Job Title: Director Of Account Business Management
Type of Company: A large information technology (IT) company.
Education: BS & MS, Computer Science, Boston University, certified, IT Service Management Masters (ITIL Masters)
Previous Experience: I have been in the technology business for thirty years and have held a number of jobs: research principal, engineer, business & sales strategist and account executive.
Job Tasks: I have a team of experts who set up business operations for new IT outsourcing contracts. IT outsourcing contracts can range from $1M a year to $300M a year. My team sets up the ability for an account to "run the business". Business operations track service consumption (like your electric meter), respond to requests for more service (customers shopping for help), and send out bills.
For inside the company, my team sets up systems that tell management how much money to expect from each account. Predicting an account's revenue (billed $s) and profit is known as business forecasting.
Best and Worst Parts of the Job: The best part of my work is when we make the customer happy, and the account teams happy. We make the customer happy by meeting our commitments: doing what we say we will do. We make the account team happy when we make it easy to run the business, so that the account teams can spend more time with the customer.
The worst part is managing people in difficult economic times. It's hard to inspire and reward exceptional job performance when there is no financial incentive.
1. Understand how a business runs. This kind of experience will help you in all commercial career areas. Even as an engineer, it helped me be a top performer because I could "sell" ideas with business benefits (e.g., will cost less).
2. Listen. You will get more loyalty and respect as a leader if you give respect. Listening is the best way to show respect. If people don't think you're listening, then you're not.
3. Always acknowledge others' contributions. You would be amazed at how much you get done when you don't care who gets the credit.
Additional Thoughts: For any career, love what you do. Life is happier and healthier when you spend time loving what you do.
These schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).
Request info from multiple schools, by clicking the Request Info links.
Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.
Founded in 1911, Southern Methodist University (SMU) is a nationally ranked private university with seven degree-granting schools.
Syracuse University’s School of Information Studies (iSchool) - The Original Information School - is proud of its position as a leader in the field.
About Boise State University
Boise State University is a highly respected, public, metropolitan research university offering lifelong learning.
The University of West Florida (UWF) has a central mission.
The Secret to Getting Ahead is Getting Started
San Joaquin Valley College - A Private Junior College.
Founded in 1766, Rutgers, The State University of New Jersey, is a leading national public research university and the state’s preeminent, comprehensive public institution of higher learning.
LSU Shreveport is a proud member of the acclaimed LSU University System.
Pursue your education at Pacific Oaks College.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Sales Managers, including: