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Job Title: Technical Sales Operations Director
Type of Company: I work for a software company that provides tools to discrete manufacturing companies in many industries.
Education: BA, Music, SUNY Binghamton •• BS, Mechanical Engineering, Boston University •• MS, Mechanical Engineering, Worcester Polytechnic Institute
Previous Experience: I worked as a machine design engineer and a manufacturing engineer at a large manufacturing company. I then worked as an application engineer for 7 years at a software company.
Job Tasks: I am responsible for helping to make the sales force and the technical sales Engineers more productive in their work. This includes making sure people that I support have the proper hardware and software to use in their daily work. I also manage a demo webcast and video program so that customers can view the software products that we sell and so that my company can save money by purchasing fewer airplane tickets and hotel rooms. With this program, our engineers and sales reps do not need to travel to the customer site for every presentation.
In a typical day I will spend a lot of time answering emails but I make sure to put aside enough time to work on important and strategic projects. We are now planning hardware configurations that people will need to have one to three years from now. Rather than have people carry around equipment to every customer, we envision a day when we can go to a customer site with a laptop and connect through the internet to our demo servers. This will eliminate the need to carry equipment and the need to set up installations for every presentation. Instead the demo servers would be able to reset the demos and allow people to avoid repeated set-ups.
Best and Worst Parts of the Job: The best part of the job is that I am very interested in the work that I do. I am never bored. There are always changes going on, so there are always new things to learn. I also like the fact that I work with people in many departments and regions of the world. I occasionally get to travel to places like China, and I enjoy that.
The worst part of the job is the hours. I work pretty long days and usually also work for a few hours every night. I wish there were more hours in the day.
Job Tips:
1.) Engineering studies can lead to a variety of non-engineering careers because engineers are good problem solvers and capable. Study Engineering.
2.) Study and experience a variety of subject areas.
3.) Build your communication and people skills. These will come in handy on the job.
Additional Thoughts: Consider learning to be a continuous process, not one that ends with graduation. Also, make sure to be involved in some activities not related to your work. Be well-rounded.
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