dcsimg

Career Story: Services Manager For An Internet Search Marketing Firm

Services Manager For An Internet Search Marketing Firm

Job Title: Client Services Manager - Search Marketing

Type of Company: I work for a search engine marketing company in a suburb of Boston.

Education: BA, Communications, UMass-Amherst

Previous Experience: Public Relations - 3 Years: I worked at a public relations company for three years prior to my current position.

Intern: Worked as an intern in PR for a year.

Job Tasks: I am a Client Services Manager, which means I manage several people here and our relations with clients and act as go-between with our company's senior management. A big responsibility of mine is strengthening my five-member team and making sure we are setting (and attaining) goals that dovetail with their career aspirations. It is also my responsibility to handle difficult situations in which we fail to come through for our clients.

My day consists of checking all outstanding items my team has and making sure they are sending me their deliverables before sending them out to the client. At least once a week, I report any major developments or changes in our accounts to my director. Much of my energy, of course, is devoted to maintaining a strong relationship with clients and making sure they are happy with their account team. This is done through email, phone calls and paying them periodic visits. And finally I work with our sales team on "upsells" and renewals for existing clients. Renewals are especially important and I work with our sales people to build a so-called "scope of work" and encourage our clients to renew.

Best and Worst Parts of the Job: The best part of my job is being able to work with people on my team to help them develop into strong assets to the company. Another great part of my job is being able to interact and network with different clients in all different industries.

A pitfall of my job is lack of time, and high pressure situations (only at certain points, not consistently).

Job Tips: My first piece of advice would be to make sure you are ready to work extra hours and you aren't looking for a 9-5 job. While sometimes you will have normal hours, that is not always the case. The second is that you are outgoing and can be aggressive when needed in order to make sure clients get what they want and maintain a healthy relationship with their team. And the third tip I would give is to not take things personally. Clients are bound to criticize from time to time, and it's important that you understand it's business and not personal.

Popular Schools offering Management Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads

Baker College is proud to be the largest independent college in Michigan with the most focused approach to education and training available. With one of the highest graduate employment rates in the country, our mission is to help our students find meaningful employment.

  • Programs: Business Administration - Associate, Business Intelligence - MBA (Master's), Business Administration - DBA (Doctorate), more...
  • Degrees: Associate, Master, Doctorate, Bachelor

Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.

  • Programs: DBA in Project Management, AA in Business, MA: Executive Leadership, more...
  • Degrees: Doctorate, Associate, Master

Syracuse University’s School of Information Studies (iSchool) - The Original Information School - is proud of its position as a leader in the field.

  • Programs: MS in Information Management
  • Degrees: Master

Founded in 1911, Southern Methodist University (SMU) is a nationally ranked private university with seven degree-granting schools.

  • Programs: M.S. in Data Science
  • Degrees: Master

Fremont College traces its roots to Platt College’s founding in St. Joseph, Missouri, in 1879, and the Southern California branch campus was established in 1986.

  • Programs: BA - Business Leadership
  • Degrees: Bachelor

About Boise State University

Boise State University is a highly respected, public, metropolitan research university offering lifelong learning.

  • Programs: Master of Business Administration
  • Degrees: Master

Concordia University - Portland offers several fully online 14-month Master of Education (M.Ed.) programs and a fully online Doctorate of Education (Ed.D.) program.

  • Programs: Transformational Leadership (EDD)
  • Degrees: Doctorate

#1 Best Online College

 

Northern Arizona University understands the need for flexibility in your learning journey.

  • Programs: Small Business Administration - BBA
  • Degrees: Bachelor

Pursue a certificate, master, or doctorate degree in Psychology at The Chicago School for Professional Psychology.

  • Programs: Ph.D. Organizational Leadership
  • Degrees: Doctorate

See What’s Possible When You Earn a Degree at Florida Tech 100% Online

  • Programs: MBA Management, MA in Organizational Leadership, MBA Project Management, more...
  • Degrees: Master, Bachelor, Associate
Matching School Ads

Additional Career Stories for Sales Managers

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Sales Managers, including:

Back to Top