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Career Story: Outside Sales Representative At A Moving Company

Outside Sales Representative At A Moving Company

Job Title: Sales Representative

Education: BS in Business Administration, Northeastern University

Previous Experience: I worked for my current company after graduating college. After six years I left and worked for a competitor in a similar role. I then returned to the current company after three years.

Job Tasks: Our company is a full-service moving and storage company with locations throughout the east coast.

As an outside sales representative, I meet with prospective clients, determine manpower and resource requirements for their move and provide them with an estimate.

During peak call volume times (typically in the spring and summer months), I also help cover inbound telephone and internet sales calls. Often, these calls can be quoted over the phone after taking an inventory of a potential customer's house or apartment. When I speak with a customer that has a larger move and they seem like a well-qualified potential customer, I will then set up a time to meet with them at their house.

I usually write estimates in their house so that I can review it with them and hopefully close the sale. On occassion, I will email or fax an estimate to them later that day or the next morning. I try to avoid this as much as possible.

Approximately 70% of the day is spent on essential tasks and 30% is spent on administrative tasks (paperwork, returning phone calls, etc.).

My travel is typically limited to the Eastern Massachusetts/Southern NH/Rhode Island areas. I am very rarely required to stay overnight anywhere.

Through the use of the internet, I am able to log into my company's network and update work orders (information sheets that are printed out for moving crews so they know what equipment, materials they will need to complete the job). I also check email in between my appointments.

Best and Worst Parts of the Job: The best part of my job is meeting with all kinds of different people. I also get to see many different styles of houses and furniture - some incredible mansions with extremely high-end furniture, and some very small, simple houses or apartments.

I also like the independence I have in this role - as long as I am making good sales numbers, I am pretty much left along.

I really like this job so it is difficult to find the worst part! I suppose the 2-3 sales and development meetings I have to attend each month. I have to drive into the city to attend these meetings and while I understand they are necessary, I really do not enjoy them for the most part.

Job Tips: When looking to get into moving and storage sales, first try to find the best companies in your area. The Better Business Bureau and many web sites can be a useful tool.

Get to know as much about the business as you can. Spend some time working on the trucks (packing, moving, etc.). You need to fully understand what you will be selling before you can sell it.

The National Moving and Storage Association in Alexandria, VA can help you learn about the industry and also offers certification programs such as the Certified Moving Consultant.

Additional Thoughts: We are in a very competitive business. There are alot of very good competitors and also alot of not-so-good competitors. Your job satisfaction will be much greater if you work for one of the best companies.

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