Career Story: System Designer For A Pair Of City Hospitals

System Designer For A Pair Of City Hospitals

Job Title: System Designer

Type of Company: I work for a corporation formed by two prominent local hospitals that allows their organizations and affiliated institutions to leverage shared resources for IT and other infrastructure functions.

Education: BS, Business Administration & Management, Salem State College (Salem, MA)

Previous Experience: I worked various customer service jobs at Blue Cross Blue Shield that led me to doing tech support for electronic billing. I then networked a position as a support engineer at IDX Systems (now GE Healthcare) and went on to work at Partners Healthcare supporting Dana Farber's IDX system. I now work in production support in the Longitudinal Medical Record Team.

Job Tasks: My job primarily is to do programming support for a web-based medical records application. Problems with the application are reported to my team and we work to resolve them, either by fixing them ourselves or working with another programmer. For instance, if a doctor or nurse is entering information, like a note, into a patient's record and finds he cannot file it, we'd investigate what failed. (Was the system unavailable? Was incorrect data being entered? Or was something else at work?)

We also do project work, programming new features into the application: creating new reports, allowing users to upload attached images into a record, etc. The job requires us to be able to read and change code on web pages using Javascript, XML, HTML, AJAX and other programming languages and also to do database programming using Intersystem's Cache, a database language used by many hospitals and financial institutions. Our goal is to keep the application running smoothly so our users have a good experience with it.

Best and Worst Parts of the Job: The best part of my job is having an opportunity to learn to use existing programming skills and learn new programming techniques and new ways to create solutions to problems our users encounter. Our application has a very high profile; not only is it used for electronic medical records, many other applications within our environment use it to share and provide patient data in a secure way. We have many opportunities to help shape how the application works.

The worst part of the job is that, thanks to the complexity of the application, it is often hard to figure out why a particular feature was coded to work a certain way. So deciding if a user complaint is truly a bug or simply a design choice can be tough.

Job Tips:
1. You can build on job experience even if it's not directly related to healthcare. I came out of a retail career and used my customer service experience to get a job providing customer service in health insurance. Gaining experience in health insurance concepts this way allowed me to use that understanding when I started supporting billing software at Blue Cross and Support/Programming at IDX.

2. Network with friends, especially if they are already in the industry, and be ready to return the favor when they are looking. They can give you tips and relate experiences that really help prepare you for interviews and give you an understanding of the industry.

3. Read trade magazines and always look for educational opportunities in your field. Keeping abreast of this information can really help if you need to make a job change or need to improve skills in a particular area to stay employable.

Popular Schools offering Computer Programming Software Development Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads

Push Your Creativity To The Next Level

  • Programs: Web Design and Development, Bachelor of Science (Online), Mobile Gaming
  • Degrees: Bachelor, Master

Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.

  • Programs: Undergraduate Certificate in Web Development
  • Degrees: Certificate

As a student at South University, Online Programs, you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.

  • Programs: Information Systems & Technology: Information Security Studies (MS)
  • Degrees: Master

Syracuse University’s School of Information Studies (iSchool) - The Original Information School - is proud of its position as a leader in the field.

  • Programs: MS in Information Management
  • Degrees: Master
ABCO Technology
Los Angeles

ABCO Technology is an accredited computer training academy that offers diploma programs for individual students, professionals and companies to learn different areas of Information technology and seek gainful employment.

  • Programs: Programming, PHP , Computer Science , more...
  • Degrees: Certificate
Platt College

Turn your talents into a career at nationally recognized and accredited Platt College.

  • Programs: Software Development Coding
  • Degrees: Certificate

See What’s Possible When You Earn a Degree at Florida Tech 100% Online

  • Programs: Bachelor of Arts in Business Administration/Computer Information Systems, Bachelor of Science in Computer Information Systems
  • Degrees: Bachelor

Study online with California University of Pennsylvania.

  • Programs: Computer Information Systems (Bachelor of Science) - Online, Cybersecurity Certificate
  • Degrees: Bachelor, Certificate

Congratulations! Your interest in Independence University is an important first step toward changing your life. A career-focused degree is the key to a career with a potentially higher income, better benefits, and more satisfaction.

  • Programs: Web Design and Development (BS)
  • Degrees: Bachelor
UEI College
Bakersfield, El Monte, Fresno, Gardena, Riverside, San Marcos, Stockton

At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.

  • Programs: Computer Systems Technician (8-Month Diploma Program)
  • Degrees: Diploma
Matching School Ads

Additional Career Stories for Software Engineers For Systems

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Software Engineers For Systems, including:

Back to Top