Job Title: Regional Manager
Type of Company: A bank.
Education: BS, Geography, Salem State College
Previous Experience: I have been working in the banking business for the past 11 years. For the past year I have been a regional manager, prior to that I was a branch manager.
Job Tasks: I work for a large global bank where I am the regional manager for twelve of the branches. The branches are in the north shore area of Massachusetts and my primary role is to manage all the colleagues in the branches to help get to our daily, weekly, and monthly sales goals.
Our primary focus as a bank is to bring new business and new accounts to the bank, provide them with great products and services and superior customer service. My role is to provide coaching and training to the team so that they are comfortable with the product knowledge to be able to articulate the features and benefits for our customers. As the regional manager I am also responsible for the operational integrity of the branches and have to make sure that we are following our policies and procedures. We are responsible for a score of 85% or more on our operations scorecard and it is my responsibility to ensure that we do. I am responsible for the upkeep of the actual buildings that house my branches to make sure that everything is in working order and that they are nicely kept so that the customers have a good environment and a good experience when they come to the bank. I am responsible for hiring all my staff, corrective action if necessary, promotions and each colleague's career path.
Best and Worst Parts of the Job: The best part of my job is the training and coaching. I love to have my colleagues learn from what I have taught them and use those skills to succeed!
The worst part of my job is the daily sales pressure. We need so many new accounts per day per branch and it is sometimes difficult for each branch to achieve on a daily basis.
Job Tips: Be prepared to help coach! Be prepared to be in a fast paced environment. Be prepared to juggle many priorities - you have to be organized and be able to handle sales, service, customers, building maintenance and many other things that come up during the course of the day.
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