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Career Story: Team Lead Trainer For A Software Company

Team Lead Trainer For A Software Company

Job Title: Software Team Lead Trainer

Type of Company: My company sells business integration software and compatible hardware.

Education: BA, Public Administration

Previous Experience: I worked as an office manager at two automobile dealerships

Job Tasks: I oversee our local team of trainers and schedule their work assignments. I make periodic visits to our clients to ensure they are utilizing our software and are not having difficulties with it, and I train employees in its use. Other duties include consulting on day-to-day issues in the various departments, following up with clients to test their knowledge after they've been trained and doing programming setups of their software applications. I manage projects from the planning stage right on through to follow-up, a process which can take as long as six months.

Best and Worst Parts of the Job: The best part of the job is the not having to go into an office daily. I work from home and have a flexible schedule. Some days are long while other days are shorter.;) We are on an honor system and will put in a forty hour work week.

The worst part of the job is traveling all over the country; this can be especially stressful if there is not enough lag time between assignments. You are also sometimes on your own on these out-of-town assignments and have to get around on your own.

Job Tips: Take courses in accounting, inventory control, finance and computer basics. Learn to be a self-starter, able to work on assignments without supervision. Build people skills by taking communication classes.

Additional Thoughts: The attributes I value in myself include the ability to get along with co-workers in all situations, an ability see the big picture and think outside of box for solutions. You want to follow company policies whether you agree with them or not (but don't be too rigid). Strive to always give your best in everything you attempt and don't be shy about asking for assistance if you feel frustrated and unable to complete assignments.

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