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Social service managers plan and organize the activities of a social service program or community outreach organization. They manage the budget and oversee aspects of the program such as participant involvement, benefits and program requirements. Some may supervise social workers, probation officers or counselors.

Responsibilities

  • Coordinate with other agencies
  • Evaluate the performance of employees
  • Create and oversee administrative procedures
  • Implement staff training programs
  • Document all services provided and prepare reports
  • Complete new client assessments in order to develop a plan
  • Provide information and referrals for appropriate services
  • Attend interagency case management meetings
  • Provide crisis intervention when necessary

Job Characteristics

Social service managers need good communication and organization skills. Compassion, patience and a desire to help other people are important aspects of the job.

Employment Outlook

In 2007 the median annual earnings for social service managers was $54,530. In 2006 their were approximately 130,000 jobs in the profession. From 2006 to 2016 the employment growth rate is projected to be much faster than the average for all occupations. The expected rise in employment is primarily due to the projected increase in demand for social services such as public welfare, child protective services and family services.

The need for assistance will also increase due to the growing elderly population. In addition, many employers are increasingly relying on social services assistants. The number of jobs in public and private social services agencies can fluctuate based on need and government funding levels.

Education, Certification, and Licensing

Many colleges and universities offer bachelor's and master's degrees in social work. Master's degree programs offer the knowledge and skills required to perform clinical assessments, manage large caseloads, supervise a department and utilize social services to meet the needs of clients. Typically the master's degree programs are completed in two years and include at least 900 hours of supervised field training or participation in an internship. Part-time programs may take four years to complete. Some colleges offer master's degrees in social services policy or administration.

Usually master's degree programs do not require a bachelor's degree in social work. However, most master's degree programs provide advanced standing for those that have a bachelor's degree from an accredited social work program. For those without a bachelor's degree in social work, classes in subjects such as sociology, psychology, social work, biology, political science and economics are recommended. Also, learning a second language can be helpful.

Manager and supervisory positions for social services agencies or departments typically require an advanced degree and related work experience. Those with a bachelor's degree in the subject are prepared for direct service positions such as a caseworker.

All the states have licensing, certification or registration requirements for social work practice and for the use of professional titles. The standards for licensing vary by state. Those with a master's degree in social work and have experience may be eligible for a credential from the Academy of Certified Social Workers or the Qualified Clinical Social Worker credential.

Resources

Major Employers

The primary employers are state and local governments.

Schools for Social Service Managers are listed in the Browse Schools Section.

Metro Areas Sorted by Total Employment for:
Social Service Managers

Listed below are metro areas sorted by the total number of people employed in Social Service Managers jobs , as of 2016

2016 Occupational Employment Statistics and 2014-24 Employment Projections, Bureau of Labor Statistics, BLS.gov; 2014-24 State Occupational Projections, Projections Central, projectionscentral.com

     
Metro Area (Alabama) Total Employment Annual Median Salary
Hoover 270 $63,790
Birmingham 270 $63,790
Mobile 180 $56,780
Montgomery 170 $62,440
Huntsville 100 $64,020
Dothan 60 $50,710
Tuscaloosa 50 $58,650
Daphne 30 $63,480
Foley 30 $63,480
Fairhope 30 $63,480
     
Metro Area (Alaska) Total Employment Annual Median Salary
Anchorage 140 $73,450
Fairbanks 60 $84,130
     
Metro Area (Arizona) Total Employment Annual Median Salary
Mesa 1080 $62,020
Scottsdale 1080 $62,020
Phoenix 1080 $62,020
Tucson 420 $59,130
Prescott 80 $54,640
Flagstaff 40 $59,600
Yuma 30 $57,220
     
Metro Area (Arkansas) Total Employment Annual Median Salary
Conway 530 $52,720
North Little Rock 530 $52,720
Little Rock 530 $52,720
Jonesboro 70 $54,070
Hot Springs 70 $56,340
Pine Bluff 40 $48,760
     
