dcsimg

Career Story: Branch Support Supervisor At A Bank

Branch Support Supervisor At A Bank

Job Title: Branch Support Supervisor

Education: BA in English, University of Santo Tomas

Previous Experience: I worked in retail for 16 years. The I did a change of career and went into banking

Job Tasks: I work in a bank. My job is to make sure all bank policies and procedures are followed daily. I prepare our branch for audit. I coach my fellow staff on customer satisfaction and speedy response to customer requests. I oversea all branch operations including opening and closing of the branch. I conduct regular and motivational meetings with staff to take corrective action as needed. I provide various customer service services including functioning as a teller or a customer service representative. I sell and cross-sell various banking products.

I assist senior management in implementing sales plans. I monitor progress toward branch goals and modify schedules/workload to ensure that the branch is adequately staffed at all times. I sign checks within my authorized limits and assist in loan preparation and wire transfers I perform varios customer service functions such as opening new accounts.

I meet with new and existing clients to offer specific products that meet their profile and life style. I am responsible for sellng and buying foreign currency as well as preparing weekly tracking reports. I am responsible for all income of the branch, transfer of funds, and balancing the ATM deposits.

I order branch supplies to ensure that branch has all forms needed to conduct business. I prepare employee reviews with the branch manager and take part in the discussion of the review to encourage employee to work well. I make the branch a fun place to work and encourage employees to take part in various barnch activities and to give suggestions on how we can make our branch a happy place to be working.

Best and Worst Parts of the Job: The best part of my job is providing the customer with the service they require and to know that my customer left my branch happy and will nor hesitate to come back.

The worst part is not being able to provide the service due to policies and procedures, and long banking hours

Job Tips:
1. You must have a real committment to customer service

2. You must be computer literate

3. You need to be reliable: When you promise to do something (e.g., call a customer back), you must do so.

4. You must be pleasant at all times.

5. You must be accurate when handling money and monetary instrumemnts

Popular Schools offering Office Management Programs

 
Results:  10
Matching School Ads

At UEI College, we want you to succeed. We’re like a family and we want you to be a part of it.

Selected Campus Locations:
  • Fresno

Why earn your degree at Grand Canyon University? GCU is a regionally accredited university offering graduate and undergraduate degrees in Business, Nursing, Psychology, Education & more. Apply today!

Selected Campus Locations:
  • Online

Colorado State University-Global Campus

Colorado State University-Global Campus (CSU-Global) offers career relevant bachelor’s and master’s degree programs for working adults and nontraditional learners.

Selected Campus Locations:
  • Online

Located in Fairfax, Virginia, George Mason University is the largest public research university in the Commonwealth of Virginia.

Selected Campus Locations:
  • Online

The University

With over 80 years of academic achievements, Jacksonville University is a traditional, longstanding institution consistently ranked by U.S. News & World Report as one of America's best colleges.

Selected Campus Locations:
  • Online

For nearly a century, Columbia International University has educated people from a biblical worldview to impact the nations with the message of Christ. 

Selected Campus Locations:
  • Online

A Saint Xavier University education is one that is grounded in the tradition of liberal arts. SXU offers graduate and post-graduate programs that are recognized and respected by employers and delivered by professional faculty who are experts in their fields.

Selected Campus Locations:
  • Online

Choosing a school and a new career path can be a very overwhelming process.

Selected Campus Locations:
  • Panorama City

The Chicago School is a not-for-profit, regionally accredited institution with more than 4285 students at campuses across the country and online.

Selected Campus Locations:
  • Los Angeles

Additional Career Stories for Administrative Services Managers

The inside stories from people actually working in the field.
Click a story title to show the story, and click the title again to hide it.

All Types

You are visiting:

What are Career Stories?

Career Stories are concise, real-world career overviews written by people relating their personal career experiences and wisdom. They provide invaluable insights and mentoring advice to students and career changers.

Most stories include:

  • a typical day or project
  • tips and advice
  • best and worst parts
  • educational background
  • previous experience

Browse hundreds of Career Stories

More Details On This Career

Please also see our detailed information about Administrative Services Managers, including:

Back to Top