Job Title: Senior Business Systems Analyst
Type of Company: I work for a Canadian insurance and investments company.
Education: AS, Northeastern University
Previous Experience: I have worked in various positions in insurance over the last 35 years.
Job Tasks: I now write technical requirements for new systems, or enhancements to systems, that detail what's required or expected of the system. When a new product is designed by our actuaries, we write specs that illuminate what the system should do and how it should react. Various sub-systems that surround our mainframe systems, such as web access for our customers, are affected; so are our legal departments, accounting, underwriting, death claims etc. When a new product is sold most departments are affected and need to be able to recognize the products in their sub-systems and mainframe systems.
Insurance is regulated by the insurance commissioner for each state. When a policy is sold, different insurance commissioners may require different changes in our forms, or what we are allowed to sell in each state. Our corporate offices are in Toronto but we have offices all over the world. We are an international company that is listed on the New York Stock Exchange. With the recent problems with the economy, our stock has gone down, but not as much as that of other insurance companies.
Best and Worst Parts of the Job: The various new technology are fun to learn and understand. Learning new processes is interesting and keeps you on your toes.
The worst part would be the constant changes to an existing process which are largely cosmetic and only make it more difficult to master.
1.) Be accustomed to change, and know that it will be a part of your job.
2.) Keep up with any technologies that can assist you in your job. You can never know too many software packages that will assist you in viewing, reviewing, or analyzing data.
Additional Thoughts: If I could change one thing about my career, I'd have gone another route and done something that would have made me feel better about the world around us. I volunteer for a non-profit organization and realize that I get a lot more satisfaction doing something that I am not paid to do that helps others. When I decide what I want to do when I grow up -- I'm 55 -- I want to pursue something with a little bit more job satisfaction.
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