts of the Job: The best part of my job is that because there are so many issues that have to be dealt with every day, the days go by really fast.
The worst part is that, if I make a mistake, it could prove to be very costly to the company and/or the customer in the end.
Job Tips: Try to learn as much about each department as possible. Knowing the ins and outs of how everything works makes it much easier to try to foresee problems a job might have in any of these areas. Taking extra classes offered by industry partners is always a good idea.
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