Job Title: Business Analyst
Type of Company: I work for a life insurance company.
Education: Boston Business School
Previous Experience: I started out as a service rep for a financial data processor in Braintree, Massachusetts and worked my way up to account manager at a number of New England banks. After the bank that I worked for changed hands, I became the data center manager in Braintree. I left the corporate world for two years in order to raise my youngest child, returning to work as a business analyst in the IT division of an insurance company.
Job Tasks: I can be viewed as the liaison for the IT development staff and user community (other internal departments that we support). I spend a good deal of my time working on the policy administration software package used to process life and annuity insurance products. I work on business functions, writing user requirements so that the development staff and programmers have an idea what needs to be designed and coded. I am heavily involved in the testing of these software changes and coordinating the release of the software to the user community.
My responsibilities also involve the documentation for company departments and the external user community that we support. Nightly production troubleshooting and problem resolution are another big part of my role. Inter-departmental communication is a big part of my day. There are a number of meetings relating to projects and production that I attend on a daily basis.
My role is diverse and very challenging. There is something new to learn every day. Organizationally the company is moving toward newer technologies so it is a very exciting time and there is a lot to do. We have been in the business for over 100 years and have a very seasoned staff. There are a number of standard operating procedures that need to change along with the technology. I also have an active role in defining best practices for the organization.
Best and Worst Parts of the Job: The best part of my job is that I learn something new every day. I also work for a great company! They are very employee-oriented and understand the importance of family.
The worst part of my job is that I do come across a lot of "old school" thinkers. There are individuals who have the "we've always done it this way" mentality. They are afraid to make a change or are just too comfortable to try something new, even if the result is more efficient.
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