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Career Story: Human Resource Analyst

Human Resource Analyst

Job Title: Human Resources Analyst

Education: BS in Computer Science, The University of Sydney •• Master of Commerce in Marketing, The University of New South Wales

Previous Experience: I started as administrative assistant in a garment manufacturing company in Sydney, Australia. Then I came to the U.S. and worked as Adminstrative Manager in a private cell phone R&D company for 5 years. Five years ago I found local government (Count) job as a Administrative Assistant (AA) in the Dept of Public Works moving from AA I to AA III in 2 years. Later I got into the Human Resources Dept as a Human Resources Analyst (HRA) and moved from HRA I to HRA II in 1 year.

Job Tasks: My employer is a local county government. I work in the Department of Human Resources serving the 40 departments in the County in the areas of Human Resources.

The division that I work in is cooperating with the Auditor-Controller Department working with an outside vendor to develop and implement a new fully-integrated, web-based human resources and payroll management system. I am responsible to analyze system design and business requirements to assure County policies and procedures are accurately reflected in the new system logic; analyze problems and recommend solutions regarding how specific transactions such as personnel, compensation/classification, leave accruals, and position control should be handled by the automated system; analyze new code and MOU (Memo of Understanding) provisions to determine ways to incorporate them into the automated system; write system test scripts and conduct system testing to ensure all County business requirements are accurately processed by the new automated system.

The County basically purchased an off-the-shelf software package that best suits the County's need in the area of human resources and payroll management. However, there are many areas that need modification to fit the exact need of the County. Therefore, we work closely with the vendor to determine what modifications are needed. Once the modifications are identified, the vendor will provide the concept papers and functional design documents for us to review. On a daily basis, we have to review these documents and meet with the group to determine if revisions are needed. We also write system test scripts and perform system testing for the modifications that the vendor delivered. Defects that we identified through test will then be documented and logged into a defect tracking system for the vendor to fix. When the defects are fixed, we have to re-test to ensure it is working as required. On a weekly basis, we have our small group meeting as well as our team meeting that include staff from both the County and the vendor to ensure we're all on the same page.

Best and Worst Parts of the Job: The best part of the job is to be able to get to know the big system that everybody else will get onto in advance and be part of the development team of something that costs more than $100 million. You would also get to know a lot of inside information way before it becomes public. The worst part is it involves a lot of testing and documentation which can be very tedious and time consuming.

Job Tips: Take some human resources courses to get the basic knowledge needed. There are so many different areas in the human resources field. Talk to people who are working in the field to learn some detailed daily work of what they do which will help a lot when preparing your resume and when being interviewed.

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