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Lodging Managers picture    Lodging Managers image

Lodging Managers are individuals who are responsible for overseeing the operation of a lodging property (e.g., hotel, motel, inn, boardinghouse, recreational camp, etc.). Their job is essentially twofold: to provide an enjoyable experience for both vacationing families and business travelers; and to ensure that the establishment is run efficiently and profitably. They make sure that the rooms are comfortable, that the food is good, and that the staff is helpful. They also coordinate the activities of one or more departments in the operation of the enterprise. At large hotels, there may be one General Lodging Manager in charge of multiple Assistant Lodging Managers, each being responsible for coordinating the activities of a separate department or function. In smaller hotels, especially those without food and beverage services, one lodging manager may direct all the activities of the property.

Responsibilities

Lodging managers are responsible for the quality, efficiency, and profitability of the hotel or establishment that employs them. They bear ultimate responsibility for the operation of all maintenance functions including housekeeping, office administration, marketing and sales, purchasing, security, and management of staff personnel. Depending on the size of the establishment, the lodging manager may either perform one or more of these operations directly or supervise them. In larger establishments, there are assistant lodging managers who specialize in certain specific operations. Some of these include the following:

  • Financial Managers are responsible for the general financial health of the establishment. They oversee accounting and cash-flow, monitor room sales and reservations, project occupancy levels, and make decisions regarding which rooms to discount and when to offer special rates.
  • Front Office Managers are in charge of the hotel's front desk staff. They are responsible for coordinating room assignments and handling all problems involving bill adjustments. They ensure courteous treatment of guests, resolve problems and complaints, and handle requests for special services.
  • Convention Services Managers are responsible for accommodating meetings, conventions, and special events at the establishment. They meet with representatives of organizations originating the meeting in order to work out details such as the number of rooms to reserve, the configuration of the meeting space, the type of food service options for the meeting, and the audio, visual, or other electronic media that will be required.

In today's world, lodging managers make extensive use of computers to help them perform their duties. Computers are used to track guest services (e.g., bills, reservations, room assignments, etc.) and to set up meetings and special events. Computers are also used to order supplies, including food and beverages. Lodging managers use computers to prepare reports for hotel owners and top-level managers. They also work with computer specialists and other information technology experts to ensure that the hotel's computer systems and communications networks function properly, both for the purpose of serving the hotel operation and also so that the information technology services provided to guests are in working order.

There are a wide variety of daily tasks that a lodging manager will either need to do personally or will need to oversee. A partial list of these tasks would include the following:

  • Set room rates
  • Approve expenditures
  • Ensure that standards for guest service, housekeeping, decor, and food quality are met
  • Allocate funds to various departments within the establishment
  • Develop lodging and dining specials
  • Ensure that the information technology offered to guests is fully functional
  • Work with sales and marketing directors to coordinate the advertising and promotion of the establishment
  • Coordinate holiday or seasonal specials
  • Ensure that all accounting and employee relations matters comply with hotel policy and applicable laws
  • Oversee hiring practices and standards
  • Ensure that training and promotion programs reflect appropriate employee development guidelines

Job Characteristics

Irregular hours are not uncommon in this profession. Lodging managers are often required to work more than 40 hours per week. More often than not, they are on-call and subject to being called back to work at any time. Because hotels and most other lodging establishments are open around the clock, it is very common for managers to work nights or on weekends. The majority of lodging managers work year-round, although those who work at seasonal resort-type properties sometimes need to find work in other hotels or occupations during the off-season.

Lodging managers generally enjoy a good degree of autonomy. The job can be an interesting one from the standpoint of being able to meet people and deal with the public. On the other hand, sometimes guests get angry and must be dealt with. Also, there can be a lot of stress brought about by the pressures of coordinating a wide range of activities while at the same time being expected to turn a profit.

In order to be a good lodging manager, an individual must have an ability to get along with many different types of people in all kinds of situations, even stressful ones. Managers must be detail-oriented and be able to solve problems quickly. Good communication skills are critical in this job, as is an ability to organize and direct the work of others. Knowledge of finances and computers are other important attributes.

Employment Outlook

The U.S. Department of Labor Bureau of Labor Statistics (USDL BLS) projects job growth for lodging managers to progress about as fast as the average for all occupations over the next decade. Employment growth will be fueled by a continual increase in domestic and foreign tourism combined with a steady rate of business travel. Hundreds of new hotels are expected to be built every year. Although some of them may be small enough to not need full-time managers, a significant number will be full-service facilities (including resort, casino, and luxury hotels), which will generate many job openings for managers.

Job opportunities are expected to be best for individuals with previous experience in the food service or hospitality industries. Prospects for employment at upscale hotels and luxury establishments will be best for those with a college degree in hotel or hospitality management.

