Job Title: Sales Operations
Type of Company: My company develops engineering software.
Education: BS, Business Logistics, Pennsylvania State University
Previous Experience: I worked at IBM for 19 years, first in finance then in sales.
Job Tasks: I am responsible for running the sales operations for the company. There are approximately 1,000 people in sales. This includes sales people who sell directly to customers, pre-sales technical people who assist with demonstrations of our software, and sales support staff.
One of the most important parts of the sales machinery is channel operations: a team of people that supports our channel business. We have over 350 distributors who sell our products to small and medium-size businesses. The channel operations team supports those distributors by assisting them with training and development, order processing, contracts, etc.
In addition, we have the pre-sales technical team, which, again, provides demonstration support of our software and any technical support that our sales people need. The corporate briefing center also falls under operations. This includes an extremely nice briefing center in Needham, MA and another in Shanghai. We also have sales training and development which teaches our sales teams how to sell the software. Then we have general operations to support our commission system for the sales people, administrative support, etc.
Best and Worst Parts of the Job: The best part of the job is providing value to the sales teams around the world and enabling them to generate sales and revenue for the company. For example, many sales teams will bring their customers to the corporate visitor center and after the briefing, the customer will commit to ordering our products. Sometimes the order's very large.
The worst part of the job is that although we are very automated, there are parts of the job that require manual intervention. This is frustrating at times, and deadlines make it worse.
Job Tips: The key to being successful in this job is the ability to collaborate and work with a team. I also suggest practicing/taking classes in speech/presentations and writing in general is beneficial. The ability to work in a team, getting along with all types of people, and negotiating and being flexible is important.
These schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).
Request info from multiple schools, by clicking the Request Info links.
Baker College is proud to be the largest independent college in Michigan with the most focused approach to education and training available. With one of the highest graduate employment rates in the country, our mission is to help our students find meaningful employment.
For over 35 years, Keiser University has provided student-centered, quality career education. Keiser University Online offers degree programs online to prepare students for in-demand professions.
Pursue a certificate, master, or doctorate degree in Psychology at The Chicago School for Professional Psychology.
The Secret to Getting Ahead is Getting Started
Study online with University of Maryland at College Park.
Choosing a school and a new career path can be a very overwhelming process.
Colorado State University-Global Campus
Colorado State University-Global Campus (CSU-Global) recently received state approval to enroll students with little to no prior college experience. To help ensure student success, the university has created a program especially for these students who plan on starting their college experience for the first time with us.
Pursue your MBA or MSEd online.
Pursue your education at Pacific Oaks College.
Earn your Master's degree online from Norwich University.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Sales Managers, including: