Job Title: Server Support Specialist
Type of Company: My company is a leader in information technology in many areas including technology development, hardware/software design and global service delivery.
Education: certificate, Data Processing, Computer Processing Institute STCC, HCC, Microsoft, New Horizons, Sun - various network/systems related courses
Previous Experience: I've worked in data processing and IT for twenty years, mostly on the cutting edge as technologies were developed. I was working at large insurance company's corporate office when they outsourced their support to a major Service Delivery company and I was hired by that company to specialize in one particular area of support.
Job Tasks: I am a server support contractor working for an insurance company's IT department and monitoring over 3500 Intel-based servers. I build, maintain and fix them, sometimes physically, most often remotely using software tools. I work on various projects to upgrade or replace particular types of servers, fixing known issues or converting them to virtual servers, a collection of files that "pretends" to be a physical server. I monitor the health of these servers and respond when there are problems. I work in conjunction with other teams to resolve issues quickly and report them to the customer so they can continue with their work. I train these other teams in the working of Intel systems and help them identify where a problem lies when a customer calls in with a problem, eliminating the need, wherever possible, for contacting many different support groups.
I attend technical training on a fairly regular basis to keep my skills honed and expand my expertise. I work during the night and on weekends, when changes to the servers will have the least impact and US usage is lightest. (It also happens to be the time when off-shore customers need support because of the time difference.)
Best and Worst Parts of the Job: The best part of my job is keeping up with new technology. I love learning new things and then applying it. This also helps me grow within my job and allows for other people to use me as a resource, which I also love, as I love helping people.
The worst part of my job can be the hours, since I work nights and weekends, although I don't always mind it because it's the time I can get a lot of work done.
Job Tips: There's so many different areas of IT support you need to determine the area that interests you the most. Also, I would select the region of the country where you want to live and check their classifieds to see what jobs are offered and what kind of qualifications they require. Do you like to travel? Most IT jobs will clearly state how much travel is required. If you like to travel, a contracting position would be best as most times you will not be limited to one area or one customer.
Additional Thoughts: If I could change anything, I would stay in school and finish my bachelor's in Computers instead of switching to a technical school. Although I had limited interest in the English and science back then, my lack of education has hindered my attempts at advancement. Get as much education as you can before seeking employment. This allows you to enter at a higher level of responsibility and pay.
These schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).
Request info from multiple schools, by clicking the Request Info links.
ABCO Technology is an accredited computer training academy that offers diploma programs for individual students, professionals and companies to learn different areas of Information technology and seek gainful employment.
Turn your talents into a career at nationally recognized and accredited Platt College.
Earn your Master's in Computer Science online from Syracuse University without relocating or leaving your job. GRE waivers are available for those who qualify.
Grantham University's 100% accredited online degrees are convenient, portable and designed so you can fit education into your life instead of arranging life around your education.
Congratulations! Your interest in Independence University is an important first step toward changing your life. A career-focused degree is the key to a career with a potentially higher income, better benefits, and more satisfaction.
As a student at South University, Online Programs, you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.
The Secret to Getting Ahead is Getting Started
Welcome to Argosy University
Argosy University offers doctoral, master's, and bachelor's degree programs to students through its eight colleges: College of Behavioral Sciences, Graduate School of Business and Management, College of Education, College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design, College of Clinical Psychology and Western State College of Law at Argosy University as well as certificate programs in many areas.
Our objective is to prepare you for a life-long, successful career in Media Arts, Business or Information Technology. Our goal is to provide you with the best possible foundation that will serve you in your first job as well as throughout your career.
What They’re Known For
Founded in 1946 and located in the heart of central New York, Utica College is a regionally accredited, independent, private institution that features many of the advantages of a large university — such as undergraduate and graduate degree options, excellent academics, and outstanding faculty — with the intimacy and high degree of personal attention more closely associated with smaller private institutions.
The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.
Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.
Most stories include:
Please also see our detailed information about Software Engineers For Systems, including: