Job Title: Training Coordinator
Type of Company: Electronics Manufacturer
Education: BA, English
Previous Experience: I worked for an electronics firm before I took my current job.
Job Tasks: I work in technical training and I promote training workshops to our customers as well as to our own employees. Basically I show the customer the benefits of attending a workshop: how they'll program parts with ease, come to market faster and get all of their programming questions answered. Selling is a major part of my job. I need to show the value not only of the course content, but show the value of paying to attend a workshop. Thankfully I have a great team and they are intelligent professionals creating our course content, web sites and marketing promotions.
We use different marketing programs to send out mass emails to promote our workshops and course offerings. We utilize the web on a daily basis to offer the most information to the customer, right up front. Working for a large company allows my group to benefit from the resources available.
Some of our customers products are cell phones, cars, computers, phones, TV's, medical equipment and military devices.
Best and Worst Parts of the Job: I like the interaction with our customers. Answering their questions and being able to offer them a workshop that will best suit their needs is rewarding. Hearing their comments after the workshop is something that we learn from and that helps us to make changes to our course material.
I enjoy browsing the web to stay current in what we offer as a company. I learn from other websites, looking at the content, ease of navigation and the overall presentation of the web page. I use that information to better our own website.
I enjoy using the web and being creative in my marketing skills to touch more customers and create new business.
1. Be flexible starting out, willing and able to use the computer and all of the resources that it has to offer. Keep yourself up-to-date on software programs as well web navigation.
2. Be professional in every email that you send! Remember, it likely will be forwarded to others.
3. Be courteous and helpful to co-workers and offer your opinions and suggestions along with well thought-out solutions.
4. Have a positive attitude. There is nothing worse than having to work with someone who is unhappy in their job and showing it daily. It reflects badly on that person and brings everyone around them down. We all have bad days, but keep it to yourself. The job is not the place to show your emotions.
Additional Thoughts: I have been with the company for nineteen years and I feel like I am a valued employee who could stay for many more. I have had three different positions and I have enjoyed each one. My manager allows us to do our jobs with little supervision. He trusts that we will make the right decisions and is available when needed.
With a BA in English I did not know exactly what I wanted to do, but having a strong English background has helped me through the years. I am a competent writer and communicator, and that has helped to make me a confident and professional woman.
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