CTI Career Search

Computer Support Technicians: Schools and Careers

Browse all of the tabs below for info about Computer Support Technicians:

  • Overview
  • Top Cities
  • Find Schools
  • Video
  • Career Stories
  • Top Industries

About Computer Support Technicians

Computer Support Technicians picture    Computer Support Technicians image

Computer Support Specialists are responsible for providing technical assistance and many forms of computer-related support to a wide variety of potential customers, clients, and employers. The field is rapidly growing, due to the fact that nearly every company now uses computers in some capacity (as do individuals) and needs specialists to support them. The explosion in the use of computers has created a big demand for specialists who provide advice to users, as well as those who troubleshoot problems and/or perform the day-to-day administration, maintenance, and support of computer systems and networks. Typical duties for a computer support specialist may include daily oversight of a firm's computer systems, responding to calls for assistance from the organization's computer users, repair of computer hardware and software, and training users in the use of newly-acquired computer programs.

Computer Support Specialist Responsibilities

Simply put, computer support specialists provide technical assistance, support, and advice to customers. This general category of worker is comprised of both Technical Support Specialists and Help-Desk Technicians. The distinctions between these groups can be summarized as follows:

  • Technical Support Specialists provide support to other computer users within their organization. In addition to resolving problems, they install, modify, clean, and repair computer hardware and software. They also oversee the daily performance of their company's computer systems. These specialists are often called upon to write training manuals and to train computer users in the use of new computer hardware and software.
  • Help-Desk Technicians are responsible for fielding telephone calls and e-mail messages from customers seeking help with computer problems. They are required to discuss the problem with the customer carefully, fully understand it, and then patiently walk the customer through the problem-solving steps. As a firm's most direct link to its customers, help-desk technicians are highly valued as a source of feedback on the firm's products. They are looked upon as a valuable source of information about customer concerns and the things that are causing the most problems for customers. In most firms, computer support specialists start out at the help desk.

A partial list of the typical duties of a computer support specialist might include the following:

  • Answer telephone calls
  • Analyze problems by using automated diagnostic programs
  • Help clients with hardware/software installation, printing, word processing, e-mail, and operating systems
  • Resolve recurring difficulties
  • Provide assistance when computers crash
  • Provide advice to customers
  • Maintain records of daily communication, problems and remedial action taken, and installation activities
  • Read technical manuals
  • Confer with staff, users, and management to determine requirements for new systems
  • Train users in the proper use of hardware and software
  • Develop training materials and procedures
  • Refer major problems or defective products to hardware or software vendors for service

Computer support specialists typically work in comfortable environments, which most often include offices or computer laboratories. They usually work about 40 hours a week, but it is not uncommon for employers to require computer support over extended hours on a semi-regular basis. Many support specialists are often "on call" for rotating evening or weekend work and can expect to work overtime when unexpected technical problems arise.

As is somewhat common for those who are required to type on a keyboard for long periods, support specialists are susceptible to back discomfort, eyestrain, and hand/wrist problems such as carpal tunnel syndrome. In a profession which involves a lot of interaction with customers and fellow employees, specialists are also susceptible to both the good and the bad consequences of dealing with the public. Specialists who work as consultants tend to spend a significant amount of time away from their offices, sometimes spending weeks or months working at a client's locale. On the other hand, expansion of computer networks is allowing a growing number of support specialists to provide technical support from remote locations, reducing or eliminating the need to travel as often to the customer's workplace.

Individuals interested in becoming computer support specialists need to have strong problem-solving, analytical, and (most especially) communication skills in order to effectively troubleshoot problems and help customers. The need to continually interface with customers, employees, and other computer personnel requires a specialist to be able to communicate effectively in many different ways: in person, over the phone, via e-mail, and on paper. Strong writing skills are useful not only in communicating, but also in preparing manuals and instructions for employees and customers.

