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Lodging Managers picture    Lodging Managers image

Lodging Managers are individuals who are responsible for overseeing the operation of a lodging property (e.g., hotel, motel, inn, boardinghouse, recreational camp, etc.). Their job is essentially twofold: to provide an enjoyable experience for both vacationing families and business travelers; and to ensure that the establishment is run efficiently and profitably. They make sure that the rooms are comfortable, that the food is good, and that the staff is helpful. They also coordinate the activities of one or more departments in the operation of the enterprise. At large hotels, there may be one General Lodging Manager in charge of multiple Assistant Lodging Managers, each being responsible for coordinating the activities of a separate department or function. In smaller hotels, especially those without food and beverage services, one lodging manager may direct all the activities of the property.

Responsibilities

Lodging managers are responsible for the quality, efficiency, and profitability of the hotel or establishment that employs them. They bear ultimate responsibility for the operation of all maintenance functions including housekeeping, office administration, marketing and sales, purchasing, security, and management of staff personnel. Depending on the size of the establishment, the lodging manager may either perform one or more of these operations directly or supervise them. In larger establishments, there are assistant lodging managers who specialize in certain specific operations. Some of these include the following:

  • Financial Managers are responsible for the general financial health of the establishment. They oversee accounting and cash-flow, monitor room sales and reservations, project occupancy levels, and make decisions regarding which rooms to discount and when to offer special rates.
  • Front Office Managers are in charge of the hotel's front desk staff. They are responsible for coordinating room assignments and handling all problems involving bill adjustments. They ensure courteous treatment of guests, resolve problems and complaints, and handle requests for special services.
  • Convention Services Managers are responsible for accommodating meetings, conventions, and special events at the establishment. They meet with representatives of organizations originating the meeting in order to work out details such as the number of rooms to reserve, the configuration of the meeting space, the type of food service options for the meeting, and the audio, visual, or other electronic media that will be required.

In today's world, lodging managers make extensive use of computers to help them perform their duties. Computers are used to track guest services (e.g., bills, reservations, room assignments, etc.) and to set up meetings and special events. Computers are also used to order supplies, including food and beverages. Lodging managers use computers to prepare reports for hotel owners and top-level managers. They also work with computer specialists and other information technology experts to ensure that the hotel's computer systems and communications networks function properly, both for the purpose of serving the hotel operation and also so that the information technology services provided to guests are in working order.

There are a wide variety of daily tasks that a lodging manager will either need to do personally or will need to oversee. A partial list of these tasks would include the following:

  • Set room rates
  • Approve expenditures
  • Ensure that standards for guest service, housekeeping, decor, and food quality are met
  • Allocate funds to various departments within the establishment
  • Develop lodging and dining specials
  • Ensure that the information technology offered to guests is fully functional
  • Work with sales and marketing directors to coordinate the advertising and promotion of the establishment
  • Coordinate holiday or seasonal specials
  • Ensure that all accounting and employee relations matters comply with hotel policy and applicable laws
  • Oversee hiring practices and standards
  • Ensure that training and promotion programs reflect appropriate employee development guidelines

Job Characteristics

Irregular hours are not uncommon in this profession. Lodging managers are often required to work more than 40 hours per week. More often than not, they are on-call and subject to being called back to work at any time. Because hotels and most other lodging establishments are open around the clock, it is very common for managers to work nights or on weekends. The majority of lodging managers work year-round, although those who work at seasonal resort-type properties sometimes need to find work in other hotels or occupations during the off-season.

Lodging managers generally enjoy a good degree of autonomy. The job can be an interesting one from the standpoint of being able to meet people and deal with the public. On the other hand, sometimes guests get angry and must be dealt with. Also, there can be a lot of stress brought about by the pressures of coordinating a wide range of activities while at the same time being expected to turn a profit.

In order to be a good lodging manager, an individual must have an ability to get along with many different types of people in all kinds of situations, even stressful ones. Managers must be detail-oriented and be able to solve problems quickly. Good communication skills are critical in this job, as is an ability to organize and direct the work of others. Knowledge of finances and computers are other important attributes.

Employment Outlook

The U.S. Department of Labor Bureau of Labor Statistics (USDL BLS) projects job growth for lodging managers to progress about as fast as the average for all occupations over the next decade. Employment growth will be fueled by a continual increase in domestic and foreign tourism combined with a steady rate of business travel. Hundreds of new hotels are expected to be built every year. Although some of them may be small enough to not need full-time managers, a significant number will be full-service facilities (including resort, casino, and luxury hotels), which will generate many job openings for managers.