Metro Area (California) Total Employment Annual Median Salary
Los Angeles 5430 $71,060
Long Beach 5430 $71,060
Anaheim 5430 $71,060
Oakland 3550 $66,020
Hayward 3550 $66,020
San Francisco 3550 $66,020
Carlsbad 1480 $63,060
San Diego 1480 $63,060
Riverside 1040 $62,170
San Bernardino 1040 $62,170
Ontario 1040 $62,170
Arden 860 $62,920
Arcade 860 $62,920
Sacramento 860 $62,920
Roseville 860 $62,920
San Jose 770 $59,970
Sunnyvale 770 $59,970
Santa Clara 770 $59,970
Fresno 400 $68,050
Ventura 270 $71,510
Oxnard 270 $71,510
Thousand Oaks 270 $71,510
Santa Rosa 240 $69,210
Stockton 220 $60,480
Lodi 220 $60,480
Visalia 200 $60,020
Porterville 200 $60,020
Salinas 190 $54,480
Santa Barbara 190 $65,150
Santa Maria 190 $65,150
Bakersfield 190 $71,700
Watsonville 160 $101,650
Santa Cruz 160 $101,650
Modesto 150 $64,020
Chico 110 $54,660
Fairfield 110 $62,800
Vallejo 110 $62,800
Arroyo Grande 80 $53,490
Paso Robles 80 $53,490
San Luis Obispo 80 $53,490
Merced 60 $61,210
Napa 50 $61,270
Madera 40 $58,820
El Centro 30 $53,110
Redding N/A $65,200
     
Metro Area (Colorado) Total Employment Annual Median Salary
Aurora 700 $64,380
Denver 700 $64,380
Lakewood 700 $64,380
Colorado Springs 160 $90,200
Boulder 80 $73,950
Fort Collins 60 $62,110
Grand Junction 40 $73,640
Pueblo 40 $77,810
Greeley 30 $73,490
     
Metro Area (Connecticut) Total Employment Annual Median Salary
East Hartford 960 $62,580
West Hartford 960 $62,580
Hartford 960 $62,580
Stamford 820 $70,800
Norwalk 820 $70,800
Bridgeport 820 $70,800
New Haven 540 $75,310
Waterbury 270 $71,380
Danbury 90 $62,780
     
Metro Area (Delaware) Total Employment Annual Median Salary
Dover 150 $61,900
     
Metro Area (Florida) Total Employment Annual Median Salary
Fort Lauderdale 1050 $74,190
West Palm Beach 1050 $74,190
Miami 1050 $74,190
Tampa 390 $72,580
Clearwater 390 $72,580
St. Petersburg 390 $72,580
Orlando 320 $65,600
Kissimmee 320 $65,600
Sanford 320 $65,600
Jacksonville 290 $63,800
Cape Coral 150 $57,300
Fort Myers 150 $57,300
Gainesville 120 $66,440
Sarasota 100 $66,240
Bradenton 100 $66,240
North Port 100 $66,240
Tallahassee 100 $80,780
Port St. Lucie 80 $67,260
Marco Island 70 $70,690
Naples 70 $70,690
Immokalee 70 $70,690
Brent 60 $58,460
Pensacola 60 $58,460
Ferry Pass 60 $58,460
Ormond Beach 60 $63,750
Deltona 60 $63,750
Daytona Beach 60 $63,750
Titusville 60 $69,130
Melbourne 60 $69,130
Palm Bay 60 $69,130
Winter Haven 60 $69,880
Lakeland 60 $69,880
     
Metro Area (Georgia) Total Employment Annual Median Salary
Sandy Springs 1270 $66,600
Atlanta 1270 $66,600
Roswell 1270 $66,600
Albany 100 $41,030
Savannah 90 $59,010
Macon 70 $53,900
Clarke County 50 $49,280
Athens 50 $49,280
Gainesville 40 $58,010
     
Metro Area (Hawaii) Total Employment Annual Median Salary
Urban Honolulu 480 $57,700
Lahaina 60 $74,610
Wailuku 60 $74,610
Kahului 60 $74,610
     
Metro Area (Idaho) Total Employment Annual Median Salary
Boise City 360 $48,760
Idaho Falls 130 $52,480
Coeur d'Alene 90 $52,690
Pocatello 60 $41,960
     
Metro Area (Illinois) Total Employment Annual Median Salary
Peoria 150 $55,830
Springfield 90 $63,690
Rockford 80 $50,500
Champaign 80 $67,310
Urbana 80 $67,310
Bloomington 50 $55,980
Decatur 40 $47,770
Marion 40 $53,240
Carbondale 40 $53,240
Kankakee 40 $87,840
     