Lodging and Hotel Management Schools, Certification, and Licensing

To get hired as a lodging manager for a large, full-service hotel chain, an individual will need at least a bachelor's degree. The degree should be in business, hotel management, or hospitality management; however, a liberal arts degree should suffice provided the candidate also has some level of experience in the hospitality field. For smaller-scale establishments, a bachelor's degree may not be necessary. However, even at these places, employers generally require an associate degree or certificate in hotel, restaurant, or hospitality management along with some experience.

Programs in hotel, restaurant, and hospitality management leading to an associate, bachelor, or graduate degree are available at many community colleges, junior colleges, and universities. There are also certificate programs and other types of hospitality management programs offered by technical institutes, vocational schools, and other academic institutions. These programs include instruction in hotel administration, marketing, accounting, housekeeping, economics, food service management, and hotel maintenance and engineering. Computer training is an increasingly important part of hotel management training due to the widespread use of computers in many facets of the profession.

The Educational Institute of the American Hotel and Lodging Association has established a Lodging Management Program which is now being offered at hundreds of high schools nationwide. This two-year program targets high school juniors and seniors who gain an introduction to the lodging industry and learn management principles. Upon completion, participants earn a professional certification designated as "Certified Rooms Division Specialist (CRDS)". Many colleges and universities recognize this program and grant participants credit towards a postsecondary degree in hotel management.

Various hotel and lodging associations offer voluntary certifications. In order to earn one, candidates typically need to demonstrate completion of a certain amount of coursework and a certain number of years of experience. In addition, candidates usually need to take and pass one or more qualifying examinations. One prominent industry certification is the "Certified Lodging Manager (CLM)" credential awarded by the American Hotel and Lodging Educational Institute.

Resources

Major Employers

More than half of all lodging managers are self-employed. Most of these are owners of small hotels or bed-and-breakfast inns. Those who are not self-employed generally work for hotels and motels or for other providers of rooms and shelter in the traveler accommodation industry. A small percentage of managers work for companies that manage hotels under contract.

Schools for Lodging Managers are listed in the column to the left.

Metro Areas Sorted by Total Employment for:
Lodging Managers

Listed below are metro areas sorted by the total number of people employed in Lodging Managers jobs , as of 2016

2016 Occupational Employment Statistics and 2014-24 Employment Projections, Bureau of Labor Statistics, BLS.gov; 2014-24 State Occupational Projections, Projections Central, projectionscentral.com

     
Metro Area (Alabama) Total Employment Annual Median Salary
Hoover 90 $49,780
Birmingham 90 $49,780
Mobile 70 $47,970
Fairhope 60 $38,690
Daphne 60 $38,690
Foley 60 $38,690
Huntsville 40 $46,250
Tuscaloosa 40 $51,110
Montgomery 30 $45,400
     
Metro Area (Alaska) Total Employment Annual Median Salary
Anchorage 50 $60,260
Fairbanks 40 $60,490
     
Metro Area (Arizona) Total Employment Annual Median Salary
Tucson 160 $48,690
Flagstaff 90 N/A
Prescott N/A $59,690
Mesa N/A $79,220
Phoenix N/A $79,220
Scottsdale N/A $79,220
     
Metro Area (Arkansas) Total Employment Annual Median Salary
Conway 50 $63,590
North Little Rock 50 $63,590
Little Rock 50 $63,590
     
Metro Area (California) Total Employment Annual Median Salary
Los Angeles 1230 $56,360
Long Beach 1230 $56,360
Anaheim 1230 $56,360
Oakland 660 $65,280
Hayward 660 $65,280
San Francisco 660 $65,280
San Bernardino 330 $46,870
Ontario 330 $46,870
Riverside 330 $46,870
Roseville 230 $44,900
Arcade 230 $44,900
Sacramento 230 $44,900
Arden 230 $44,900
Santa Clara 190 $60,310
Sunnyvale 190 $60,310
San Jose 190 $60,310
Salinas 90 $50,750
Santa Barbara 80 $55,480
Santa Maria 80 $55,480
Fresno 70 $39,070
Santa Rosa 70 $41,480
San Luis Obispo 70 $58,570
Paso Robles 70 $58,570
Arroyo Grande 70 $58,570
Napa 70 $61,330
Thousand Oaks 60 $67,370
Oxnard 60 $67,370
Ventura 60 $67,370
Santa Cruz 50 $49,050
Watsonville 50 $49,050
Bakersfield 50 $71,840
Lodi 40 $34,910
Stockton 40 $34,910
Vallejo 30 $45,890
Fairfield 30 $45,890
El Centro N/A $31,420
Carlsbad N/A $59,660
San Diego N/A $59,660
     
Metro Area (Colorado) Total Employment Annual Median Salary
Lakewood 250 $64,510
Aurora 250 $64,510
Denver 250 $64,510
Colorado Springs 50 $38,890
     
Metro Area (Connecticut) Total Employment Annual Median Salary
East Hartford 30 $48,120
West Hartford 30 $48,120
Hartford 30 $48,120
New Haven N/A $52,690
     
Metro Area (Florida) Total Employment Annual Median Salary
Sanford 760 $74,910
Kissimmee 760 $74,910
Orlando 760 $74,910
Miami 750 $60,590
Fort Lauderdale 750 $60,590
West Palm Beach 750 $60,590
Tampa 630 $52,580
St. Petersburg 630 $52,580
Clearwater 630 $52,580
Jacksonville 180 $44,600
Cape Coral 170 $44,670
Fort Myers 170 $44,670
Ormond Beach 110 $52,170
Deltona 110 $52,170
Daytona Beach 110 $52,170
Sarasota 100 $56,690
Bradenton 100 $56,690
North Port 100 $56,690
Marco Island 70 $56,000
Immokalee 70 $56,000
Naples 70 $56,000
Melbourne 70 $63,750
Palm Bay 70 $63,750
Titusville 70 $63,750
Tallahassee 60 $54,450
Crestview 50 $46,730
Destin 50 $46,730
Fort Walton Beach 50 $46,730
Winter Haven 50 $49,080
Lakeland 50 $49,080
Brent 40 $38,290
Pensacola 40 $38,290
Ferry Pass 40 $38,290
Gainesville 40 $46,490
Port St. Lucie 40 $53,860
     
Metro Area (Georgia) Total Employment Annual Median Salary
Roswell 340 $63,920
Sandy Springs 340 $63,920
Atlanta 340 $63,920
Savannah 40 $46,970
     
Metro Area (Hawaii) Total Employment Annual Median Salary
Urban Honolulu 270 $55,890
Lahaina 130 $57,400
Wailuku 130 $57,400
Kahului 130 $57,400
     
Metro Area (Idaho) Total Employment Annual Median Salary
Boise City 80 $51,120
     
Metro Area (Illinois) Total Employment Annual Median Salary
Springfield 40 N/A
Urbana N/A $46,380
Champaign N/A $46,380
Peoria N/A $91,210
     
Metro Area (Indiana) Total Employment Annual Median Salary
Anderson 90 $39,220
Carmel 90 $39,220
Indianapolis 90 $39,220
     
Metro Area (Iowa) Total Employment Annual Median Salary
West Des Moines 80 $44,850
Des Moines 80 $44,850
     
Metro Area (Kentucky) Total Employment Annual Median Salary
Fayette 50 $58,410
Lexington 50 $58,410
     
Metro Area (Louisiana) Total Employment Annual Median Salary
Metairie 230 $45,550
New Orleans 230 $45,550
     
Metro Area (Maine) Total Employment Annual Median Salary
South Portland 130 $50,610
Portland 130 $50,610
Auburn 50 $19,940
Lewiston 50 $19,940
     
Metro Area (Maryland) Total Employment Annual Median Salary
Towson 110 $79,090
Columbia 110 $79,090
Baltimore 110 $79,090
     
Metro Area (Massachusetts) Total Employment Annual Median Salary
Pittsfield 40 $44,260
Barnstable Town N/A $58,650
     
Metro Area (Michigan) Total Employment Annual Median Salary
Detroit 370 $51,220
Dearborn 370 $51,220
Warren 370 $51,220
Wyoming 50 $33,280
Grand Rapids 50 $33,280
Benton Harbor 50 $38,360
Niles 50 $38,360
     
Metro Area (Minnesota) Total Employment Annual Median Salary
Rochester 40 $28,750
     
Metro Area (Mississippi) Total Employment Annual Median Salary
Pascagoula 70 $41,620
Biloxi 70 $41,620
Gulfport 70 $41,620
Hattiesburg N/A $30,900
Jackson N/A $45,070
     
Metro Area (Missouri) Total Employment Annual Median Salary
Columbia 30 $49,490
     
Metro Area (Nevada) Total Employment Annual Median Salary
Paradise 430 $62,420
Henderson 430 $62,420
Las Vegas 430 $62,420
Reno 60 $75,930
     
Metro Area (New Jersey) Total Employment Annual Median Salary
Hammonton 60 N/A
Atlantic City 60 N/A
     
Metro Area (New Mexico) Total Employment Annual Median Salary
Albuquerque 50 $52,930
Santa Fe 40 $43,000
     
Metro Area (New York) Total Employment Annual Median Salary
Cheektowaga 50 N/A
Niagara Falls 50 N/A
Buffalo 50 N/A
Troy 40 $51,170
Schenectady 40 $51,170
Albany 40 $51,170
     
Metro Area (North Carolina) Total Employment Annual Median Salary
Asheville 110 $48,580
Raleigh 100 $51,380
Wilmington 90 $44,610
Winston 40 $41,330
Salem 40 $41,330
High Point 40 $59,870
Greensboro 40 $59,870
Durham 40 $63,540
Chapel Hill 40 $63,540
     
Metro Area (North Dakota) Total Employment Annual Median Salary
Bismarck 40 $48,720
     
Metro Area (Ohio) Total Employment Annual Median Salary
Columbus 170 $50,120
Elyria 170 $54,510
Cleveland 170 $54,510
Toledo 80 $41,460
Akron 60 $41,610
Dayton 50 $43,010
     
Metro Area (Oklahoma) Total Employment Annual Median Salary
Oklahoma City 320 $24,860
Tulsa 130 $45,510
     
Metro Area (Oregon) Total Employment Annual Median Salary
Bend 60 $58,090
Redmond 60 $58,090
Eugene 30 $61,080
Salem N/A $51,140
     
Metro Area (Pennsylvania) Total Employment Annual Median Salary
Pittsburgh 270 $42,910
Harrisburg 110 $51,300
Carlisle 110 $51,300
Lancaster 100 $38,200
Scranton 70 $41,430
Barre 70 $41,430
Hazleton 70 $41,430
Wilkes 70 $41,430
East Stroudsburg 50 $44,670
Hanover 40 $39,040
York 40 $39,040
Berwick 30 $45,850
Bloomsburg 30 $45,850
     
Metro Area (Puerto Rico) Total Employment Annual Median Salary
Caguas 70 $61,010
Carolina 70 $61,010
San Juan 70 $61,010
     
Metro Area (South Carolina) Total Employment Annual Median Salary
Charleston 100 $55,080
North Charleston 100 $55,080
Mauldin 70 $43,640
Anderson 70 $43,640
Greenville 70 $43,640
Beaufort 40 $48,890
Hilton Head Island 40 $48,890
Bluffton 40 $48,890
     
Metro Area (South Dakota) Total Employment Annual Median Salary
Rapid City 70 $55,180
     
Metro Area (Tennessee) Total Employment Annual Median Salary
Franklin 300 $60,770
Nashville 300 $60,770
Murfreesboro 300 $60,770
Davidson 300 $60,770
Knoxville 140 $55,980
     
Metro Area (Texas) Total Employment Annual Median Salary
Fort Worth 740 $47,970
Dallas 740 $47,970
Arlington 740 $47,970
Sugar Land 530 $56,790
The Woodlands 530 $56,790
Houston 530 $56,790
New Braunfels 360 $53,800
San Antonio 360 $53,800
Round Rock 180 $59,020
Austin 180 $59,020
Corpus Christi 70 $28,580
Lubbock 50 $29,710
Laredo 50 $40,820
Harlingen 50 $43,370
Brownsville 50 $43,370
Port Arthur 50 $49,640
Beaumont 50 $49,640
El Paso 50 $58,680
Edinburg 40 $79,820
Mission 40 $79,820
McAllen 40 $79,820
Abilene 30 N/A
Bryan 30 $40,610
College Station 30 $40,610
Longview N/A $53,360
Midland N/A $72,480
     
Metro Area (Utah) Total Employment Annual Median Salary
Salt Lake City 100 $33,360
St. George 80 $30,760
     
Metro Area (Virginia) Total Employment Annual Median Salary
Richmond 90 $54,740
     
Metro Area (Washington) Total Employment Annual Median Salary
Bellevue 400 $52,190
Seattle 400 $52,190
Tacoma 400 $52,190
Spokane Valley 60 $43,280
Spokane 60 $43,280
Kennewick 50 $46,750
Richland 50 $46,750
Wenatchee 30 $40,940
     
Metro Area (Wisconsin) Total Employment Annual Median Salary
West Allis 130 $61,330
Waukesha 130 $61,330
Milwaukee 130 $61,330
Madison 90 $55,140
Green Bay 30 $52,440

Most Popular Industries for :
Lodging Managers

Industries representing at least 1% of total jobs for the occupation.

2016 Occupational Employment Statistics and 2014-24 Employment Projections, Bureau of Labor Statistics, BLS.gov; 2014-24 State Occupational Projections, Projections Central, projectionscentral.com

Industry Jobs Percent Annual Median Salary
Hotel And Accomodation 29,560 91% $45,200
Office Services And Staffing 700 2% $54,360
Real Estate 590 1% $42,150
Education 360 1% $55,320
Government 340 1% $55,890
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Our family of non-profit colleges admits students of any race, color, and national or ethnic origin.

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Be a part of something bigger than yourself. At American University, we strive to help you develop your professional interests and indulge in your passion for making a difference. Our online degree programs allow you to gain the advanced skills for active leadership in a variety of fields.

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We have some additional detailed pages at the state level for Lodging Managers.

Numbers in parentheses are counts of relevant campus-based schools in the state; online schools may also be available.

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