Employment Outlook

According to the U.S. Department of Labor Bureau of Labor Statistics (USDL BLS), employment of computer support specialists is expected to increase at least as fast as the average for all occupations over the next decade. Demand for specialists will be driven largely by the need for support by organizations and individuals trying to adapt to increasingly sophisticated computer-related technology. As computers and computer software become more complex, support specialists will be needed to provide technical assistance to a continually expanding customer base. The influx of emerging mobile technologies will contribute to the demand for support. Consulting jobs for computer support specialists will be plentiful as businesses seek help managing, upgrading, and customizing their increasingly complex computer systems.

Support specialists who have strong computer skills but lack a college degree should continue to qualify for some entry-level positions. In general, however, job prospects will be rosiest for college graduates who possess the latest technological skills. Graduates who have supplemented their formal education with relevant work experience will be especially well-positioned in the job market. Employers will prize specialists who are able to combine strong fundamental computer skills with good interpersonal and communication skills. This type of employee will be in highest demand.

Although employment will continue to rise at a good rate, there are factors which will cause job growth to be less explosive than during the previous decade. One of these factors is a general maturation of the information technology industry. Another is a growing trend towards outsourcing of certain types of support jobs overseas where prevailing wages are lower. The fact that a physical presence is not always required for computer support work has opened the door to remote assistance which can be provided around the clock across time zones.

Computer Support Specialist Schools, Certification, and Licensing

Training requirements for computer support specialist positions vary widely depending on the position and the employer. Many positions require at least a bachelor's degree in computer science or a related field, although others may require only an associate's degree or merely a diploma/certificate coupled with some level of relevant experience. Those companies which do show flexibility in degree requirements tend to insist on a high level of practical experience and/or certification for support specialist positions.

Certifications are important for all who wish to work in this field and vital for those with lesser educational credentials. A variety of certifications exist at many levels: general, product-specific, and application-specific. The Computing Technology Industry Association (CompTIA) awards an industry-recognized vendor-neutral certification known as A+, which confirms proficiency in the areas of installation, configuration, preventive maintenance, diagnosing, and basic networking. Candidates who would like to earn an A+ certification must pass an exam, for which there are numerous books and websites dedicated to test preparation. Vendors such as Microsoft and Cisco award their own certifications which establish proficiency in one or more of the vendor's products. Some of these certifications are prerequisites for certain support jobs where these products are heavily used.

Because the expertise required for this field of work is constantly evolving and expanding, computer support specialists need to continually strive to acquire new skills. Continuing education is a standard practice in the industry and many such programs are regularly provided by employers and also by colleges and universities, hardware and software vendors, and private training institutions. In addition, many computing services firms offer professional development seminars which provide a good opportunity for specialists to enhance their skills and strengthen their advancement opportunities.

Resources for Computer Support Specialists

Major Employers of Computer Support Specialists

The proliferation of computers and computer networks in all facets of business is leading to an ever-widening range of potential employers of computer support specialists. Specialists can be found in startup companies and also in offices of established industry-leading businesses. As things stand now, a large number of specialists work in the professional, scientific, and technical services industries, many of them employed by computer systems design and related services. Other major employers include financial institutions, insurance companies, health care organizations, administrative and support services companies, government agencies, educational institutions, software publishers, and telecommunications organizations.

Schools for Computer Support Technicians are listed in the column to the left.

The Top Cities tab shows employment statistics for Computer Support Technicians by major metro area.

The Top Industries tab shows which industries have the most jobs for Computer Support Technicians, along with salary data by industry.

The Find Schools tab lets you search for schools by field of study, degree level, and location.

Employment For:
All Jobs > Computer Support Specialists

Selected Schools for Computer Support Technicians (including any online schools)

These schools offer particularly quick info upon request, and we have written detailed profiles for each (click school names to see the profiles).

Request info from multiple schools, by clicking the Get Info links.

