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Career Story: Training Supervisor For A Hospital It Contracting Company

Training Supervisor For A Hospital It Contracting Company

Job Title: Supervisor

Type of Company: I work for a company that creates and maintains information technology systems for the healthcare environment.

Education: BA, Marymount University •• Certificate, New York Institute of Photography

Previous Experience: I worked for a bank for about 3 years in various customer service roles. Then I went on to work for a home health agency doing everything from staffing and scheduling to marketing, human resources and billing and contracts. I am now working as a supervisor.

Job Tasks: My team is responsible for training our customers on how the software system they just purchased works. We bring them to our offices and immerse them in a very intense three-day seminar. After they return to the hospital, we're one of several groups who begin delivering software to the site and installing it. we also serve as a customer service team, working with the hospital to answer questions and troubleshoot problems. My responsibility in all of this is to oversee the work of my subordinates. I have to monitor my team, write quarterly reviews on them and mentor them and foster their careers.

Best and Worst Parts of the Job: Best? When customers are happy. When I get to see that my team has succeeded at something. When a project that I have been working on for a very long time has been completed.

The worst parts of my job are working with people who are disrespectful of authority. People who believe that they are OWED a job and that they should get paid for showing up. People who have no accountability.

Job Tips: When you are in management, people watch you and they watch your every move. You have to be upstanding, and you have to be what your team expects of you. In today's society, there is no such thing as people with seniority and titles getting benefits... Often the managers are the ones working two or three times as hard as the new folks.

Additional Thoughts: What has surprised me the most at this point in my life is how little my college degree matters. If I were to do it all again, I would major in liberal arts.

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