Job Title: Wireless Sales Specialist
Education: Associate degree and Bachelor of Ccience, Indiana University - Purdue University Fort Wayne
Previous Experience: Worked at a previous job related with wireless sales that led me to this one
Job Tasks: As a company, we focus on providing and educating people with current techonlogy and wireless devices. Along with small parts ranging from fuses and batteries to larger products such as TV's and digital accessories, we concentrate on wireless sales. The two wireless companies that we service are Sprint and AT&T along with numerous pre-paid wireless carriers.
A typical day consists of assisting customer with their technological difficulties, whether cable confusion or directions on how to set up larger electronics such as video players and GPS units. Most of the day is spent on customer service which is the essential task at our company but we do dedicate a sufficient amount of time to administrative tasks.
On an irregular day we might spend the larger portion of the day concentrating on the completion of inventory count or product placement as well as planograms. Usually these days only happen once or twice a month (or less) because the majority of our time is placed on enhancing and increasing the wireless sales for the company. This is such an important part of our tasks at our company because wireless sales bring most of the revenue to the company and are also the best ways for our employees to make money not to mention a very important part of current culture and society. With the wireless world growing as fast as it is, it's very important for us as a company to always be in sync with current promotions and inventions as well as stay on top of current and future technology.
Best and Worst Parts of the Job: The best part of my job is helping people accomplish something that they have planned out and told me about but did not know how to accomplish themselves. It's amazing how many people have wonderful ideas to either start a project or solve a dilemma but never get around to doing it because they do not have the technological information they need to start the project. At our company we try to provide everyone information on how to enhance their lives with technology and facilitate their jobs and personal lives at the same time.
1. When working in customer service it is very important to be very personal with people no matter how large or small your company is.
2. When trying to succeed in a job in customer service it is very important to realize whether you are right for a customer service job. Being "people friendly" as I like to call it is about 60% of the battle and being knowledgeable in what ever area you decide to work in is also important.
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