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Career Story: Trainer At A Hospital

Trainer At A Hospital

Job Title: Revenue Cycle Trainer

Type of Company: I work for a local hospital

Education: 2 Years, North Adams State College, no degree

Previous Experience: 15 years in healthcare doing admitting/registration, health insurance claims, training new employees

Job Tasks: During my day, I train new staff on how to do their job. We register people for their hospital visits by gathering their personal information and their insurance information. It is important that we get all of this information correct so that the patient is identified correctly.

I also do auditing on the staff after they are trained to make sure they understand how to do their job. I can give them extra help if they are struggling to understand something. This also helps me to identify trends. If I find that a lot of people are doing something wrong, I can look at some reasons why, and either give more training or look at re-writing the process to make it easier to understand.

I also write directions for the staff so they have notes on how to do their job. Since a hospital is open 24/7, my schedule can vary from day to day. Sometimes I train people that are working at the hospital as a part time job, so they can only come in at night to train.

I also work in another area of the hospital as a secretary. I handle the paperwork for admissions in the Special Care Nursery. This is where newborn babies are admitted when they are sick. I also make sure the nurses have the supplies that they need and answer the phones.

Best and Worst Parts of the Job: The best part of my job is training someone, and seeing them really start to understand the concept I am teaching them. It is almost like a light goes on, and you can see it in their face.

The worst part of my job is having to have such a flexible schedule. It makes it hard to plan time with my family because each day my schedule may be different.

Job Tips:
1. First I would make sure that you take classes in school that focus on presentation skills. It is so important to know how to stand in front of a group of people and speak. Body language and tone of voice are crucial, and most people do not realize how they are perceived by others.

2. I would also try to work in healthcare, anywhere. All of these jobs build on each other, and you really want to understand how to do a job before you try to teach others to do it.

3. Also, make contacts and friends. You can learn so much from others in your field.

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