Job Title: Sales Operations
Type of Company: My company develops engineering software.
Education: BS, Business Logistics, Pennsylvania State University
Previous Experience: I worked at IBM for 19 years, first in finance then in sales.
Job Tasks: I am responsible for running the sales operations for the company. There are approximately 1,000 people in sales. This includes sales people who sell directly to customers, pre-sales technical people who assist with demonstrations of our software, and sales support staff.
One of the most important parts of the sales machinery is channel operations: a team of people that supports our channel business. We have over 350 distributors who sell our products to small and medium-size businesses. The channel operations team supports those distributors by assisting them with training and development, order processing, contracts, etc.
In addition, we have the pre-sales technical team, which, again, provides demonstration support of our software and any technical support that our sales people need. The corporate briefing center also falls under operations. This includes an extremely nice briefing center in Needham, MA and another in Shanghai. We also have sales training and development which teaches our sales teams how to sell the software. Then we have general operations to support our commission system for the sales people, administrative support, etc.
Best and Worst Parts of the Job: The best part of the job is providing value to the sales teams around the world and enabling them to generate sales and revenue for the company. For example, many sales teams will bring their customers to the corporate visitor center and after the briefing, the customer will commit to ordering our products. Sometimes the order's very large.
The worst part of the job is that although we are very automated, there are parts of the job that require manual intervention. This is frustrating at times, and deadlines make it worse.
Job Tips: The key to being successful in this job is the ability to collaborate and work with a team. I also suggest practicing/taking classes in speech/presentations and writing in general is beneficial. The ability to work in a team, getting along with all types of people, and negotiating and being flexible is important.
Click the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab. .
Click the Request Info buttons to request more information from a representative at the school
Which career path will you take – Business, Nursing, Education, Psychology? Something else? GCU offers more than 100 majors to get you started!
As a student at South University, Online Programs, you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.
The Forbes School of Business® combines the power and flexibility of online learning with high-quality, topical Forbes content.
Regent University prepares students with the knowledge to excel and the faith to live with purpose.
The Secret to Getting Ahead is Getting Started
Abilene Christian University is a national leader in Christian higher education and a place where students, faculty, staff and alumni make a real difference in the world.
100% Online & No Standardized Testing
Since 1977, Keiser University has provided quality student-centered, career-focused education.
Choosing a school and a new career path can be a very overwhelming process.
Colorado State University-Global Campus
Colorado State University-Global Campus (CSU-Global) offers career relevant bachelor’s and master’s degree programs for working adults and nontraditional learners.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Sales Managers, including: