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Career Story: Administrative Assistant At A Veterans' Administration Hospital

Administrative Assistant At A Veterans' Administration Hospital

Job Title: Admin Assist.

Type of Company: The Veterans Administration.

Education: High school diploma.

Previous Experience: I worked as an administrative assistant for close to four decades.

Job Tasks: I now work at a Veterans' hospital, determining eligibility for care through the V.A. health care system. I ascertain what services are currently available and what services veterans are eligible for. I determine the priority for care through the V.A. and refer veterans to other facilities when we cannot provide care ourselves. I accept veterans for admission from psychiatric and long-term care facilities. I work closely with doctors and nurses to ensure that the appropriate care is made available. A

I also answer numerous phone calls from families, veterans and health care providers regarding services the Veterans' Administration provides. I assist in placing the large population of homeless veterans in shelters and half-way houses. I see to it that we provide transportation to various local ER's for both in-patients and out-patients.

I work with outside agencies who bill us for the services that cannot be provided by the V.A. network. i arrange for scheduled admissions as beds become available and update daily regulations regarding eligibility, in response to the increased numbers of veterans seeking care through the V.A. and the large numbers of Iraq war veterans.

Best and Worst Parts of the Job: The best part of my job is knowing I am helping veterans who served our country. The worst part is not having the services needed to provide all the care they deserve. Cut-backs over the years have limited the services we provide. Veterans expect things we cannot always give them. Too many are turned away.

Job Tips: In order to advance in a government position, education is very important. There are lots of opportunities for advancement with higher education. Working for the government is a pretty safe career, and benefits are good. The job can be frustrating at times, but if you stick with it, it's a pretty good career. The V.A. seems to have a lot of long-time employees which is a good thing.

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