Job opportunities are expected to be best for individuals with previous experience in the food service or hospitality industries. Prospects for employment at upscale hotels and luxury establishments will be best for those with a college degree in hotel or hospitality management.

Lodging and Hotel Management Schools, Certification, and Licensing

To get hired as a lodging manager for a large, full-service hotel chain, an individual will need at least a bachelor's degree. The degree should be in business, hotel management, or hospitality management; however, a liberal arts degree should suffice provided the candidate also has some level of experience in the hospitality field. For smaller-scale establishments, a bachelor's degree may not be necessary. However, even at these places, employers generally require an associate degree or certificate in hotel, restaurant, or hospitality management along with some experience.

Programs in hotel, restaurant, and hospitality management leading to an associate, bachelor, or graduate degree are available at many community colleges, junior colleges, and universities. There are also certificate programs and other types of hospitality management programs offered by technical institutes, vocational schools, and other academic institutions. These programs include instruction in hotel administration, marketing, accounting, housekeeping, economics, food service management, and hotel maintenance and engineering. Computer training is an increasingly important part of hotel management training due to the widespread use of computers in many facets of the profession.

The Educational Institute of the American Hotel and Lodging Association has established a Lodging Management Program which is now being offered at hundreds of high schools nationwide. This two-year program targets high school juniors and seniors who gain an introduction to the lodging industry and learn management principles. Upon completion, participants earn a professional certification designated as "Certified Rooms Division Specialist (CRDS)". Many colleges and universities recognize this program and grant participants credit towards a postsecondary degree in hotel management.

Various hotel and lodging associations offer voluntary certifications. In order to earn one, candidates typically need to demonstrate completion of a certain amount of coursework and a certain number of years of experience. In addition, candidates usually need to take and pass one or more qualifying examinations. One prominent industry certification is the "Certified Lodging Manager (CLM)" credential awarded by the American Hotel and Lodging Educational Institute.

Resources

Major Employers

More than half of all lodging managers are self-employed. Most of these are owners of small hotels or bed-and-breakfast inns. Those who are not self-employed generally work for hotels and motels or for other providers of rooms and shelter in the traveler accommodation industry. A small percentage of managers work for companies that manage hotels under contract.

Schools for Lodging Managers are listed in the column to the left.

Metro Areas Sorted by Total Employment for:
Lodging Managers

Listed below are metro areas sorted by the total number of people employed in Lodging Managers jobs , as of 2015

Source: 2015 Occupational Employment Statistics and 2014-24 Employment Projections, Bureau of Labor Statistics, BLS.gov.

     
Metro Area (Alabama) Total Employment Annual Median Salary
Birmingham 90 $48,310
Hoover 90 $48,310
Mobile 70 $48,810
Huntsville 60 $46,800
Foley 50 $36,610
Fairhope 50 $36,610
Daphne 50 $36,610
Tuscaloosa 40 $48,840
     
Metro Area (Alaska) Total Employment Annual Median Salary
Anchorage 50 $68,830
Fairbanks 40 $46,070
     
Metro Area (Arizona) Total Employment Annual Median Salary
Tucson 140 $50,490
Prescott N/A $58,840
Scottsdale N/A $76,420
Mesa N/A $76,420
Phoenix N/A $76,420
     
Metro Area (Arkansas) Total Employment Annual Median Salary
Conway 80 $44,070
North Little Rock 80 $44,070
Little Rock 80 $44,070
     
Metro Area (California) Total Employment Annual Median Salary
Anaheim 1180 $54,670
Los Angeles 1180 $54,670
Long Beach 1180 $54,670
San Francisco 570 $69,410
Hayward 570 $69,410
Oakland 570 $69,410
Ontario 310 $40,410
Riverside 310 $40,410
San Bernardino 310 $40,410
Arden 220 $43,480
Arcade 220 $43,480
Roseville 220 $43,480
Sacramento 220 $43,480
Salinas 180 $44,430
Sunnyvale 180 $54,760
San Jose 180 $54,760
Santa Clara 180 $54,760
Santa Barbara 100 $51,570
Santa Maria 100 $51,570
Santa Rosa 80 $51,290
Oxnard 70 $47,510
Ventura 70 $47,510
Thousand Oaks 70 $47,510
Napa 70 $57,850
Paso Robles 70 $58,780
Arroyo Grande 70 $58,780
San Luis Obispo 70 $58,780
Bakersfield 60 $38,920
Fresno 60 $52,430
Fairfield 30 $56,650
Vallejo 30 $56,650
El Centro N/A $29,090
Stockton N/A $35,160
Lodi N/A $35,160
Carlsbad N/A $56,740
San Diego N/A $56,740
     
Metro Area (Colorado) Total Employment Annual Median Salary
Lakewood 250 $52,230
Aurora 250 $52,230
Denver 250 $52,230
Colorado Springs N/A $37,850
     
Metro Area (Connecticut) Total Employment Annual Median Salary
East Hartford 50 $44,180
West Hartford 50 $44,180
Hartford 50 $44,180
New Haven N/A $51,750
     
Metro Area (Florida) Total Employment Annual Median Salary
Miami 820 $60,150
Fort Lauderdale 820 $60,150
West Palm Beach 820 $60,150
Kissimmee 740 $71,090
Orlando 740 $71,090
Sanford 740 $71,090
Jacksonville 220 $43,170
Bradenton 80 $52,440
Sarasota 80 $52,440
North Port 80 $52,440
Tallahassee 70 $41,190
Cape Coral 70 $48,250
Fort Myers 70 $48,250
Winter Haven 60 $45,480
Lakeland 60 $45,480
Daytona Beach 60 $47,520
Deltona 60 $47,520
Ormond Beach 60 $47,520
Immokalee 60 $54,610
Marco Island 60 $54,610
Naples 60 $54,610
Titusville 60 $57,440
Palm Bay 60 $57,440
Melbourne 60 $57,440
Ferry Pass 30 $36,010
Brent 30 $36,010
Pensacola 30 $36,010
Port St. Lucie 30 $39,370
St. Petersburg N/A $54,570
Clearwater N/A $54,570
Tampa N/A $54,570
Fort Walton Beach N/A $56,060
Destin N/A $56,060
Crestview N/A $56,060
     
Metro Area (Georgia) Total Employment Annual Median Salary
Atlanta 510 $48,430
Roswell 510 $48,430
Sandy Springs 510 $48,430
Savannah 140 $30,730
Brunswick 40 $49,320
     
Metro Area (Hawaii) Total Employment Annual Median Salary
Urban Honolulu 260 $54,150
Lahaina 120 $60,910
Wailuku 120 $60,910
Kahului 120 $60,910
     
Metro Area (Idaho) Total Employment Annual Median Salary
Boise City 60 $52,430
     
Metro Area (Illinois) Total Employment Annual Median Salary
Champaign N/A $44,560
Urbana N/A $44,560
Peoria N/A $85,690
     
Metro Area (Indiana) Total Employment Annual Median Salary
Anderson 170 $40,400
Carmel 170 $40,400
Indianapolis 170 $40,400
Goshen 30 $28,970
Elkhart 30 $28,970
Fort Wayne N/A $29,180
     
Metro Area (Iowa) Total Employment Annual Median Salary
West Des Moines 70 $47,170
Des Moines 70 $47,170
     
Metro Area (Kentucky) Total Employment Annual Median Salary
Fayette 40 $55,460
Lexington 40 $55,460
     
Metro Area (Louisiana) Total Employment Annual Median Salary
Metairie 200 $52,810
New Orleans 200 $52,810
Baton Rouge 40 $44,560
     
Metro Area (Maine) Total Employment Annual Median Salary
South Portland 140 $39,430
Portland 140 $39,430
Auburn 40 N/A
Lewiston 40 N/A
     
Metro Area (Maryland) Total Employment Annual Median Salary
Towson 150 $68,920
Columbia 150 $68,920
Baltimore 150 $68,920
     
Metro Area (Massachusetts) Total Employment Annual Median Salary
Barnstable Town 50 $57,800
     
Metro Area (Michigan) Total Employment Annual Median Salary
Dearborn 300 $45,670
Warren 300 $45,670
Detroit 300 $45,670
Wyoming 70 $30,890
Grand Rapids 70 $30,890
     
Metro Area (Mississippi) Total Employment Annual Median Salary
Jackson 150 $43,700
Pascagoula 60 $37,800
Biloxi 60 $37,800
Gulfport 60 $37,800
     
Metro Area (Missouri) Total Employment Annual Median Salary
Columbia 30 $40,100
     
Metro Area (Nevada) Total Employment Annual Median Salary
Paradise 370 $72,410
Henderson 370 $72,410
Las Vegas 370 $72,410
Reno N/A $73,110
     
Metro Area (New Jersey) Total Employment Annual Median Salary
Ocean City N/A $68,450
     
Metro Area (New Mexico) Total Employment Annual Median Salary
Santa Fe N/A $42,380
     
Metro Area (New York) Total Employment Annual Median Salary
Syracuse 30 $50,640
Niagara Falls N/A $34,440
Cheektowaga N/A $34,440
Buffalo N/A $34,440
     
Metro Area (North Carolina) Total Employment Annual Median Salary
Raleigh 200 $54,310
Asheville 130 $46,610
Greensboro 80 $53,640
High Point 80 $53,640
Chapel Hill 40 $48,350
Durham 40 $48,350
Winston 30 $43,600
Salem 30 $43,600
Wilmington N/A $45,880
     
Metro Area (North Dakota) Total Employment Annual Median Salary
Bismarck 40 $46,770
     
Metro Area (Ohio) Total Employment Annual Median Salary
Cleveland 180 $46,940
Elyria 180 $46,940
Columbus 150 $66,500
Toledo 90 $41,740
Akron 80 $38,970
Dayton 60 $37,430
     
Metro Area (Oklahoma) Total Employment Annual Median Salary
Oklahoma City 310 $24,560
Tulsa N/A $45,580
     
Metro Area (Oregon) Total Employment Annual Median Salary
Redmond 40 $56,950
Bend 40 $56,950
     
Metro Area (Pennsylvania) Total Employment Annual Median Salary
Pittsburgh 210 $39,860
Barre 90 $35,820
Hazleton 90 $35,820
Wilkes 90 $35,820
Scranton 90 $35,820
Lancaster 80 $38,290
Harrisburg 70 $43,390
Carlisle 70 $43,390
Hanover 30 $37,400
York 30 $37,400
     
Metro Area (Puerto Rico) Total Employment Annual Median Salary
Caguas 60 $64,150
Carolina 60 $64,150
San Juan 60 $64,150
     
Metro Area (South Carolina) Total Employment Annual Median Salary
Charleston 110 $51,150
North Charleston 110 $51,150
Greenville 100 $40,080
Mauldin 100 $40,080
Anderson 100 $40,080
Hilton Head Island 30 $48,910
Bluffton 30 $48,910
Beaufort 30 $48,910
     
Metro Area (South Dakota) Total Employment Annual Median Salary
Rapid City 60 $51,960
     
Metro Area (Tennessee) Total Employment Annual Median Salary
Murfreesboro 320 $57,290
Franklin 320 $57,290
Davidson 320 $57,290
Nashville 320 $57,290
Knoxville 120 $53,190
Morristown 30 $25,440
     
Metro Area (Texas) Total Employment Annual Median Salary
Dallas 650 $46,810
Fort Worth 650 $46,810
Arlington 650 $46,810
The Woodlands 570 $47,160
Houston 570 $47,160
Sugar Land 570 $47,160
New Braunfels 400 $48,560
San Antonio 400 $48,560
Austin 140 $59,520
Round Rock 140 $59,520
Corpus Christi 70 $42,550
Lubbock 50 $29,110
Port Arthur 50 $48,580
Beaumont 50 $48,580
Abilene 40 $40,490
Harlingen 40 $46,250
Brownsville 40 $46,250
El Paso 40 $53,190
Waco N/A $32,490
Midland N/A $70,250
     
Metro Area (Utah) Total Employment Annual Median Salary
Salt Lake City 110 $39,400
St. George 70 $40,950
     
Metro Area (Vermont) Total Employment Annual Median Salary
South Burlington 70 $54,830
Burlington 70 $54,830
     
Metro Area (Virginia) Total Employment Annual Median Salary
Richmond 70 $48,920
     
Metro Area (Washington) Total Employment Annual Median Salary
Bellevue 310 $53,870
Seattle 310 $53,870
Tacoma 310 $53,870
Spokane Valley 50 $46,060
Spokane 50 $46,060
Richland 40 $40,930
Kennewick 40 $40,930
     
Metro Area (Wisconsin) Total Employment Annual Median Salary
Madison 90 $48,040
West Allis 90 $59,790
Milwaukee 90 $59,790
Waukesha 90 $59,790

Most Popular Industries for :
Lodging Managers

Industries representing at least 1% of total jobs for the occupation.

Source: 2015 Occupational Employment Statistics and 2014-24 Employment Projections, Bureau of Labor Statistics, BLS.gov.

Industry Jobs Percent Annual Median Salary
Hotel And Accomodation 29,560 91% $45,200
Office Services And Staffing 700 2% $54,360
Real Estate 590 1% $42,150
Education 360 1% $55,320
Government 340 1% $55,890
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We have some additional detailed pages at the state level for Lodging Managers.

Numbers in parentheses are counts of relevant campus-based schools in the state; online schools may also be available.

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