dcsimg

Career Story: Customer Education Manager At A Software Firm

Customer Education Manager At A Software Firm

Type of Company: My company creates software that is used for product design, development and collaboration. We provide training to new and existing users in a variety of ways - instructor-led, self-paced and virtual. Our goal is to help our customers become more productive when using our software so they can get their products to market even quicker.

Education: BA, English, Framingham State College •• J.D., Suffolk University Law School

Previous Experience: I worked for 5 years at a publishing company in the Accounts Payable department, first as an entry level clerk and then as department supervisor while attending law school in the evenings. After I determined I was not interested in a legal career, I took a job at a high tech hardware company in the corporate education group. That led to my current position at a software company in the customer education organization.

Job Tasks: I am responsible for three initiatives within our customer education organization.

The first initiative is running the eLearning adoption and support team. This is a team of four people who help customers who've purchase self-paced eLearning courses. On a typical day I am asked to provide information to a new or prospective customer about our eLearning offerings and perhaps provide a web demonstration to help to illustrate what I'm talking about; help my team resolve any technical support issues they may have uncovered; and review reports tracking the eLearning usage by a particular customer.

The second initiative is establishing a virtual class program to allow customers to attend live training when they are not able to travel to one of our training centers. For this initiative I work with a small team evaluating technology options, course materials and instructor readiness. I also answer a lot of questions for sales reps, since this offering is only a few months old and they are not yet as familiar with it as they'd like to be.

The third initiative is running the custom education team where we take our standard course material and customize it for a particular customer. This helps our customers who are not using our software 'out of the box' but have made customizations to it. We create custom training for them so their users are prepared to work with it once it's installed.

Best and Worst Parts of the Job: The best and worst parts of my job are actually the same thing. Because I am responsible for three separate initiatives I am working on many different projects at the same time. This is good because it keeps things interesting and I don't get bored. The bad part is that I am always shifting between projects during the day and it can be difficult to keep everything straight, especially when it's busy.

Job Tips:
1.) Come up with a good method of organizing your projects and a to-do list. When you are working on many things, organization is critical.

2.) Take lots of online courses, either through your school or find them free on the Internet. This will help you to understand what works and what doesn't in online delivery and puts you in the shoes of your future customers, and you will start to learn about all the different technologies that exist.

3.) Don't be afraid to try something that you don't think you are good at. Those can be the best opportunities for learning and your chance to shine. Ask to be involved in projects that are outside your usual area.

Additional Thoughts: The biggest surprise to me is that I never would have expected to like the education business. I fell into my first position by accident. My advice is to try as many types of jobs and industries as you can while still in school to see what you like.

Popular Schools offering Corporate Training Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads
Golden Gate University
Los Angeles, San Francisco, Santa Clara

Since 1901, Golden Gate University (GGU) has been helping adults achieve their professional goals by providing education in accounting, law, taxation, and business-related areas.


  • Programs: Human Resources
  • Degrees: Bachelor, Master
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Business Administration - Human Resources (BS), Business Administration - Property Management (BS), Business Administration (BS)
  • Degrees: Bachelor

Since 1888, The University of Scranton has grounded its education in Catholic and Jesuit principles based on intellectual growth and integrity, all of which shape the online master’s and certificate programs.

  • Programs: Online MS in Human Resources, Online MBA specialization in Human Resources, Online MBA specialization in Enterprise Resource Planning, more...
  • Degrees: Master

Founded in 1766, Rutgers, The State University of New Jersey, is a leading national public research university and the state’s preeminent, comprehensive public institution of higher learning.

  • Programs: Online Master of Business Administration
  • Degrees: Master

Johns Hopkins University Carey Business School has brought the philosophy of business with humanity in mind to a part time format.

  • Programs: Flexible MBA, Flexible MBA - Management
  • Degrees: Master
  • Programs: Online Master of Business Administration
  • Degrees: Master

Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.

  • Programs: MBA - Human Resources, AA in Business
  • Degrees: Master, Associate

Earn your Master's degree online from Norwich University.

  • Programs: Master of Business Administration Online
  • Degrees: Master

Get your career started with training from Washington State University.

  • Programs: MBA
  • Degrees: Master

Earn your graduate degree online with Northcentral University.

  • Programs: Human Resources Management - PhD in Bus. Admin., Human Resources Management - D.B.A., Human Resource Management - BBA, more...
  • Degrees: Doctorate, Bachelor
Matching School Ads
You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Training And Development Managers, including:

Back to Top