SchoolLocationsDegreesQuick Info
AIU OnlineOnlineBachelor, MasterGet Info
American InterContinental UniversityTXBachelorGet Info
American Sentinel UniversityOnlineBachelor, MasterGet Info
Argosy UniversityAZ, CA, CO, FL, GA, HI, IL, MN, TN, TX, UT, VA, WADoctorate, MasterGet Info
Ashford UniversityOnlineBachelor, MasterGet Info
Ashworth CollegeOnlineDiplomaGet Info
Baker College OnlineOnlineAssociate, Bachelor, MasterGet Info
Bauder CollegeGACertificateGet Info
Berkeley CollegeNJ, NYAssociate, BachelorGet Info
Berkeley College OnlineOnlineAssociate, BachelorGet Info
Briarcliffe CollegeNYBachelor, DiplomaGet Info
Brown Mackie CollegeAZ, FL, ID, IN, KS, KY, OH, SCAssociate, Certificate, DiplomaGet Info
CHI InstitutePADiplomaGet Info
California College San DiegoCABachelorGet Info
California InterContinental UniversityCADoctorate, MasterGet Info
Capella UniversityOnlineBachelor, Doctorate, MasterGet Info
Career Centers of TexasTXDiplomaGet Info
Career Technical CollegeLAAssociateGet Info
Central Pennsylvania CollegePAAssociate, BachelorGet Info
Charter CollegeAK, CA, WAAssociateGet Info
Coleman UniversityCAAssociate, Bachelor, MasterGet Info
CollegeAmericaAZ, CO, WYBachelorGet Info
Collins CollegeAZAssociateGet Info
Colorado Technical UniversityCO, MO, SDAssociate, Bachelor, Doctorate, MasterGet Info
Colorado Technical University OnlineOnlineBachelor, Doctorate, MasterGet Info
Concord Law SchoolOnlineBachelor , MasterGet Info
DeVry Institute of TechnologyABBachelorGet Info
DeVry UniversityAZ, CA, CO, FL, GA, IL, IN, KY, MD, MI, MN, MO, NC, NJ, NV, NY, OH, OK, OR, PA, TN, TX, UT, VA, WA, WIAssociate, BachelorGet Info
DeVry University OnlineOnlineBachelor, MasterGet Info
ECPI College of TechnologyVABachelorGet Info
ECPI OnlineOnlineBachelor, CertificateGet Info
Empire CollegeCAAssociate, DiplomaGet Info
Everest CollegeCO, MO, ON, OR, UTAssociate, Bachelor, DiplomaGet Info
Everest InstituteMI, NYDiplomaGet Info
Everest UniversityFLAssociate, BachelorGet Info
Everest University OnlineOnlineAssociate, BachelorGet Info
Florida Career CollegeFLBachelorGet Info
Florida Tech University OnlineOnlineAssociate, Bachelor, MasterGet Info
Golden Gate UniversityCABachelorGet Info
Golden Gate University OnlineOnlineBachelorGet Info
Grantham UniversityOnlineAssociate, Bachelor, MasterGet Info
Harrison CollegeINAssociate, BachelorGet Info
Herzing CollegeMB, ON, QCAssociate, BachelorGet Info
Herzing UniversityAL, FL, GA, LA, OH, WIAssociate, BachelorGet Info
Herzing University OnlineOnlineAssociate, BachelorGet Info
Hickey CollegeMODiplomaGet Info
ICS CanadaOnlineAssociate, DiplomaGet Info
ITT Technical InstituteAL, AR, AZ, CA, CO, FL, GA, ID, IL, IN, KY, LA, MA, MD, MI, MN, MO, NC, NE, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WIAssociate, Bachelor, DiplomaGet Info
International Academy of Design and TechnologyILAssociate, BachelorGet Info
International Business College Fort WayneINCourseworkGet Info
International Business College IndianapolisINCourseworkGet Info
Island Drafting and Technical InstituteNYAssociate, DiplomaGet Info
Kaplan Career InstituteMA, MI, OH, PA, TNDiplomaGet Info
Kaplan CollegeAZ, CA, CO, IN, NV, OH, TX, WIAssociate, Certificate, DiplomaGet Info
Kaplan UniversityIA, MD, NEAssociate, Bachelor, Certificate, MasterGet Info
Keiser UniversityFLAssociate, BachelorGet Info
Keiser University eCampus OnlineOnlineAssociate, BachelorGet Info
Keller Graduate School of Management of DeVry UniversityAZ, CA, CO, FL, GA, IL, IN, MD, MN, MO, NC, NV, NY, OH, OK, OR, PA, TN, TX, UT, VA, WA, WIBachelor, Graduate Certificate, MasterGet Info
Keller Graduate School of Management of DeVry University OnlineOnlineGraduate Certificate, MasterGet Info
King's CollegeNCDiplomaGet Info
Liberty UniversityOnlineAssociate, BachelorGet Info
Lincoln Tech®PACourseworkGet Info
McCann School of Business & TechnologyPAAssociateGet Info
Miami Jacobs Career CollegeOHAssociateGet Info
Minneapolis Business CollegeMNDiplomaGet Info
Minnesota School of BusinessMNAssociate, BachelorGet Info
Missouri TechMOAssociate, Bachelor, Certificate
Morrison UniversityNVAssociateGet Info
National American UniversityOnlineAssociate, BachelorGet Info
National American University CampusCO, KS, MN, MO, NM, SDAssociate, BachelorGet Info
National CollegeIN, KY, OH, TN, VAAssociate, Diploma Get Info
New England Institute of TechnologyRIAssociate, BachelorGet Info
Northwestern CollegeILAssociateGet Info
Ohio Institute of Photography and TechnologyOHAssociate, Bachelor, Certificate, DiplomaGet Info
Penn Foster CollegeOnlineAssociateGet Info
Pioneer Pacific CollegeORBachelorGet Info
Pittsburgh Technical InstitutePACertificate, Cisco CertificateGet Info
Plaza CollegeNYAssociate, CertificateGet Info
Rasmussen CollegeFL, IL, MN, ND, WIAssociate, BachelorGet Info
South UniversityOnlineBachelor, MasterGet Info
South University CampusAL, FL, GA, SCAssociate, BachelorGet Info
Southern Technical CollegeFLAssociateGet Info
Spencerian CollegeKYAssociateGet Info
Stanbridge CollegeCADiplomaGet Info
Stevens Henager CollegeID, UTAssociate, Bachelor, CertificateGet Info
Stratford Career InstituteOnlineDiplomaGet Info
Strayer UniversityAL, DC, DE, FL, GA, KY, MD, NC, NJ, OH, PA, SC, TN, UT, VA, WVMasterGet Info
Strayer University OnlineOnlineMasterGet Info
Sullivan UniversityKYAssociate, Bachelor, Diploma, MasterGet Info
TESST College of TechnologyMDAssociate, CertificateGet Info
TUI UniversityOnlineBachelor, MasterGet Info
TechSkillsAZ, CA, CO, FL, IN, KS, MN, MO, NC, NV, OH, OK, TN, TX, UT, WICertificateGet Info
TechSkills MedicalAZ, OH, TN, TX, WICertificateGet Info
Technology Education CollegeOHDiplomaGet Info
Texas CareersTXDiplomaGet Info
The University of LiverpoolOnlineMasterGet Info
Thompson InstitutePADiplomaGet Info
University of PhoenixAL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, NC, NE, NJ, NM, NV, OH, OK, OR, PA, PR, SC, TN, TX, UT, VA, WA, WI, WYAssociate, Bachelor, Doctorate, MasterGet Info
University of Phoenix OnlineOnlineAssociate, BachelorGet Info
Utah Career CollegeUTAssociate, BachelorGet Info
Vatterott CollegeIA, IL, KS, MO, NE, OH, OK, TNDiplomaGet Info
Villanova University Professional Certificate Online ProgramsOnlineMaster CertificateGet Info
Virginia College OnlineOnlineBachelorGet Info
Walden UniversityOnlineBachelor, MasterGet Info
Western International UniversityAZBachelorGet Info
Westwood CollegeCA, CO, GA, IL, TX, VAAssociate, MasterGet Info
Wood Tobé Coburn SchoolNYDiplomaGet Info

Link to This Resource Page (copy & paste)

Additional Details

We have some additional detailed pages at the state level for Computer Support Technicians. These pages include maps focused on the particular state, among other details.

Numbers in parentheses are counts of relevant campus-based schools in the state; online schools may also be available.

Copyright © 2004-2010, Moving Traffic, Inc. All Rights Reserved.