Metro Area (Indiana) Total Employment Annual Median Salary
Indianapolis 690 $58,020
Anderson 690 $58,020
Carmel 690 $58,020
Fort Wayne 310 $55,330
Bloomington 70 $56,920
Terre Haute 50 $49,010
Elkhart 50 $52,190
Goshen 50 $52,190
Columbus 40 $46,500
La Porte 40 $57,000
Michigan City 40 $57,000
Muncie 30 $38,880
Kokomo 30 $41,140
West Lafayette 30 $54,560
Lafayette 30 $54,560
     
Metro Area (Iowa) Total Employment Annual Median Salary
West Des Moines 460 $60,530
Des Moines 460 $60,530
Cedar Rapids 220 $60,460
Cedar Falls 150 $47,860
Waterloo 150 $47,860
Iowa City 130 $47,070
Dubuque 80 $48,590
Ames 50 $52,900
     
Metro Area (Kansas) Total Employment Annual Median Salary
Wichita 200 $52,440
Topeka 120 $52,180
Lawrence 40 $57,240
     
Metro Area (Kentucky) Total Employment Annual Median Salary
Lexington 310 $59,510
Fayette 310 $59,510
Bowling Green 110 $52,180
Owensboro 100 $59,230
Fort Knox 50 $52,200
Elizabethtown 50 $52,200
     
Metro Area (Louisiana) Total Employment Annual Median Salary
Baton Rouge 620 $70,800
New Orleans 460 $60,930
Metairie 460 $60,930
Shreveport 110 $56,000
Bossier City 110 $56,000
Alexandria 100 $68,020
Monroe 90 $47,940
Lafayette 80 $55,740
Lake Charles 50 $48,470
Houma 50 $66,180
Thibodaux 50 $66,180
Hammond 40 $57,700
     
Metro Area (Maine) Total Employment Annual Median Salary
Portland 280 $57,970
South Portland 280 $57,970
Bangor 160 $54,640
Auburn 70 $59,180
Lewiston 70 $59,180
     
Metro Area (Maryland) Total Employment Annual Median Salary
Baltimore 1510 $70,750
Towson 1510 $70,750
Columbia 1510 $70,750
Lexington Park 40 $50,200
California 40 $50,200
     
Metro Area (Massachusetts) Total Employment Annual Median Salary
Barnstable Town 170 $68,810
New Bedford 140 $56,860
Gardner 120 $52,930
Leominster 120 $52,930
Pittsfield 100 $47,550
     
Metro Area (Michigan) Total Employment Annual Median Salary
Dearborn 1850 $69,000
Detroit 1850 $69,000
Warren 1850 $69,000
Grand Rapids 660 $60,250
Wyoming 660 $60,250
Lansing 310 $69,000
East Lansing 310 $69,000
Ann Arbor 220 $72,870
Portage 170 $70,490
Kalamazoo 170 $70,490
Flint 160 $68,760
Battle Creek 90 $75,810
Benton Harbor 70 $69,000
Niles 70 $69,000
Saginaw 70 $69,010
Jackson 70 $73,910
Muskegon 60 $71,120
Midland 50 $61,310
Monroe 50 $67,270
Bay City 40 $69,000
     
Metro Area (Minnesota) Total Employment Annual Median Salary
Rochester 140 $65,380
St. Cloud 110 $76,430
Mankato 70 $69,270
North Mankato 70 $69,270
     
Metro Area (Mississippi) Total Employment Annual Median Salary
Jackson 260 $42,900
Pascagoula 60 $42,250
Gulfport 60 $42,250
Biloxi 60 $42,250
     
Metro Area (Missouri) Total Employment Annual Median Salary
Jefferson City 170 $55,540
Springfield 140 $50,220
Columbia 90 $60,960
Joplin 30 $47,570
     
Metro Area (Montana) Total Employment Annual Median Salary
Billings 110 $54,810
Missoula 90 $48,660
Great Falls 30 $56,170
     
Metro Area (Nebraska) Total Employment Annual Median Salary
Lincoln 240 $62,540
     
Metro Area (Nevada) Total Employment Annual Median Salary
Paradise 480 $60,400
Henderson 480 $60,400
Las Vegas 480 $60,400
Reno 180 $68,670
     
Metro Area (New Hampshire) Total Employment Annual Median Salary
Manchester 80 $67,180
     
Metro Area (New Jersey) Total Employment Annual Median Salary
Trenton 350 $91,050
Atlantic City 120 $84,100
Hammonton 120 $84,100
Vineland 70 $70,820
Bridgeton 70 $70,820
Ocean City 40 N/A
     
Metro Area (New Mexico) Total Employment Annual Median Salary
Albuquerque 350 $65,000
Santa Fe 170 $71,070
Las Cruces 60 $54,480
     
Metro Area (New York) Total Employment Annual Median Salary
Albany 720 $83,730
Troy 720 $83,730
Schenectady 720 $83,730
Rochester 620 $70,930
Niagara Falls 560 $69,720
Cheektowaga 560 $69,720
Buffalo 560 $69,720
Syracuse 340 $68,830
Utica 150 $71,400
Rome 150 $71,400
Ithaca 90 $69,990
Binghamton 90 $73,430
Elmira 70 $71,840
Kingston 70 $77,720
Glens Falls 60 $71,280
Fort Drum N/A $62,050
Watertown N/A $62,050
     
Metro Area (North Carolina) Total Employment Annual Median Salary
Raleigh 280 $67,000
Chapel Hill 190 $79,120
Durham 190 $79,120
High Point 180 $56,310
Greensboro 180 $56,310
Asheville 120 $62,330
Winston 110 $74,990
Salem 110 $74,990
Fayetteville 90 $62,530
Hickory 90 $66,820
Lenoir 90 $66,820
Morganton 90 $66,820
Wilmington 50 $65,490
Rocky Mount 50 $66,040
Greenville 50 $68,600
New Bern 40 $52,340
     
Metro Area (North Dakota) Total Employment Annual Median Salary
Bismarck 290 $66,940
     
Metro Area (Ohio) Total Employment Annual Median Salary
Columbus 1000 $78,680
Cleveland 800 $69,340
Elyria 800 $69,340
Dayton 340 $64,320
Akron 270 $66,280
Toledo 200 $60,810
Massillon 90 $53,970
Canton 90 $53,970
Lima 50 $55,980
Springfield 50 $64,090
     
Metro Area (Oklahoma) Total Employment Annual Median Salary
Oklahoma City 430 $53,080
Tulsa 190 $63,150
Lawton 40 $54,550
     
Metro Area (Oregon) Total Employment Annual Median Salary
Salem 280 $65,450
Eugene 240 $55,720
Medford 200 $54,690
Redmond 130 $56,800
Bend 130 $56,800
Grants Pass 100 $73,970
Corvallis 70 $54,650
Albany 60 $58,840
     
Metro Area (Pennsylvania) Total Employment Annual Median Salary
Pittsburgh 1160 $57,420
Carlisle 400 $73,430
Harrisburg 400 $73,430
Lancaster 320 $54,500
Wilkes 280 $55,210
Scranton 280 $55,210
Barre 280 $55,210
Hazleton 280 $55,210
Erie 230 $53,630
Reading 190 $69,720
Johnstown 140 $54,950
York 130 $56,990
Hanover 130 $56,990
Williamsport 90 $54,390
State College 90 $58,590
Altoona 90 $58,690
Waynesboro 60 $60,950
Chambersburg 60 $60,950
Gettysburg 50 $53,820
East Stroudsburg 50 $56,230
Berwick 50 $56,690
Bloomsburg 50 $56,690
Lebanon 40 $62,710
     
Metro Area (Puerto Rico) Total Employment Annual Median Salary
Caguas 170 $32,220
Carolina 170 $32,220
San Juan 170 $32,220
     
Metro Area (South Carolina) Total Employment Annual Median Salary
Mauldin 190 $58,420
Greenville 190 $58,420
Anderson 190 $58,420
Charleston 140 $51,610
North Charleston 140 $51,610
Columbia 140 $62,740
Florence 60 $48,310
Spartanburg 50 $62,650
Beaufort 40 $64,390
Hilton Head Island 40 $64,390
Bluffton 40 $64,390
     
Metro Area (South Dakota) Total Employment Annual Median Salary
Sioux Falls 110 $67,000
Rapid City 50 $65,430
     
Metro Area (Tennessee) Total Employment Annual Median Salary
Murfreesboro 890 $58,860
Franklin 890 $58,860
Davidson 890 $58,860
Nashville 890 $58,860
Knoxville 290 $60,500
Jackson 70 $69,140
Johnson City 50 $56,860
Morristown 40 $50,730
     
Metro Area (Texas) Total Employment Annual Median Salary
Dallas 840 $72,360
Fort Worth 840 $72,360
Arlington 840 $72,360
The Woodlands 740 $68,760
Sugar Land 740 $68,760
Houston 740 $68,760
Austin 470 $64,390
Round Rock 470 $64,390
New Braunfels 360 $72,370
San Antonio 360 $72,370
El Paso 140 $56,800
Brownsville 80 $55,960
Harlingen 80 $55,960
Waco 60 $73,730
Killeen 60 $82,500
Temple 60 $82,500
Lubbock 50 $52,290
Amarillo 50 $63,080
Corpus Christi 50 $67,310
Mission 50 $68,340
McAllen 50 $68,340
Edinburg 50 $68,340
Longview 40 $57,880
Wichita Falls 30 $45,830
Port Arthur 30 $66,660
Beaumont 30 $66,660
     
Metro Area (Utah) Total Employment Annual Median Salary
Salt Lake City 670 $60,800
Orem 250 $56,070
Provo 250 $56,070
Ogden 130 $52,050
Clearfield 130 $52,050
St. George 60 $52,050
     
Metro Area (Vermont) Total Employment Annual Median Salary
South Burlington 260 $68,220
Burlington 260 $68,220
     
Metro Area (Virginia) Total Employment Annual Median Salary
Richmond 710 $76,250
Roanoke 120 $67,570
Charlottesville 110 $74,940
Lynchburg 80 $75,870
Waynesboro 50 $61,000
Staunton 50 $61,000
     
Metro Area (Washington) Total Employment Annual Median Salary
Tacoma 1980 $65,140
Seattle 1980 $65,140
Bellevue 1980 $65,140
Spokane 280 $59,740
Spokane Valley 280 $59,740
Olympia 160 $62,180
Tumwater 160 $62,180
Bellingham 100 $58,890
Wenatchee 70 $24,130
Yakima 70 $55,220
Silverdale 70 $56,670
Bremerton 70 $56,670
Richland 60 $52,260
Kennewick 60 $52,260
Longview N/A $39,160
     
Metro Area (West Virginia) Total Employment Annual Median Salary
Charleston 70 $52,740
Parkersburg 40 $46,270
Vienna 40 $46,270
Morgantown 30 $48,220
     
Metro Area (Wisconsin) Total Employment Annual Median Salary
West Allis 1210 $62,710
Waukesha 1210 $62,710
Milwaukee 1210 $62,710
Madison 650 $61,520
Green Bay 180 $56,780
Eau Claire 130 $59,150
Appleton 120 $62,460
Neenah 110 $60,580
Oshkosh 110 $60,580
Beloit 90 $53,160
Janesville 90 $53,160
Racine 80 $59,690
Fond du Lac 70 $59,960
Sheboygan 50 $51,340
Wausau 50 $60,740
     
Metro Area (Wyoming) Total Employment Annual Median Salary
Casper 80 $53,790
Cheyenne 60 $76,490

Career Stories (Job Profiles) for Social Service Managers

To find out more about building a career as Social Service Managers, we spoke with professionals in the field across a variety of specialties. Learn about their experiences on the job, the steps they took to complete their education, and what it takes to excel in this industry. Click the link to see a story.

All Types

Most Popular Industries for :
Social Service Managers

Industries representing at least 1% of total jobs for the occupation.

2016 Occupational Employment Statistics and 2014-24 Employment Projections, Bureau of Labor Statistics, BLS.gov; 2014-24 State Occupational Projections, Projections Central, projectionscentral.com

Industry Jobs Percent Annual Median Salary
Social Service 40,520 34% $51,400
Government 28,370 24% $62,690
Non-profit 16,920 14% $52,760
Nursing And Residential Care 13,810 11% $49,080
Medical Office 4,190 3% $60,420
Hospital 3,990 3% $68,850
Education 3,890 3% $59,300
Business Management 3,070 2% $60,110
Click the Visit School Site buttons to go directly to a school's website and learn more about the school and programs it has to offer. School website will open in a new tab.
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We have some additional detailed pages at the state level for Social Service Managers.

Numbers in parentheses are counts of relevant campus-based schools in the state; online schools may also be available.

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