dcsimg

Career Story: Learning & Organizational Development Manager At A Hospital

Learning & Organizational Development Manager At A Hospital

Job Title: Senior Learning & Organizational Development Manager

Type of Company: Healthcare - Outpatient Primary Healthcare and Medical Specialities

Education: BA, Psychology, Brown University •• M.Ed. Counseling, Boston College •• CAES (Certificate of Advanced Education Studies), Boston College

Previous Experience: I have been a learning and organizational development consultant, a director of training and training manager, a senior training and organizational development specialist, a school psychologist and day treatment specialist.

Job Tasks: These days I design and implement organizational development initiatives aimed at improving teamwork, communication, retention and productivity for senior management, physicians and all levels of staff at an outpatient clinic. I also develop learning programs that incorporate state-of-the-art adult learning research and techniques. A few of the programs and workshops I've developed this year include a work-life balance retreat for couples, a personal growth retreat and seminars on managing change, presentation skills, extraordinary leaders and managing relationships.

Part of my job is coaching staff and managers to develop their professional skills and improve their ability to work well with other staff and patients. Once or twice a month I shadow a doctor's patients and then give the physician and other staff feedback on their customer service and any suggestions for improving how they work with patients or the clinic.

Best and Worst Parts of the Job: Best part, I get to meet different people in the organization from the president and senior managers to front line staff and the secretaries who greet patients. Even though I don't provide direct patient care, I hope to have an impact on the staff and clinicians who do. My role contributes to staff satisfaction and professional development which are key factors in maintaining employee morale.

Job Tips:
1. Learning how to be comfortable speaking in front of a group can be learned. I used to be shy and hated even raising my hand in high school and now make presentations to groups of up to 350 people.

2. If you get a charge out of watching other people have that "aha" moment where they are able to grasp a new concept that will help them handle a difficult situation differently or encourage them to grow, consider training, learning or organizational development as a career.

Additional Thoughts: I had no idea this type of career existed until after graduate school. I had majored in psychology and went on to become a school psychologist. While I enjoyed working with students, I found the routine of doing evaluations and all the paperwork a bore. I switched into training where I have more varied work -- not that there aren't boring components. Putting together handouts, setting up and cleaning up after a class and figuring out schedules can be pretty tedious.

Popular Schools offering Corporate Training Programs

quickinfoThese schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Request Info links.

Matching School Ads

Study online with University of Maryland at College Park.

  • Programs: MBA - General
  • Degrees: Master

Earn your Master's degree online from Norwich University.

  • Programs: Master of Business Administration Online
  • Degrees: Master
California College San Diego
National City, San Diego, San Marcos

The Secret to Getting Ahead is Getting Started

  • Programs: Business Administration - Human Resources (BS), Business Administration (BS), Business Administration - Property Management (BS)
  • Degrees: Bachelor
Institute of Technology
Clovis, Modesto

You can get started on a new career with Institute of Technology.

For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www.iot.edu/disclosure

  • Programs: Human Resource Administrator - AAS
  • Degrees: Associate

Earn your graduate degree online with Northcentral University.

  • Programs: Human Resources Management - D.B.A., Human Resources Management - PhD in Bus. Admin., Human Resource Management - BBA, more...
  • Degrees: Doctorate, Bachelor

Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.

  • Programs: DBA in Human Resources, BS: Business Administration - Human Resources, MBA - Human Resources, more...
  • Degrees: Doctorate, Bachelor, Master

Congratulations! Your interest in Independence University is an important first step toward changing your life. A career-focused degree is the key to a career with a potentially higher income, better benefits, and more satisfaction.

  • Programs: Business Administration (BS)
  • Degrees: Bachelor

Designed with the needs of working adult students in mind, South University, Online Programs is built on the similar curriculum offered at South University's campus locations. As a student at South University, Online Programs you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.

  • Programs: Business Administration (BBA), Business Administration (AMBA)
  • Degrees: Bachelor, Master

For over 35 years, Keiser University has maintained a practical, hands-on approach to career education to help our students achieve their personal and professional goals. 

  • Programs: Doctor of Business Administration, DBA, Master in Business Administration - Management
  • Degrees: Doctorate, Master

Study online with California University of Pennsylvania.

  • Programs: MBA Nursing Administration and Leadership (MBA) - Online
  • Degrees: Master
Matching School Ads
You are visiting:

Find a school near you

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Training And Development Managers, including: