Job Title: Director Of Operations And Marketing
Type of Company: We provide billing and collections services to medical groups in the state of Connecticut.
Education: Western New England College and currently attending MCC
Previous Experience: I've been with my current employer for 12 years. Prior to that, I worked at Aetna Health Plans.
Job Tasks: My key responsibilities include overseeing a staff of account managers who prod their client-specific teams to reach monthly production goals. I oversee all staffing issues, make recommendations for efficient protocols and, in general, oversee the operations of the organization. My goal along with 2 other senior managers is to increase our shareholders' yearly bonuses.
Another part of my job is handling sales and marketing for the company. I attend different conferences throughout the state as a vendor/sponsor. I work on marketing and sales flyers that we distribute a few times a year. I make visits to different groups throughout the state, visiting them unannounced. I transition all new accounts to our company.
Best and Worst Parts of the Job: I enjoy the decision-making involved in running a successful company. There are definitely days where I feel like we're going backwards instead of forward, but I love it nonetheless.
I'm not a big fan of sales work. I don't think I have the right personality and we're selling a service not a product -- a service that doctors have in-house staff doing -- which makes my job harder. It is very difficult to convince physicians to outsource their billing. It's a trust concern.
Job Tips: Gosh, only 3 tips...the more you can do with public speaking, the better, no matter what job you go into. If you can speak well and confidently, you will be successful in life.
Additional Thoughts: I think most people are surprised by the fact that I run a company... I don't think that's good :D
If I could change one thing, I wouldn't have dropped out of college after a year. I'm still working on my degree and I'm fortunate really to be in the position I'm in. But what success I've had has been due to experience and knowledge, not education.
Qualities for success in any job: I feel education is important, dedication, reliability, good listening skills, fairness, and a capacity for hard work.
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